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Edwin Rutsch interviews Lou Agosta: Empathy Curriculum: Overview of the Empathy Lessons Training Seminar (ETLS)
Empathy Curriculum: Overview of the Empathy Lessons Training Seminar (ELTS): Edwin Rutsch interviews Lou Agosta about the ELTS and Lou’s experiences around empathy
To listen to Edwin’s Rutsch’s interview and conversation with Lou Agosta on Sept 1, 2026.
Play interview by clicking
here: Edwin Rutsch Interviews Lou Agosta
[ https://youtu.be/4jQe9ccVfM8?si=lwVibcPIN8D67v3w]
The following summary was generated by AI by Edwin Rutsch.
Edwin Rutsch interviews philosopher, author, and clinical assistant professor Lou Agosta to explore his 10-week “Empathy Lessons Training Seminar.” The discussion covers the philosophical foundations of empathy, its physiological benefits, methods for diagnosing and repairing empathy breakdowns, and the role of rigorous boundary setting.
“Empathy isn’t drowning in the other person’s ocean of misery – it’s taking a six-ounce pour of their suffering so you can truly understand it without losing yourself.”
10 Week Training Outline
- Session One: The one-minute empathy training
- Session Two: Empathy and brain science – this is your brain on empathy
- Session Three: Empathy breakdowns, breakthroughs and introspection
- Session Four: Resistance to empathy
- Session Five: The Secret underground history of empathy
- Session Six: Empathy and story telling
- Session Seven: Empathy and boundary setting
- Session Eight: Review of the literature that empathy is good for one’s health and well being
- Session Nine: Speaking truth to power – rhetorical empathy in politics
- Session Ten: Empathy is the new love – examining love through empathy
This interview series is part of The Empathy Center’s initiative to develop an open-source Empathy Movement Training Curriculum.Join us in creating it.
Short Meeting Overview
Edwin Rutsch interviews philosopher, author, and clinical assistant professor Lou Agosta to explore his 10-week “Empathy Lessons Training Seminar.” The discussion covers the philosophical foundations of empathy, its physiological benefits in healthcare, methods for diagnosing and repairing empathy breakdowns, and the role of rigorous boundary setting.
Paragraph Meeting Overview
This meeting serves as the inaugural interview in an exploratory series for the Empathy Movement Training Curriculum project, led by Edwin Rutsch, Founding Director of The Empathy Center. Guest Lou Agosta outlines the architecture of his upcoming 10-week training seminar, unpacking a multidimensional definition of empathy that spans receptivity, understanding of possibility, perspective taking, and empathic responsiveness. Agosta shares how his personal background, academic work at the University of Chicago under Heinz Kohut’s circle, and clinical teaching at Ross University Medical School informed his model of a “rigorous and critical empathy.” The dialogue bridges psychological theory and real-world application, detailing how stress reduction, mirror neurons, and repairing empathy breakdowns (e.g., emotional contagion, projection) enable human connection. Finally, both dialogue partners investigate movement-building strategies, discussing the need to articulate the societal value of empathy, embrace assertive public presence (such as the Empathy Tent and potential legislative sit-ins), and synthesize diverse empathy pedagogies into a collaborative, open-source curriculum.
Step-by-Step Outline of the Discussion
1. Introductions and Seminar Overview
- Time code: [00:02] – [05:46]
- Core Discussion Points:
- Edwin introduces Lou Agosta (author of A Rumor of Empathyand Empathy and Morality) and frames the interview within the Empathy Movement Training Curriculum initiative.
- Lou introduces his background: PhD from the University of Chicago, clinical assistant professor of psychiatry at Ross University Medical School / St. Anthony Hospital in Chicago.
- Lou highlights peer-reviewed clinical research demonstrating that physician empathy measurably improves patient outcomes (e.g., lower cholesterol, improved diabetes markers, reduced stress/inflammation).
- Outcome: Established the academic, clinical, and practical premise of the 10-week Empathy Lessons Training Seminar.
2. Defining Empathy and Philosophical Foundations
- Time code: [05:46] – [13:14]
- Core Discussion Points:
- Lou details the four core aspects of empathy: Receptivity (affective input), Understanding Possibility (recognizing who the person is beyond breakdown), Cognitive Perspective Taking (viewpoint), and Empathic Responsiveness (giving back what was heard for validation).
- Empathy Circles are acknowledged as a foundational gateway practice.
- Lou offers his central philosophical thesis: without empathy, there is no shared humanity (“the zombie apocalypse”). In parenting, teaching, medicine, and business, the other person calls forth the empathy in us.
- Outcome: Grounded the curriculum definition in a four-part relational process rather than a static trait.
3. Theory of Change and Overcoming Empathy Breakdowns
- Time code: [13:14] – [20:25]
- Core Discussion Points:
- Lou presents his “one-minute empathy training”: drive out aggression, bullying, prejudice, and negative politics, allowing empathy to expand naturally.
- Lou argues that “there is enough empathy to go around,” drawing an analogy to global food production (Norman Borlaug and the Green Revolution)-starvation and empathy deficits occur because resources are withheld, weaponized, or blocked.
- Outcome: Framed empathy development around clearing obstacles and blocks rather than manufacturing a scarce resource.
4. Personal Origins, Heinz Kohut, and Rigorous Empathy
- Time code: [20:25] – [33:20]
- Core Discussion Points:
- Lou shares the personal roots of his work: receiving bedtime storytelling empathy from his mother while dealing with a harsh, “boot camp” father.
- Studies at the University of Chicago during the rise of Heinz Kohut’s self psychology; working with colleagues Michael Basch, Arnold Goldberg, and Ernest Wolf.
- Defining “rigorous and critical empathy” (concept from Xavier Remy) as disciplined receptivity, interpretation, and responsiveness rather than sentimental (“kumbaya”) agreement.
- Being deeply listened to (by mentors, his mother, early partners, and psychoanalysts) demonstrated empathy’s life-altering impact.
- Outcome: Connected self-psychology lineage and experiential childhood background to the necessity of structured empathy training.
5. Course Structure, Safety, and Stress Reduction
- Time code: [33:20] – [38:59]
- Core Discussion Points:
- Overview of the course audience: broad applicability for leaders, mediators, educators, and anyone wanting to strengthen their “empathy muscle.”
- The seminar covers approximately 40 distinct empathy lessons across 10 two-hour sessions.
- Theory of change: “Transformation is instantaneous; change is hard work.” Empathy operates as a stress-reduction mechanism-getting heard is “like sinking into a hot bath” (quoting Kohut).
- Establishing safety through explicit agreements and confidentiality so participants can explore vulnerabilities without feeling forced to share.
- Outcome: Defined the seminar pedagogy as alternating 15-20 minute lectures with experiential sharing in a secure environment.
6. Walkthrough of the 10 Sessions (Part 1: Sessions 1-5)
- Time code: [38:59] – [58:49]
- Core Discussion Points:
- Session 1 (Definitions & Mind Reading): Exploring empathic receptivity vs. “mind misreading” (e.g., domestic arguments over toothpaste caps taking on distorted emotional meanings).
- Session 2 (Brain Science): Mirror neurons, stress pathways, and empathy as a non-pharmacological health intervention.
- Session 3 (Empathy Breakdowns): Four primary breakdowns-emotional contagion, conformity, projection, and communication loss. Emphasizing self-empathy as the foundation for repairing breakdowns.
- Session 4 (Resistance & Boundary Setting):Differentiating empathy from empathic distress/burnout. Critiquing Paul Bloom’s Against Empathy, arguing for both empathy and rational compassion. Taking a “six-ounce pour” (data sample) rather than drowning in someone else’s misery.
- Session 5 (Underground History & Aesthetics): Tracing empathy (Einf�hlung) from 19th-century German aesthetics and art history to psychology. Viewing people with the same reverence and care given to masterpieces.
- Outcome: Systematized the first half of the curriculum around scientific mechanisms, psychological pitfalls, and historical roots.
7. Walkthrough of the 10 Sessions (Part 2: Sessions 6-10)
- Time code: [58:49] – [01:13:00]
- Core Discussion Points:
- Session 6 (Storytelling & Spirituality): Exploring empathy through narrative (e.g., the Good Samaritan) and managing the vulnerabilities of the “natural empath.”
- Session 7 (Boundaries & Humor): Distinguishing healthy fences with gates from impassable walls (referencing Robert Frost). Examining how humor discharges tension through boundary-crossing, contrasting aggressive wit with respectful empathy.
- Session 8 (Trainability & Social Healing): Evidence showing empathy is a trainable skill; empathy as an essential social survival tool (“wear a parachute, use penicillin, lead with empathy”).
- Session 9 (Rhetorical Empathy & Speaking): Moving beyond empathic listening into empathic speaking and speaking truth to power. Analyzing Malcolm X (“Plymouth rock landed on you”), Abraham Lincoln, and Barack Obama.
- Session 10 (Empathy and Love / Racism): Examining the spectrum between soothing empathy and “tough love,” reflecting on Edwin’s dialogues with former extremists and Daryl Davis.
- Outcome: Completed the comprehensive overview of the 10 sessions, emphasizing expressive/rhetorical empathy and tough love.
8. Movement Building, Value Perception, and “Occupy Empathy”
- Time code: [01:13:00] – [01:22:30]
- Core Discussion Points:
- Gaps in the empathy ecosystem: Practitioners often hesitate to articulate the monetary and societal value of empathy. While empathy is a common good like clean air or water, professional empathy instruction must be valued.
- Reframing interpersonal conflict: Approaching difficult colleagues, challenging customers, or provocative relatives as one’s personal “empathy trainers.”
- Edwin’s proposal for “Occupy Empathy”: Expanding the Empathy Tent model from street fairs and political rallies to sustained public demonstrations (e.g., occupying legislative capitols until politicians engage in Empathy Circles). Lou expresses enthusiasm and willingness to support public actions.
- Outcome: Concluded with mutual appreciation and an agreement to collaborate on public empathy activism and curriculum development.
Empathy Movement Curriculum Insights
Mapping the concepts from this interview directly to the development modules of the Empathy Movement Curriculum
- Module 4: Definition of Empathy
- Four-Phase Model: Incorporate Lou’s four distinct phases into the curriculum:
- (1) Receptivity (mammalian affective communication),
- (2) Seeing the Person as Possibility,
- (3) Cognitive Perspective Taking, and
- (4) Empathic Responsiveness (testing accuracy: “Did I get it right?”).
- Abundance vs. Scarcity: Adopt the pedagogical stance that empathy is not inherently scarce; like food in the Green Revolution, there is enough to go around. Training should focus on removing systemic and psychological obstacles (aggression, prejudice, bullying) rather than treating empathy as an artificial commodity.
- Four-Phase Model: Incorporate Lou’s four distinct phases into the curriculum:
- Module 5: Deeper Empathy (Carl Rogers, Self Psychology, & Diagnostics)
- Heinz Kohut�s “Hot Bath”: Use the clinical framing that receiving genuine active listening lowers biological stress and soothes the nervous system, functioning as a primary non-pharmacological health intervention.
- Rigorous & Critical Empathy vs. Over-Identification:Teach boundary management via the “six-ounce pour”metaphor. Empathy is data sampling of another person�s experience, not merging or drowning in their distress. This provides facilitators with protection against compassion fatigue.
- Self-Empathy as Breakdown Repair: Embed exercises where participants identify personal triggers (e.g., emotional contagion, projection) and listen to their own internal reactions before attempting to reflect or engage with an external counterpart.
- Module 7: Conflict Resolution & Depolarization
- “Mind Reading” vs. “Mind Misreading”: Design exercises identifying how minor conflicts (e.g., toothpaste caps, household chores) get distorted into existential accusations (“You don’t love me”). Learning to de-escalate involves separating literal content from invented meaning.
- The “Empathy Trainer” Reframe: Train participants to view difficult coworkers, contentious family members, or ideological opponents not as adversaries, but as high-leverage “empathy trainers” for practicing active listening.
- Tough Love Spectrum: Position Empathy Circles along a developmental continuum that includes soothing listening on one end and assertive, boundaried “tough love” on the other when engaging with manipulative or bad-faith actors.
- Curriculum Innovation: Rhetorical Empathy (Empathic Speaking)
- Speaking Truth with Empathy: Expand the curriculum beyond active listening into empathic speaking (Session 9 in Lou�s seminar). Use historical examples (Malcolm X, Lincoln, Obama) to demonstrate how speakers validate audience experiences and cultural metaphors while delivering transformative, challenging truths.
- Movement Building & Public Activism (Occupy Empathy)
- Assertive Action (“Occupy Empathy”): Move beyond passive workshops by taking the Empathy Tent into high-stakes civic arenas. Establish direct-action campaigns (e.g., state capitols, public plazas) facilitating structured Empathy Circles between polarized political factions.
- Articulating Societal & Economic Value: Overcome reluctance around financial valuation. Empathy advocates must clearly articulate the tangible return on investment of empathy training in healthcare, business, and civic life.
- (c) Edwin Rutsch and the Culture of Empathy and Lou Agosta, PhD and the Chicago Empathy Project
Registration now open: Empathy Lessons Training Seminar (ELTS) Registration, Syllabus, Agreements
Empathy is oxygen for the soul. Short of breath? Maybe one needs expanded empathy. Get some empathy and expand yours in this seminar. A rigorous and critical empathy says: I know what you feel because I feel it, too, as a vicarious experience, not a merger. It is not as if parents, teachers, doctors, therapists, friends, and neighbors, needed an expert to tell them what empathy is. Ask any parent, teacher, behavioral health professional, and they practice empathy every day, even if they may not always be able to say it out loud. This seminar brings forth what you already know about empathy – what you have already learned since you could not survive without empathy – and expands it with abundant tips, techniques, and real-world transformation in exercising empathy as a power and practice.
A detailed outline (syllabus) of the seminar, benefits you will obtain by participating, and agreements for participants follow inline.
Here is how to register: click below (ELTS):
Empathy Lessons Training Seminar Syllabus Outline – this is the outline of the seminar
Empathy Lessons Training Seminar (ELTS)
Empathy is oxygen for the soul. Short of breath? Maybe one needs expanded empathy. Get some in this seminar: I know what you feel because I feel it, too, as a vicarious experience, not a merger. It is not as if parents, teachers, doctors, therapists, friends, and neighbors, needed an expert to tell them what empathy is. Ask any parent, teacher, behavioral health professional, and they practice empathy every day, even if they may work on how explicitly to bring forth what they know. This seminar brings forth what you already know about empathy – and expands it with abundant tips, techniques, and real-world transformation in exercising empathy as a power and practice.
Schedule: Every Saturday for ten weeks Sept 12, 2026 thru Nov 21, 2026 at 11 am CDT – starts after Labor Day (USA) and ends before Thanksgiving (USA) via Zoom
Seminar Syllabus Outline:
Session One: The one-minute empathy training.
Talking points:
- Personal note: The beginning of my empathy training
- The multi-dimensional definition of empathy
- Empathic receptivity and vicarious experience
- Empathic understanding—understanding of possibility
- Where there is “mind reading” there is “mind misreading”
- The folk interpretation of empathy: Top-down empathy
- There is enough empathy to go around, even though it does not seem that way on most days. Why is that?
Session Two: Empathy and brain science – this is your brain on empathy
Talking points:
- Mirror neurons – what are those?
- Stress and inflammation: Some is good, too much is not
- Social stress enters the body through the immune system
- Connecting the dots: stress and inflammation
- Connecting the dots: anti-inflammation and empathy
- Empathy as a “Miracle drug”
- Empathy is a spa treatment for the soul
Session Three: Empathy breakdowns and introspection
Talking points:
- Emotional contagion is failed empathy
- The analogy of optical illusions with empathy breakdowns
- Empathic receptivity breaks down as emotional contagion
- Empathic understanding breaks down as conformity
- Empathic interpretation breaks down as projection
- Empathic response breaks down and gets “lost in translation”
- Introspection is the royal road to empathy; be introspective
Session Four: Resistance to empathy
Talking points:
- Overcome resistance to empathy, and empathy expands
- Train and develop empathy by overcoming the obstacles to empathy
- “Listen from possibility” rather than listening from a “position X”:
- Distinguish between what happened and what one made it mean
- Empathy is a tuner or dial, not an “on-off” switch
- Empathy is a method of data gathering about the other person:
- Be generous with acknowledgement
Session Five: The Secret underground history of empathy
Talking points:
The distinction “empathy” was a part of sympathy, fellow feeling, vicarious feeling, communicability of affect in aesthetics and art history, and storytelling is discussed through different methods of inquiry. The session includes short selections from the philosophers, phenomenologists, and psychoanalysts
- David Hume,
- Immanuel Kant,
- Theodor Lipps,
- Sigmund Freud,
- Heinz Kohut,
- Husserl/Edith Stein,
- Max Scheler
Session Six: Empathy and story telling
Talking points:
And, yes, we are going to tell some stories.
- The “Natural Empath”: Caught between nature and nurture
- The Good Samaritan meets the Natural Empath
Examples of empathy from World Literature including
- Toni Morrison
- George Eliot (Marion Evans)
- Thomas Mann
- Albert Camus
- Goethe
Session Seven: Empathy and boundary setting
Talking points:
- Get your power back through empathy
- Establish and maintain firm boundaries between the self and the Other in relating empathically – but do not forget to practice being inclusive
- Empathy deescalates anger and rage
- Empathy is the ultimate anti-bullying anti-dote –
- When (why) empathy doesn’t work with bullies, psychopaths, and the criminally insane – and what to do about it
- Empathy is closely related to humor
- Empathy lessons are everywhere
Session Eight: Review of the literature that empathy is good for one’s health and well being
Talking points:
- Empathy is trainable – practice, you get better at it
- The empathy exams
- What counts as evidence that empathy works?
- Evidence-based empathy
- Jumping out of an airplane – be sure to wear a parachute
- Common factor, empathy, in social healing practices
Session Nine: Speaking truth to power – rhetorical empathy in politics
Talking points:
- Truth versus politics
- The first instance of fake news—ever
- Empathic receptivity soothes anger and rage
- Empathic understanding discloses political vision
- Empathic interpretation engages intractable problems
- Rhetorical empathy: Empathic responsiveness
- Malcolm-X’s rhetorical empathy
- John Stuart Mill’s rhetorical empathy
- Governor Altgeld’s rhetorical empathy
- Ronald Regan’s rhetorical empathy
- Lincoln’s rhetorical empathy
Session Ten: Empathy is the new love – examining love through the lens of empathy
Talking points: So If empathy is the new love, what then was the old love?
- Defining Our Terms: Love and Empathy
- Empathy and love have characteristic breakdowns
- The unbearable lightness of empathy
- Design defects of the male brain
- Women and men want the same things—but differ in priority
- The desire of desire
- The Positive Aspects of Love as Empathic Relatedness
- From Death in Venice (a story) to Empathy in Venice
- Love as a boundary issue: Empathy as a soothing balm
Top Benefits of the Empathy Lessons Training Seminar – these are the benefits –
The answer is empathy – so what’s the question? Stress pushes people down into survival. People stress other people, being difficult to deal with at home, on the job, in school, or at leisure with friends. In the Empathy Lessons Training Seminar (ELTS) the participants get an opportunity to engage directly the obstacles that stopping them from getting the empathy. Participants acquire the empathic responsiveness needed to experience satisfaction in relationships of all kinds, personal and professional. Participants overcome the obstacles to effective relationships and shift out of survival mode and into empathic responsiveness in which fulfillment and satisfaction occur that did not previously seem possible.
The top benefits of the empathy lessons training seminar that the participant will receive include expanded empathy and –
1. reduced conflict in one’s life and one’s organization, reducing dignity violations, shame, and related anger and rage
2. expanded power and freedom in the face of resistance, no agreement, or bullying
3. reduced time to results in personal and professional projects, expanding teamwork
4. expanded listening one other individuals and to oneself
5. expanded results in personal relationships
6. reduced compassion fatigue, burnout, professional cynicism or denial
7. expanded cooperation in one’s personal and professional relations, increasing satisfaction with one’s individual and organizational goals
8. the ability to be with another person no matter how difficult an individual
9. the ability to distinguish what happened from what one made it mean
10. ability to like people and be with people regardless of background
11. distinguishing empathy effectively from compassion, altruism, and charity (they are not the same!)
12. the ability to recognize and acknowledge the humanness in oneself and others even in extreme situations
13. the ability to set boundaries in relatedness and navigate boundaries with finesse and skill – for example, in dealing with bullies
14. the ability to shift your empathy from being an “on off” switch to being a rheostat that dials empathy up and down as a filter
15. expanded humor, creativity, appreciation of art, and wisdom – all closely related to empathy – relationships, teamwork, and leadership
Also note:
Participants will get the most value from attending all the sessions. However, for those with scheduling challenges, it is not required to attend every session because every session (except the first) contains a short upfront review of terms and what the participant needs to know to get value from the work.
The Empathy Lessons Training Seminar [ELTS] may be delivered as a stand-alone ten session class for participants who register individually. Alternatively, the ELTS may be delivered as part of an empathy consulting engagement. The organization’s team members are separately interviewed, confidential feedback aggregated anonymously and presented to the leadership, and group work on problem solving, conflict resolutions, issue handling, proceeds in parallel with large group work and small group breakout sessions under the guidance of the organization’s leadership.
The benefits of the ELTS are most available to participants who attend all the sessions. People may selectively attend one or more session and still obtain significant benefit. Naturally, attending more sessions will result in expanded benefits. Whatever you do you are going to get empathy, and, no surprises here, you get out of it what you put into it.
Empathy Lessons Training Seminar (ELTS) Agreements
The Empathy Training Seminar (ELTS) is delivered through Alleingang, Inc., an Illinois Chapter C corporation, Lou Agosta, PhD, President, responsible for providing diverse services in education, consulting, and publishing. The trainer is Lou Agosta. The participants are the individuals who sign up, pay the fee, agreement to these agreements (hereafter: Agreements) and attend the training.
The ELTS is a ten session, structured conversation designed to expand empathy in the participant and in the community. The ELTS occurs as a two-hour session for ten weeks for a total of some twenty hours.
The ELTS training material distributed to the participants is copy-righted material and the conversations that occurs in the seminar are confidential and for the personal use of the participants. It may not be recorded, copied, taped or otherwise captured to electronic media. Any notes taken by the participants are only for the personal use of the participants and may not be published, sold, or otherwise redistributed under any circumstances.
The ELTS is committed to creating an environment where people have the freedom to express themselves and participate without restrictions. Therefore, the ELTS requests that you keep the names and details of what people say in the ELTS confidential. Participants will be separately asked to sign a document in which the person agrees to keep the names and details of what people say in the ELTS confidential, and such signature is a requirement for participating in the ELTS.
Further detailed agreements and background are specified in the online agreement document. The person considering participating is asked to review all these additional agreements carefully, let the trainer (LouAgosta@gmail.com) know of any questions or concerns, and agree to the agreements in completing the registration process.
Consistent with good business practices and current law, Alleingang, Inc. does not tolerate sexual harassment or other forms of harassment in any of our training programs or events. If you have any questions about our policies regarding sexual or other forms of harassment, please contact Lou Agosta (773-203-0269).
The participant hereby agrees to (in the following “I” – “my” – and so on refer to the participant):
- To be on time for my sessions as scheduled
- To discuss and say what is on my mind and what is going on in my life without editing or holding back – to just tell the truth
- Same idea as above – to be straight about what I am thinking and feeling – regardless of its significance or lack of significance to me or even if seems embarrassing or trivial
- If I have an emergency (for example, serious illness, life event, two feet of snow), then I will communicate as soon as I know about it
- If I have a complaint, concern, or issue with the empathy consultant or with the process of training, then I will come into my session and talk about it to resolve it
- I understand that on occasion empathy consulting requires me to consider and discuss confronting and difficult personal matters, including but not limited to my own behavior, blind spots, and thoughts
- To pay the fee agreed upon for the ELTS with the understanding that it is nonrefundable
- To pay the fee agreed upon for the ELTS with the understanding that it is nonrefundable, though in the event of an authentic emergency a reasonable effort will be made to include the participant in a similar (“substitute”) future session
- To be responsible for my health and well-being at all times, in participating in this work
I acknowledge that our conversation and the ELTS are confidential and have received this written statement of confidentiality. Exceptions to confidentiality include [but are not limited to] if the trainer believes the participant is hurting or plans to hurt her- or himself or another person, for example, requiring summoning emergency [911] services. Then confidentiality would not apply.
By entering one’s name and date and related identifying data on the separately published ELTS form, the participant agrees to the Agreements
Here is how to register: click below (ELTS):

Image Credit: photo by Alex Zonis of Lou Agosta, PhD making a presentation on the Secret Underground History of Empathy on November 13, 2015 at a local Chicago adult education program.
(c) Lou Agosta, PhD and the Chicago Empathy Project
Empathy lesson: Take the other person as your empathy trainer
As an exercise, consider that the other person is one’s empathy trainer. The other individual calls forth one’s empathy. If the Other behaves in a challenging way, the challenge is to one’s empathy. If the other person is in an emotional meltdown, the challenge is to one’s empathic receptivity. If the other person is a conformist, the challenge is to one’s empathic understanding.
Listen to this blog post as a podcast. (There may be minor differences in phrasing between the written and spoken versions as this is not a transcript.)
If the other person is accusatory, projecting hostility, or just hard to figure out, the challenge is to one’s empathic interpretation. If the other person’s self-expression is lost in translation, the challenge is to one’s empathic responsiveness.
If the Other is a difficult individual, the challenge is to one’s empathic relatedness. This gives new meaning to the empathy exams. Think of the “secret shopper,” who tests the sales person’s customer service skills, even if the test is just to set boundaries.
This business of taking the other person as one’s empathy trainer is an indirect reference to a wonderful essay (really a memoire-like story) by Leslie Jamison entitled, “The Empathy Exams,” by which this conversation is inspired, is about Jamison’s experiences working as a medical actor. [i] A medical actor is a person who is hired by a medical school to learn a script. The medical actor portrays a person who has a particular disease. Jamison’s narrative about her work as a medical actor is humorously (and movingly) interwoven with an illness of her own with which she is suddenly confronted.
The medical actor’s script contains instructions: “Your first line is: ‘I’m having these seizures and no one knows why’.” The backstory in the script, which the actor must memorize, is that there is nothing physically wrong with the patient. She has a hysterical personality disorder.
The medical student being examined is graded on how close he or she comes to “nailing” the diagnosis through diagnostic questioning. However, more to the point here, the exam is about whether the medical student’s manner of interacting with the patient is warm, cold, energetic, apathetic, authoritarian, indifferent—or empathic.
The empathy exam is included as part of the feedback provided by the medical actor that goes to form the medical student’s grade. Examining someone—giving a person a test—on something implies that the result can be improved by, training, feedback and practice. One looks for areas for improvement—that is the point of education.
The empathy exams that medical students take are a reality. But even before these real-world empathy exams, a celebrated science fiction novella included an empathy exam. A masterpiece ahead of its time, Philip K. Dick’s negative fantasy of the future Do Androids Dream of Electric Sheep (1968) received widespread coverage when made into the movie Blade Runner (1982), starring the young Harrison Ford as the bounty hunter, anti-hero, Rick Deckard. [ii]
In Dick’s celebrated novella, six bioengineered replicants (robots), who are virtually indistinguishable from human beings, have escaped from their assigned location on Mars. They have returned to Earth in an attempt to find their designer, and, force him to postpone their auto-destruction coding. They do not want to be retired—that is, they do not want to have to die. What is the one difference between humans and replicants? The replicants lack empathy.
In the context of the narrative, empathy is detectable by an empathy test, the “Voight-Kampff exam.” No such exam exists. This fictional exam uses a mechanism that is similar to a lie detector as it captures physiological data in response to empathy inspiring questions. For example: “You see a tortoise on its back in the hot sun with its legs flailing helplessly in the air. It cannot turn over without your help. How do you feel?” Or “A little boy shows you his butterfly collection plus the killing jar. What do you feel? What do you say?”
If the individual being interviewed (suspected of being a replicant) produces particular responses—accelerating respiration, blush, heart rate, eye movement, galvanic skin response—then empathy is present. The interviewee is human, not replicant.
Now the narrative twist that elevates Dick’s story above the average science fiction yarn is that, as the story unfolds, the humans become less empathic and the replicants more so. The replicants make a contribution to the community, are altruistic and socially useful, whereas the bounty hunter, who is trying to “retire” them, behaves increasingly aggressively, selfishly, manipulatively, anti-socially, even psychopathically. His conscience and his empathy are in retreat.
What is limiting about Dick’s otherwise visionary account of empathy is that the protagonist and other characters in the narrative believe that empathy is invariable. You either have it or you don’t. However, the development of the plot provides evidence that exactly the contrary is the case. Empathy expands in one case, contracts in another.
Rick Deckard starts out as a human with nuanced emotions. But as he continues killing in his role as bounty hunter, he becomes less empathic, more and more hard-hearted. The replicants, who are attempting to flee from their fate, behave with expanded empathy—and humanity.
The powerful irony is that the replicants end up being more human than the humans. In spite of what some people may believe, based on practices and actions, a person’s empathy expands—or shrinks. This is further evidence that empathy is trainable – one training tip and technique is to take the other person – regard the other person – as one’s empathy trainer.
Now let us take a step back and continue to engage with the empathy lesson. This approach is generalizable. “In any encounter with another, consider the other person as one’s empathy trainer.” The newborn baby trains the parent in how to be empathic; the student trains the teacher; the patient, the doctor; the client, the consultant; the customer, the business person selling the product or service; the neighbor, the stranger; and the audience, the speaker.
This may sound backward and paradoxical. However, by standing things on their head—the customer trains the business person in empathy, the student trains the teacher in empathy, the infant trains the parent in empathy and so on—we get a surprisingly refreshing view of how empathy makes a difference. The survivor is rescued by the Good Samaritan; but the Samaritan is humanized by—gets his humanity from—the survivor, even in addressing the survivor’s temporary loss of humanity as a suffering lump of battered flesh. The baby, the student, the patient, the customer, the neighbor, are the individuals who bring empathy into existence for the parent, the teacher, the business person, the neighbor, respectively.
Note this give new meaning to the term “dialectical” as in Marsha Linehan’s innovative treatment of Dialectical Behavioral Therapy (DBT). “Dialectical” refers to an apparent contradiction – the baby trains the parent, the customer trains the business person – which upon examination is actually a breakthrough in relatedness.
Without the baby, there is no parent. Without the parent, there is no empathy with the baby. The baby calls forth the parent’s spontaneous and natural empathy. The baby creates a clearing for parenting to show up as empathic or non-empathic or something in-between.
Without the customer, there is no business or business person. Without the business person, there is no empathy with the customer. The customer calls forth the business person’s natural and spontaneous empathy. The customer creates a clearing for the encounter with the business to show up as empathic or non-empathic or something in between.
Without the patient, there is no medical practice or medical doctoring. Without the MD, there is not empathy with the patient. The patient calls forth the MD’s natural and spontaneous empathy. The patient creates the clearing for the encounter with the doctor to show up as empathic or non-empathic or something in-between. Likewise, with the teacher and student, client and consultant, and neighors in the community.
However, surely the baby does not give a lecture with a Power Point. The baby needs to be on the receiving end of empathy before she or he can develop an ability to be empathic in an intentional way towards anyone else.
Though the empathic sensitivity of children should not be under-estimated, this is an important consideration. We must be recipients of our parents’ and care-takers’ empathy before we are able to turn around and provide empathy to Others, even as we practice empathy in immature, emerging, and developing ways as we grow up.
Yet even without being self-aware, the baby provides an opportunity and possibility for the parents’ empathy lessons. The baby provides a clearing for empathy lessons for the parents even without meaning to do so. The baby creates the possibility of empathic parenting by the baby’s readiness to become human, which at first shows up as a distinct lack of socialization. The baby cannot feed itself and empties its processed waste into its diapers.
The parent socializes the baby; the baby humanizes the parent, calling the parent not just to its role as parent (though it does that too), but also to its possibility as a human being in a committed relationship to another emerging human (the baby) through trial and error. The baby, by its very existence, gives the parent his humanness, making the parent into an inquirer into what it is to grow up, developing from an immature baby into an adult human.[iii]
Likewise, with the business customer: The customer does not tell the business owner, “I have a need but can’t explain it to you.” Instead, the customer just keeps shopping around. The customer does not tell the business person, “I have a complaint about the service, and I want you to listen to it and make amends.” Instead, the customer just takes his business to the competition.
In each case, the empathy lesson is a challenge to the would-be parent, teacher, sales person, consultant, therapist, nurse, attorney, taxi driver, neighbor, and so on, to expand one’s receptivity, enhance one’s grasp of the possibilities, appreciative different points of view, and practice rapid empathic response.
If each of these persons—parent, teacher, business person, neighbor, and so on—begin in any other way than with empathy, they are headed for trouble. The challenge is straightforward: expand one’s listening to include the other individual in the empathic community or fall back into empathic distress; relate from possibility or get mired in stuckness; work on building community or wander aimlessly in the emotional wilderness.

Episode art photo credit: David Axelrod interviews (confronts, debates, talks to) Senator Tom Cotton June 2, 2017 in a photo taken by Lou Agosta at the University of Chicago public debate. As one of the architects of Barack Obama’s presidential program, Ax (as he is affectionately known) would be likely to disagree with many of Senator Cotton’s more-or-less MAGA-oriented views. Take the other person as your empathy trainer! I believe both did!
(c) Lou Agosta, PhD and the Chicago Empathy Project
Notes
[i] Leslie Jamison. (2014). The empathy exams in The Empathy Exams: Essays. Minneapolis: Graywolf Press: 1–27.
[ii] Philip K. Dick. (1968). Do Androids Dream of Electric Sheep? New York: Ballentine Books, 1981.
[iii] Lou Agosta. (2010). Empathy in the Context of Philosophy. London: Palgrave: 60–61.
(c) Lou Agosta, PhD and the Chicago Empathy Project
Automating empathy – issues and answers
I saw an advertisement today: “Empathy can’t be automated”
Made me think: What is the evidence pro and con?
The obvious question is “Well, can you?”
The debate is joined. This turns out to be a trick question. The intuition on my part is that one cannot automate empathy, but perhaps one can simulate it, and then the simulation turns out to be something quite like the “automating empathy” of the title.
Defining our terms
However, before further debate, we need to define our terms. “Receiving empathy” is defined in rough-and-ready terms as one person (the speaker expressing/sharing something) “feeling heard” by the other person (the listener). “Feeling heard,” in turn, means the speaker believes he or she has been “understood,” “gotten for who the sharer is as a possibility.” The celebrity psychotherapist Carl Rogers said things about empathy such as getting inside the frame of reference of the other person and experiencing (not just intellectualizing) the other’s point of view: “…to see his [her] private world through his eyes” (Rogers 1961: 34).
If one wants to get a tad more technical about defining empathy, then consider Heinz Kohut’s approach that empathy is “vicarious introspection,” i.e., one knows what the other individual is experiencing, feeling, etc. because one has a vicarious experience of the other’s experience (Kohut 1959). I listen to you and get “the movie of your life.” Less technically, Kohut famously quotes one of his psychoanalytic patients (he was a medical doctor) as saying that being given a good [empathic] listening was like sinking into a warm bath (Kohut 1971; note I will update this post as soon as I can find the exact page). Presumably that meant it was relaxing, de-stressing, emotionally calming.
“Simulation” is producing a functionally similar result using a different means or method. For example, in the history of science, Lord Kelvin, one of the innovators of thermo-dynamics simulated the action of the ocean tides using a mechanism of ropes and pulleys [Kenneth Craik 1943: 51 (“Kelvin’s tide-predictor”)]. Thus, one does not have a social relationship with a bot, one has a “para-social relationship.” According to Sam Altman, some 1% of ChatGPT users had a “deep attachment” to the app – a kind of “rapport” – sounds like an aspect of “empathy” to me. Maybe not a therapist, but how about a “life coach”? (https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html)
One misunderstanding needs to be cleared up. Entry level empathy is often presented as reflecting back on the part of the would-be empathic listener what the potential recipient of empathy expresses in words (and sometimes also in behavior). Though the value of being able to reflect the words the other person expresses is great, this is a caricature of empathy. For example, that the client comes in and says “I am angry at the boss” and the listener responds “You feel angry.” Pause for cynical laugh.
Now one should never underestimate the value of actually comprehending the words spoken by the speaker. Reflecting or mirroring back what is said, more-or-less literally, is a useful exercise in short-circuiting the internal chatter that prevents a listener from really hearing the words that the other person puts into the interpersonal space of conversation.
The exercise consists in engaging and overcoming the challenge: “I can’t hear you because my opinions of what you are saying are louder than what you are saying; and my opinions drown out your words!” So the empathic commitment is to quiet and quiesce the listener’s internal chatter and be with the other person in a space of nonjudgment, acceptance, and tolerance. In a certain sense, the empathy automaton (“bot”) has an advantage because, while the bot may have a software bug or generate an inappropriate response, it does not have an “internal chatter.”
Entry level empathy automation: repeating, mirroring, reflecting
So far, there is nothing here that cannot be automated
On background, this entry level of empathy was automated – reflect back what was said in at least in a rough-and-ready way – in 1966 by Joseph Weizenbaum’s MIT prototype of a natural language processor, a very primitive “chat-bot,” ELIZA. This was an attempt at natural language processing at a high level and was not restricted to science, therapy, life coaching, business, education, or any random area of conversation. The approach of ELIZA was to reflect, mirror back, repeat the statements made to it (the computer app) by the human participant in the conversation (which used a key board to type the exchange).
Here’s the surprising, unpredicted result: The example of the software ELIZA, which mirrors back what the person says to it, was experienced by users to be comforting and even “therapeutic,” granted in a hard-to-define sense. As far as I know, no attempts at a sustained therapeutic or empathic relationship were ever undertaken, so the data is anecdotal, yet compelling.
Could it be that we persons are designed to attribute “mindedness” – that the other person (or, in this case, participant software) has a human-like mind – based on certain behavioral clues such as responding to the speaker with words and meanings used by the speaker or that support the speaker or even disagree with the speaker in a way that takes the input and provides meaningful feedback? This gets one a caricature of the role of therapist of the school of Carl Rogers (whose many innovative contributions are not to be dismissed), in which the listener mainly reflects back the words of the client and/or asks non-directive questions such as “How do you feel about that?” or “Will you please say more about that?”
In contrast, we find there is more to empathy than mere mirroring and reflection of words. For example, Heinz Kohut (1971, 1977), an empathy innovator, gives the example of meeting a new prospective client who begins the conversation with a long list of the client’s own failings, short comings, and weaknesses, dumping on himself and building a case that he is really a jerk (or words to that effect). The guy is really going full throttle in dumping on himself. The person then pauses and asks, “What do you think of that?” Based on his empathic listening and the feeling that Kohut got in being with the person, he replies “I think you are feeling very lonely.” The man bursts into tears – finally someone has heard him! Now this is just one vignette from a long and complicated process, in which there were many moments of empathic convergence and divergence. The point is this exchange was not a predictable result, nor likely a result to have been produced by mere mirroring; nor is this vignette dismissible by saying that Kohut was merely a master practitioner (which he was), who could not tell what he was doing but just did it. Kohut wrote several books to document his practice, so he tells a lot about what he was doing and how to do it.
In a prescient reflection, which anticipates the current debate by nearly half a century, Kohut wrote:
“…[M]an [people] can no more survive psychologically in a psychological milieu that does not respond empathically to him, than he can survive physically in an atmosphere that contains no oxygen. Lack of emotional responsiveness, silence, the pretense of being an inhuman computer-like machine which gathers data and emits interpretations, do not more supply the psychological milieu for the most undistorted delineation of the normal and abnormal features of a person’s psychological makeup than do an oxygen-free environment…” (Kohut 1977: 253)
Empathy is oxygen for the soul. What Kohut could not appreciate – and which computer science could not even imagine in 1977 – is that large language models would be able to simulate affective responsiveness, chattiness, agreeableness, even humor, that would put to shame the relatively unemotional unresponsiveness of the classic approach to psychoanalysis, in which the analyst is an emotionally neutral (and hence “cold”) screen onto which the client project his issues. It should be noted this classic unresponsiveness is a caricature and stereotype to which few real world psychoanalysts rigidly adhere, rather like the cynical anecdote of the analyst who removes the tissue from his consulting room to prevent indulgent weeping instead of talking.
Granted, one should not assume that a therapeutic bot would (or would not) work as well as a human therapist or empathy consultant; but, for the sake of argument, let us suppose that it does work as well (and work as badly?), either in certain circumstances or new, improved future releases, which are to be anticipated with highly probability.
Fast forward to today’s large language models (LLMs)
Therefore, fast forward these sixty years from Joseph Weizenbaum’s prototype (MIT 1965) to today’s large language models that beat human beings at playing Jeopardy – an elaborate word game requiring natural language – and what then becomes possible? One of the challenges of talk therapy (or empathy consulting, etc.) is that it is powerful and demonstrably effective, but not scalable. It does not scale up to meet the market demands of thousands of people who are struggling with mental illness or those who, while not satisfying criteria for mental illness, would still benefit from a conversation for possibility.
A human therapist (or empathy consultant) has eight hours in a standard workday and if the therapist meets with emotionally upset people during all those hours, then the therapist is at risk of upset, too, confronting compassion fatigue, burn out, or empathic distress in somewhere between two weeks and two years. Hence, the popularity of fifteen-minute medication management session on the part of psychiatrists (MDs), the current dominant practice design, an approach presenting challenges of its own. Medications are powerful and can address disordered mood, anxiety, and pathological thinking, yet often the underlying (individual, social, community, nonbiological) issues remain unaddressed, due to finances and schedule, and so remain unengaged and unresolved.
Hence, the current market of long wait times, high costs, high frustration, challenges to find a good fit between therapist and client, all resulting in suffering humanity – above all suffering humanity. (Note also that, while this article often talks about “therapy,” many of the same things can be said about “life coaching,” “consulting,” “counseling,” and so on; and these latter will not be mechanically repeated, but are implicated.
As regards the market, the problematic scalability of one-on-one talk therapy and the lengthy time needed for professional training and the acquisition of a critical mass of experience, results in a market shortage of competent therapists and related empathy consultants. For the prospective patient (i.e., customer) the question often comes down to: “how desperate are you?” as a client struggling with emotional, spiritual, behavioral health issues. The cynical (and not funny) response is “Pretty near complete panic!” If one is desperate enough – out of work, relationships in breakdown, attracted to unhealthy solutions such as alcohol – then a “good enough bot” just might be something worth trying. Note that all the usual disclaimers apply here – it would be interesting to consider a double-blind test between real human therapists and therapy bots. Unfortunately, the one really un-overcome-able advantage of a human therapist – the ability to be in-person in the same physical space – cannot be double-blinded (at least at the current state of the art) in a test. Having raised the possibility, I have deep reservations about the personal risks of such an approach. That there is a market for such services is different than having such an automated approach imposed on consumers by insurance corporations to expand would-be monopoly profits.
Another possible advantage of automation (albeit with a cynical edge): People who are socially awkward might prefer to get started with a virtual therapy bot. One clever startup has called their prototype platform a “Woebot”. Get it? Not a “robot,” but a “Woebot.” (Note – the Woebot uses a database of best practices, not a large language model.)
Now these socially struggling individuals might be a tad naïve as such an approach would prevent them from engaging with the very issue that is troubling them – interacting with people. On the other hand, one might argue it would be like “exposure therapy,” for example, for the person who has a snake phobia and is presented with a photo or a rubber snake as the first step of therapy. Likewise, in the case of an empathic relationship, one would have to “graduate” to an authentic, non-simulated human presence – the real snake!
What is one trying to automate?
If one is going to automate empathy using a therapy-bot, then presumably one should be able to say what it is that one is trying to automate – that is, simulate. There are four aspects of empathy that require simulation – for the client, (1) the experience (“belief”) that one has been heard – that the meaning of the message has been received and, so to speak, not gotten lost in translation; (2) the communication of affect and emotion – that the listener knows what the speaker is feeling and experiencing because the listener feels it too; (3) who is the other person as a possibility in the context of the standards to which the individual conforms in community; (4) putting oneself in the place of the other person’s perspective (“point of view” (POV)).
Most of these things – taking the other’s point of view, vicarious experience of the other’s experience, engaging with possibilities of relatedness, commitment to clear communication – come naturally to most people, but require practice. Humans seem to be designed spontaneously to assume multiple perspectives – one assumes other people have minds (beliefs, feelings, wants, impulses) like oneself, but then we get caught up in “surviving the day” on “automatic pilot,” and forget the individual is part of the community, throwing away the assumptions and preferring the egocentric one – it’s all about me! It takes commitment to empathy and practice to overcome such limitations. A person experiences a rush of emotions, but then forget it could be coming from the other person and succumb to emotional contagion. Who the other person is as a possibility is not much appreciated in empathy circles, but it an essential part of the process of getting from stuckness to flourishing and requires empathy at every step.
There is nothing described here, once again, that cannot in theory be automated. Indeed human beings struggle with all these aspects of being empathic, and the requirements of automation are non-trivial, but can be improved by trial and error. The over-simplifications required to automate a process end up feeding back and giving the empathy practitioner insight into the empathic process as implemented in the human psychobiological complex, the complete human being.
There is nothing wrong – but there is something missing
Ultimately what is missing from automating empathy is the human body – the chatbot is unable to BE in the space with you in a way that a human being can be with you. The empathy is in the interface. And the empathy for the human being is often the face. The human face is an emotional “hot spot.” The roughly thirty muscles in the human face, some of which are beyond voluntary control, can combine in some 7000 different ways to express an astonishingly wide range of emotions starting with anger, fear, high spirits (happiness), sadness and extending to truly subtle nuances of envy, jealousy, righteous indignation, contempt, curiosity, and so on. The result is facial recognition software of which “emotional recognition” is the next step as implemented by such companies as Affectiva (the corporation) (see Agosta 2015 in references). The software that recognizes the emotions and affects of the speaker based on a calculus of facial expressions (and the underlying muscles) as documented by Paul Ekman (2003). Now combine such an interface with an underling automation of empathy by a not-yet-developed system, and the state-of-the-art advances.
The skeptic may say, but what if the therapist is a psychoanalyst and you are using the couch so that the listener is listening out of sight, hidden behind the client, who is lying comfortably looking at the Jackson Pollack drip painting on the wall in front of him (or her) or at the ceiling? Well, even then, one hears the therapist clear her (or his) throat or one hears the analyst’s stomach gurgle. So the value added of the in-person therapy is gurgling stomachs, farts, and hiccups? Of course, this is the reduction to absurdity of the process (and a joke). Taking a necessary step back, the suspicion is one has missed the point. The point being? The bodily presence of the other person (including but not limited to the face) opens up, triggers, activates, possibilities of relatedness, possibilities of fantasies of love and hate, possibilities of emotional contagion, possibilities of further physical contact including sex, aggression, gymnastics, breaking bread, inhabiting the same space (this list is incomplete) that no virtual connection can as a matter of principle and possibility fulfill at all. This (I assert) is a key differentiator.
The emotional bond between the client and therapist, counselor, or consultant becomes the path to recovery. But why cannot that bond be with a bot? Well, without taking anything back anything said so far in this article, the bond can be a “bot bond,” if that would work well enough for you. Still, arguably, there is nothing wrong, but there is still something missing. Like in the major motion picture Her ((2013) Spike Jonze with a young Joaquin Phoenix), in which the lonely, socially awkward but very nice guy has a relationship with an online bot of a “girlfriend” – and then gets invited out on a double date. It is like the date – the other “person” (and the quotes are required here!) – is on speaker phone. So, if you are okay with that, then the sky, or at least cyber space, is the limit. There is another shoe to drop. It then turns out that the relationship is not exclusive as the software is managing thousands of simultaneous threads of conversations and relationships simultaneously. One essential aspect of empathy is that the one person is fully present with the other person. Even if the empathy consultant has other clients and other relationships, the listener’s commitment at the time and place of the encounter is to be fully present with the other person. For at least this session, I am yours and yours alone. Now that is a differentiator, and even in our multitasking, attention deficit world, I assert such serial exclusiveness (different than but analogous to serial monogamy) is critical path to get value from the empathy, whether authentic or simulated.
Advantage: Rapport
This matter of “exclusivity” suggests that the rapport between the speaker and listener, between the receptivity for empathy and its delivery, is undivided, unshared outside of the empathic pair, complete, whole. The parent has several children, but when she or he is interacting with one of them, that one gets the parent’s undivided attention. The parent is fully present with the child without any distractions. That such a thing is hard to do in the real world, show what a tough job parenting is.
If this analysis of exclusivity is accurate, then that would be a further differentiator between real world human empathy and automated empathy. I may be mistaken, but notwithstanding some people who can manage (“juggle”) multiple simultaneous intimate relationships, the issue of exclusivity of empathy is one reason why most such relationships either fail outright or stabilize as multiple serial “hook-ups” (sexual encounters) without the intimacy aspects of empathy.
On background, this business of the “rapport” invites further attention. “Rapport” is different from empathy, and it would be hard to say which is the high-level category here, but the overlap is significant. “The rapport” first got noticed in the early days when the practice of hypnosis was innovated as an intervention for hysterical symptoms and other hard-to-define syndromes that would today be grouped under “personality disorders” as opposed to major mental illness. The name Anton Mesmer (1734 – 1815) – as in “mesmerism” – is associated with the initial development of “magnetic banquets,” as in “animal magnetism,” the attraction and attachment between people, including but not exclusively sexual attachment. Mesmer had to leave town (Vienna) in a hurry when he was accused of ethical improprieties in the practice of the magnetic banquets.
The rapport of the hypnotic state is different than “being in love,” yet has overlapping aspects – being held in thrall of the other in a “cooperative,” agreeable, even submissive way. (It should be noted that Mesmer started up his practice again in Paris (a fascinating misadventure recounted in Henri Ellenberger The Discovery of the Unconscious (1971)). Today hypnosis is regarded as a valid, if limited, intervention in medicine and dentistry especially for pain reduction, giving up smoking, and overcoming similar unhealthy bad habits. One could still take a course in Hypnosis from Erika (not Eric!) Fromm in Hypnotism in the 1970s at the University of Chicago (Brown and Fromm 1986). (Full disclosure: I audited her (Fromm’s) dream interpretation course (and did all the assignments!), but not the hypnosis one.)
This business of love puts the human body on the critical path once again. Of course, no professional – whether MD, psychologist, therapist, counsel, empathy consultant, and so on – would ethically and in most cases even legally perpetrate the boundary violation of a sexual encounter. Indeed one can shake hands with any client – but hugs are already a boundary issue, if not violation. The power differential between the two roles – provider and client – is such that the client is “one down” in terms of power and cannot give consent.
However, firmly differentiating between thought and action, between fantasy and behavior, what if the mere possibility of a sexual encounter were required to call forth, enable, activate, the underlying emotions that get input to create the interpersonal attachment (the rapport) that occur with empathy? (This is a question.) Then any approach which lacked a human body would not get off the ground. Advantage: human empathy.
Once again, skepticism is appropriate. Is one saying the possibility of a boundary violation is an advantage? Of course not. One is saying that the risk of a boundary violation is a part of having a human body, and that such a risk is on the critical path to calling forth the communication of emotions (many of which may be imaginary) need for full-blown, adult empathic encounter. Note also this is consistent with many easy examples of entry level empathy where empathy is not really challenged. If someone raises their voice and uses devaluing language, one’s empathy is not greatly tested in concluding that the person is angry. Virtual insensitivity will suffice.
In the context of actual emotional distress, the matter is further complicated. Regarding bodily, physical presence, the kind of empty depression, meaninglessness, and lack of aliveness and vitality characteristic of pathological narcissism responds most powerfully and directly to the “personal touch” of another human being who is present in the same physical space. Kohut suggests that the child’s bodily display is responded to by gleam in the parent’s eye, which says wordlessly (“I am proud of you, my boy [or girl]!”). Child and parent are not having an online session here, and, I must insist, any useful and appropriate tele-sessions are predicated on and presupposed a robust relatedness based on being, living, and playing together on the ground in shared physical space. One occasionally encounters traumatic events that impact the client’s sense of cohesive self, if the parent recoils from the child’s body (or cannot tolerate lending the parent’s own body to the child for the child’s narcissistic enjoyment). The risk of the self’s fragmentation occurs (Kohut 1971: 117). So where’s the empathy? The need for the parent’s echoing, approving, and confirming is on the critical path to the recovery of the self. The empathy lives in the conversation for possibility with the other person in the same space of acceptance and tolerance in which we both participate in being together.
Advantage: Embodiment
Another area where humans still have an advantage (though one might argue it is also a disadvantage) is in having a body. Embodiment. You know, that complex organism that enables us to shake hands, requires regular meals, and so on. If further evidence were needed, this time explicitly from the realm of science fiction, the bots actually have a body, indistinguishable from that of standard human beings, in Philip K. Dick’s celebrated “Do Androids Dream of Electric Sheep” (1968), which is the basis for the major motion picture Blade Runner. Regardless of whether the “droids” have empathy or not, they definitely have a body in this sci-fi scenario – and that makes all the difference. That raises the stakes on the Voight-Kampff Empathy Test considerably (the latter rather like a lie detector, actually measuring physiological arousal, not truth or empathy).
And while the production of realistic mechanic-biological robots is an ongoing grand challenge, we have left the narrow realm of computing and into biochemistry and binding bone and tissue to metals and plastics and translating biochemical signals into electrical ones. We are now inside such science fiction films as Blade Runner or Ex Machina. For purposes of this article, we are declaring as “out of scope” why we will soon be able to produce autonomous weapon warriors that shoot guns, but not autonomous automatic empathy applications. (Hint: the former are entropy engines, designed to produce chaos and disorder; whereas empathy requires harmony and order; it is easier to create disorder than to build; and automating empathy is working against a strong entropy gradient as are all humanizing activities.) Along with the movie Ex Machina, this deserves a separate blog post.
The genie is out of the bottle
Leaving all-important early childhood development aside, bringing large language models to empathic relatedness is a game changer. The question is not whether the generative AI can be empathic, but the extent to which the designers want it to function in that way and the extent to which prospective clients decide to engage (both open questions at this date (Q4 2025)).
“The day ChatGPT went cold” is the headline in this case. The reader encounters the protest from some Open AI customers about the new release of Chatbot 5.0. This event was reportedly greeted by a significant number of customers with the complaint that “Open AI broke it!”
The New York Times article (https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html) tells of a musician who found comfort (not exactly “empathy,” but perhaps close enough) in talking with ChatGPT about childhood trauma, and, as designed, the bot would keep the conversation going, enabling the individual to work through his issues (or, at least, such is the report, which, however, I find credible). Then the new release (5.0) was issued and it went “cold.” The response of the software lacked the previous set of features often associated with empathy such as rapport, warmth, responsiveness, validation, disagreeing in an agreeable way, humor, and so on. Instead the response was emotionally cold: “Here is the issue – here is the recommendation ___. Conversation over.” In particular, customers who were physically challenged as regards their mobility, ability to type (and were using a voice interface), cognitive issues, as well as standard customers who had established a relationship with the software and the interface, complained that the “rapport” was missing.
Human beings often know that they are being deceived, but they selectively embrace the deception. That is the basis of theatre and cinema and even many less formal interpersonal “performances” in social media. In the media, the entire performance is imaginary, even if it represents historical events from the past, but the viewer and listener welcome it, not just for entertainment (though that, too) but because it is enlivening, activating, educational, or inspiring. Same idea with your therapy-bot. The client enters the therapy theatre. You know it is fake the way the Battle of Borodino in Tolstoy’s War and Peace is a fictional representation of a real battle. Yet for those able to deal with the compartmentalization, perhaps the result is good enough. This assumes that the therapeutic action of the bot is “on target,” “effective,” “engaging,” which, it should be noted, is a big assumption, especially given that even in the real world it is hard to produce a good therapeutic result.
This matter of faking empathy opens up a humorous moment (though also a serious one – see below). Here the definition of “fake” is “fake” the way a veggie burger is a substitute for an actual hamburger. That may actually be an advantage for some people, though, obviously, in a profoundly different way in comparing how a hamburger relates to empathy as processed by a human being. The veggie burger influences the lower gastrointestinal tract and the empathy (whether automated or not) influences one’s psyche (the Greek word for “soul”). Not a vegetarian myself, I definitely eat a lot less meat than ten years ago, and, with apologies to the cattle industry (but not to the cattle), applaud the trend. The interesting thing is that by branding the products “veggie burgers” or “turkey Burgers,” the strong inference and implication is that the hamburger still sets the standard regarding the experience and taste that the consumer is trying to capture. Likewise with empathy.
In most cases, the automation of empathy relies on the person’s desire and need for empathy. Empathy is like oxygen for the soul – without it, people suffocate emotionally. Unfortunately, the world is not generous with its empathy, and most people do not get enough of it. Therefore, people are willing systematically, perhaps as a design limitation of the human psyche, to support a blind spot about the source of their empathy. Some will choose the Stephen Stills song: “If you can’t be with the one you love; love the one you’re with!” (1970), which, in this case, will be the bot mandated by the insurance company or the human resources department of the corporation. Deciding not to think about what is in fact the case, namely, this amalgamation of silicon hardware and software has no human body, is not morally responsible, and lacks authentic empathy, the person nonetheless attributes empathy to it because it just feels right; and yet, unless, the bot goes haywire and insults the person, that is often good enough to call forth the experience of having been “gotten,” of “having been heard,” even if there is no one listening.
For all of its power and limitations, psychoanalysis is right about at least one thing: transference is pervasive on the part of human beings. Nor is it restricted merely to other human beings. The chatbot becomes a new transitional object (to use D.W. Winnicott’s term (1953)). To quote Elvis, “Let me be – your teddy bear.” This is “transference,” an imaginary state in which the client imaginatively project, attributes, and/or assigns a belief, feeling, or role to the therapist, which the therapist really does not have. However, the ins-and-outs of transference are not for the faint of heart. What if the therapist really does behave in a harsh manner, thereby inviting the project on the part of the client of unresolved issues around a hard, bullying father figure? The treatment consists precisely in creating an empathic space of acceptance, to “take a beat,” “take a step back,” and talk about it. Of what does this remind you, dear client?” Is this starting to look and sound familiar?
The suggestion is that such features, including transference, can be simulated and iteratively improved in software. However, the risk is that in “simulating” some of these features – and the comparison is crude enough – it is rather like putting on blackface and pretending to be African-American. Don’t laugh or be righteously indignant. Things get “minstrel-ly” – and not in a positive way. There are significant social psychology experiments in which people have “gone undercover,” pretending to be black – in order the better to empathize with the struggles of black people. The result was fake empathy. (See A. Gaines (2017) Black for a Day: White Fantasies of Race and Empathy and L. Agosta (2025) “Empathy and its discontents.”) In the case of automated empathy software, no one is pretending to deliver human empathy (though, concerningly, sometimes it seems that they are!) and the program may usefully deliver the disclaimer that the empathy is simulated, multi-threaded, not exclusive, and not the direct product of biologically based experience of a human organism. To paraphrase a disclosure from the bot in Her, “I am currently talking to 3231 people and am in love 231 of them.”
Ethical limitations of “fake it till you make it”
While one can map these empathic functions one-to-one between human beings in relationship (including therapeutic ones), there is one aspect of the relationship that encompasses all the others and does not apply to the bot. That is the ethical aspect of the relationship. When a person goes to a professional for consultation – indeed whether about the individual’s mental health or the integrity of the individual’s financial portfolio or business enterprise – the relationship is a fiduciary one. (Key term: “fiduciary” = “trust”.) That is, one relies on the commitment to the integrity of the interaction including any transactional aspects. One is not going to get that kind of integrity or, just as importantly, the remedies in case of an integrity outage from a bot. Rather one looks to the designer, the human being, who remains the place where the responsibility lands – if one can figure out who that is “behind the curtain” of the faceless unempathic bureaucracy responsible for the product.
A significant part of the ethical challenge here is that automated neural networks – whether the human brain implemented in the organic “wetware” of the human biocomputer or, alternately, a computer network implemented in the software of silicon chips – seem to have emergent properties that cannot be rigorously predicated in advance. (On this point see Samuel Bowman (2024): Eight things to know about large language models: https://read.dukeupress.edu/critical-ai/article/doi/10.1215/2834703X-11556011/400182/Eight-Things-to-Know-about-Large-Language-Models. Thus, human behavior, which is often predictable, is also often unpredictable. So human communities have instituted ethical standards of which law enforcement and organized religions are examples. Our standards for chatbots and similar platforms are still emerging.
Thus, the prognosis is mixed. Is automating empathy a silver bullet – or even a good enough lead bullet – to expand empathy for the individual and community and to so at scale, for example, for Henry David Thoreau’s “modern mass of men [persons] leading lives of quiet desperation”? Or our cyber age equivalent of a blow-up sex doll for the socially awkward person playing small and resistant to getting out of the person’s comfort zone? At the risk of ending on a cynical note, given the sorry state of human relations as demonstrated in the news of the day, maybe, just maybe, any form of expanded empathy, whether fake or authentic, if properly managed to mitigate harm, is a contribution.
In any case, the key differentiators between automated empathy and humanly (biologically) based empathy are the human body (or lack thereof), the exclusivity of the empathic rapport, and the ethical implications, including the locus of responsibility when things go right (and wrong). We humans will predictably fake it till we make it; and automating empathy does not produce empathy – it produces fake empathy.
References
(in alphabetical order by first name)
Alisha Gaines. (2017). Black for a Day: White Fantasies of Race and Empathy. Chapel Hill: University of North Carolina Press.
Carl Rogers. (1961). On Becoming a Person, intro. Peter Kramer. Boston: Houghton Mifflin, 1995.
Daniel P. Brown & Erika Fromm. Hypnotherapy and hypnoanalysis. Hillsdale, N.J.: L. Erlbaum Associates, 1986.
Donald W. Winnicott. (1953 [1951]). Transitional objects and transitional phenomena. A study of the first not-me possession. International Journal of Psycho-Analysis, 34, 89-97.
Dylan Freedman. (2025/0819). The day ChatGPT went cold. The New York Times:https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html
Henri Ellenberger. (1971). The Discovery of the Unconscious.
Heinz Kohut. (1959). Introspection, empathy, and psychoanalysis. Journal of the American Psychoanalytic Association, 7: 459–483.
Heinz Kohut. (1971). The Analysis of the Self. New York: IUP Press.
Heinz Kohut. (1977). Restoration of the Self. New York: IUP Press.
Joseph Weizenbaum. (1966). ELIZA – A computer program for the study of natural language communication between men and machines,” Communications of the ACM, 9: 36–45. (See also ELIZA below under Wikipedia.)
Kenneth Craik. (1943). The Nature of Explanation. Cambridge: Cambridge University Press, 1967.
Lisa Bonos (2025/10/23): “Meet the people who dare to say no to artificial intelligence”: https://www.washingtonpost.com/technology/2025/10/23/opt-out-ai-workers-school/
Lou Agosta. (2025). Chapter Three: Empathy and its discontents. In Radical Empathy in the Context of Literature. New York: Palgrave Macmillan: 55 – 82. (https://doi.org/10.1007/978-3-031-75064-9_3 )
Lou Agosta. (2019). Review of The Empathy Effect by Helen Reiss: https://empathylessons.com/2019/01/27/review-the-empathy-effect-by-helen-riess/
Lou Agosta. (2015). A rumor of empathy at Affectiva: Reading faces and facial coding schemes using computer systems: https://empathylessons.com/2015/02/10/a-a-rumor-of-empathy-at-affectiva-reading-faces-and-facial-coding-schemes-using-computer-systems/
Paul Ekman. (2003). Emotions Revealed. New York: Owl Books (Henry Holt).
Philip K. Dick. (1968). Do Androids Dream of Electric Sheep. New York: Ballentine Books.
Samuel Bowman (2024): Eight things to know about large language models: https://read.dukeupress.edu/critical-ai/article/doi/10.1215/2834703X-11556011/400182/Eight-Things-to-Know-about-Large-Language-Models.
Shabna Ummer-Hashim. (Oct 27, 2025). AI chatbot lawsuits and teen mental health: https://www.americanbar.org/groups/health_law/news/2025/ai-chatbot-lawsuits-teen-mental-health/
Spike Jonze. (2013). Her. Major motion picture.
Stephen Stills. (1970). Love one you’re with. Lyrics: https://www.google.com/search?client=safari&rls=en&q=words%3A+love+the+one+you%27re+with&ie=UTF-8&oe=UTF-8 [checked on 2025/10/31]
Wikipedia: “ELIZA: An early natural language processing computer program”: https://en.wikipedia.org/wiki/ELIZA
Zara Abrahams. (2025/03/12): “Using generic AI chatbots for mental health support: A dangerous trend”: https://www.apaservices.org/practice/business/technology/artificial-intelligence-chatbots-therapists
Update (Nov 5, 2025). This article just noted: They fell in love with AI Chatbots: By Coralie Kraft : https://www.nytimes.com/interactive/2025/11/05/magazine/ai-chatbot-marriage-love-romance-sex.html [The comments note that people being self-expressed is generally a good thing, including self-expressed to and with Chatbots; and the individuals may usefully continue to try to find an actual human being with whom to talk and relate. Less charitably, other commentators have said things like “I hope the person gets the help they need.”]
UPDATE May 2, 2026: ChatGPT Wrestles With Its Most Chilling Conversation: How Do I Plan an Attack? by Georgia Wells: https://www.wsj.com/us-news/chatgpt-mass-shooting-openai-78a436d1?st=xC4zMB&reflink=desktopwebshare_permalink
UPDATE (June 28, 2026): The Three Chatbot Behaviors That Can Drive Humans to Delusional Thinking by Julie Jargon: https://www.wsj.com/tech/personal-tech/ai-chatbots-psychology-delusion-662a3663?st=tYwNLJ&reflink=desktopwebshare_permalink
IMAGE Credit: (c) Adler University – “Empathy Can’t Be Automated” republished with kind permission
(c) Lou Agosta, PhD and the Chicago Empathy Project
Top ten trends in empathy for 2025
The idea is to take a position from the perspective of empathy on current trends. What would the empathic response be to the trend in question, especially crises and breakdowns.
1. The world is filled with survivors who are perpetrators (and vice versa). Radical empathy is needed to relate to survivors who are also perpetrators. Radical empathy is the number one trend. What does that mean? The world is a more dangerous, broken place than it was a year ago. The challenge to empathy is that the dangers and breakdowns in the world have expanded dramatically over the long past year such. Standard empathy is no longer sufficient. Radical empathy is required.
Image credit: Jan Steen, 1665, As the old sing, so pipe the young

The short definition of radical empathy: the events that occur are so difficult, complex, and traumatic that standard empathy breaks down into empathic distress and fails. In contrast, with radical empathy, empathic distress occurs, but one’s commitment to the other person is such that one empathizes in the face of empathic distress. One’s empathic commitment to the survivor enables the survivor to recover her/his humanness, integrity, and relatedness. The work of radical empathy engages how the impact and cost of empathic distress affect the different aspects of empathic receptivity, empathic understanding, empathic interpretation, and empathic responsiveness, delivering a breakthrough and transformation in relating to the Other.
An example will be useful. A US soldier gets up in the morning. He is an ordinary GI Joe. He is manning a checkpoint. The sergeant, thinking the approaching car is a car bomb, gives what he believes is a valid military order to shoot at the car. The solider shoots. The car stops. But it was not a car bomb; it was a family rushing to the hospital because the would-be mother (now deceased) was in labor. The military debriefing of the events is perfunctory. Burdened by guilt, the soldier shuts down emotionally, and he stares vacantly ahead into space. Emotionally gutted, he does not respond to orders. He is shipped back to the States and dishonorably discharged. His marriage fails. He becomes homeless. The point? This person is now both a perpetrator and a survivor. The people who were shot experienced trauma by penetrating wounds. The soldier has moral trauma. Key term: moral trauma. He was put in an impossible situation; damned if he did and damned if he didn’t. Let his team be blown up? Disobey what seems to be a valid military order? Hurt people who did not need or deserve to get hurt? His ability to act, his agency, was compromised by being put in an impossible situation. That is why the ancient Greeks invented tragic theatre – except that the double binds happen every day. Radical empathy specializes in empathizing with those who are both survivors and perpetrators. And this is much more common than is generally realized.
Many examples of radical empathy can be found in literature (or in the New York Times), in which the hero or anti-hero of the story is caught in a double bind, damned if one does and damned if one doesn’t. Radical empathy and the literary artwork transfigure the face of trauma, overcoming empathic distress, and allowing radical empathy to enable the fragmented Other to recover her/his integrity. Persons require radical empathy to relate to, process, and overcome bad things happening to good people (for example: moral and physical trauma, double binds, soul murder, and behavior in extreme situations. For further reding on radical empathy, see the book of the same title in the References below.
2. No human being is illegal. Mass deportations pending. Empathy, whether standard or radical, is clear on this trend: no human being is illegal. At the same time, the empathy lesson is acknowledged that empathy is all about firm boundaries and limits between the self and other, while allowing for communications between the two. It is the breakdown of empathy at the US national border – which does not mean wide open borders – is one reason among several for the result of the 2024 election. What if ICE agents (the immigration authorities) show up? Empathy is all about setting boundaries: The empathic response: Let’s see your judicial warrant, officer, please? (See The New York Times, Dana Goldstein, Jan 7, 2025: https://www.nytimes.com/2025/01/07/us/immigration-deportations-ice-schools.html.)
An empathic response would look like a workable Guest Worker Program (such as exist in the European union) that allows essential agricultural and food services workers to earn and send money back home. Yet the proverbial devil is in the detail, and being accused of the crime of shop lifting a sandwich or tube of toothpaste is different than actually committing one. Thus, empathy also looks like Due Process, and an opportunity to face one’s accuser. If one is standing outside a Whole Foods or Trader Joe’s begging for food, it is not because one’s life is going so well. The gesture that any decent customer would make is to buy the person a sandwich. Of course, that is not going to scale up to address the estimated 37 million Americans (the majority not recent immigrants) living in poverty. Continued below under “5. The unworthy poor.”
3. Psychiatry gets empathy (ongoing). Relate to the human being in front of you, not the diagnosis. Empathy teaches de-escalation. Empathy’s coaching to psychiatry as a profession is to do precisely that which psychiatry is least inclined to do, namely, relate to the human being in front of you, not to a diagnosis.
Granted, the human being is a biological system. We are neurons all the way down. Yet emergent properties of our humanity (including empathy) come forth from the proper functioning of the neurons. The neurons generate consciousness, that subtle awareness of our environment that we humans share with other mammals. Consciousness generates relatedness to the environment and one another. Relatedness generates meaning. Meaning generates language. Language generates community, society, and culture. As Dorothy is reported to have said to Toto, “We are no longer in Kansas” – or psychiatry.
So what’s the recommendation from the point of view of empathy? Relate to the human being sitting in front of you not to a diagnosis. That is the empathic moment. To be sure, a diagnosis has its uses in technical communications with colleagues or payers, but as a standalone label, diagnoses are overrated.
Taking a step back, people get into psychiatry (and medicine in general) because they want to relieve pain and suffering, because they want to make a difference. Yet this aspiration is in stark contrast with the report at the American Psychiatric Association meeting that physical restraints were used some 44,000 times last year to constrain patients. (See Ellen Barry, May 21, 2024 In the house of psychiatry, a jarring tale of violence. Thus, The New York Times: https://www.nytimes.com/2024/05/21/health/psychiatric-restraint-forced-medication.html)
“Don’t hurt yourself (or anyone else!)!” is solid guidance; yet the particulars of the situation are challenging. The distance between fight and flight (fear) is narrow. Someone in the throes of an “amygdala hijack” is in an altered state of consciousness. This person literally cannot hear what is being said to him or her. This person is at risk of precipitating a bad outcome, especially if the psychiatrist or staff is also hijacked by an emotional reaction and emotional contagion. If as much effort were devoted to training staff in verbal escalation – talking someone back “off the ledge” – as in training them synch up straps, the outcomes would be less traumatic for all involved. Empathy in all its forms is a basic de-escalation skill that needs to receive expanded training and development.
It would not be fair to confront a psychiatrist with an either/or: “Are you relating to a biological system or to a human being?” because she (or he) is relating to both. Yet the pendulum does seem to have swung too far in the direction of biochemical mechanisms rather than interpersonal meaning, relations, and fulfilment. It is a fact that some 80% of people visit the medical doctor because they are in pain and hope to get medicine to cause them to feel better (and the other 20% have scheduled an annual checkup). That is well and good; and it is true that these psychopharm medicines change the neurons in your brain, but so does studying French and so do new and engaging life experiences; and, here’s the point, so does the committed application of empathy.
3. Violence against women continues to be a plague upon the land and a challenge to empathy.Standard empathy is not enough. This requires a level of radical empathy that has not been much appreciated. This is because many perpetrators are also survivors. (See the above example of the ordinary soldier who becomes both.)
I hasten to add that two wrongs do not make a right. Two wrongs make twice the wrong. Intervention is required to get the woman safe, and recovery from domestic violence begins once the person is secure in their safety. That is not a trivial matter, and Safety Plans and Hot Lines continue to be important resources. One can incarcerate a perpetrator to protect the community (and the women in it), but that does not make him better. He still needs treatment. What are the chances he is going to get it? To cut to the chase: many perpetrators and survivors do not know what a satisfying, healthy relationship looks like. Survivors and perpetrators alike have come up in environments where physical violence is common. Once again, this is not an excuse, and two wrongs do not make a right.
Regarding Peter Hegserth (Cabinet nominee for Defense Secretary): NBC News has reported that Mr. Hegseth’s heavy drinking concerned co-workers at Fox News and that two of them said they smelled alcohol on him more than a dozen times before he went on the air. The New Yorker reported: “A trail of documents, corroborated by the accounts of former colleagues, indicates that Hegseth was forced to step down by both of the two nonprofit advocacy groups that he ran — Veterans for Freedom and Concerned Veterans for America — in the face of serious allegations of financial mismanagement, sexual impropriety, and personal misconduct.” His managerial skills are nowhere near the challenge of running the Pentagon. Meanwhile, according to a 2018 email obtained by the New York Times, Mr. Hegseth’s own mother called him “an abuser of women” as he went through his second divorce. It is particularly concerning to see Senator Joni Ernst (R-Iowa) who had a check box on Domestic violence on her official site accept/excuse/embrace such behavior. Among the many women serving in the US Armed Forces, who can imagine that this candidate has their back? The esteemed Senator Ernst may usefully her from the concerned citizens.
The number one empathy lesson: a grownup man having temper tantrums (and worse) is not what a healthy relationship looks like! In a healthy relationship partners cooperate, help one another, respect boundaries, and if they disagree, they argue and “fight” fairly. Skills training belongs here. A major skill: setting boundaries, limits – pushing back on bullying in all its forms. (In addition, parents of diverse backgrounds and cultures have got to find better ways to set limits to and for their children than “whupping ‘em.”)
Woman have provided the leadership in this struggle for domestic tranquility and will continue to do so. From men’s perspective, this is a failure not only of standard empathy, but a failure of leadership. It calls for radical empathy to include survivors and perpetrates (once again, without making excuses for bad behavior). When powerful men – President Biden (now retiring), Elon Musk, Jeff Bezos, Senators and captains of industry – step up and say “Enough! What are you thinkin’, man?” then the issue will get transformed. These are conversations that are best had by men with men. Even if that sounds sexist, it makes a difference when a man tells another man that his behavior towards women or a woman is out of line and requires correction rather than when a woman says it (though it is equally true in both cases). Even though Jackson Katz’s video has been around for several years, it has never been better expressed: “Violence against women: It’s a men’s problem”: https://youtu.be/ElJxUVJ8blw?si=k8LG0ewnL6ZKlgt9. Please circulate widely.
4. “Abandon reality all ye who enter here!” is inscribed over the sign-in to Facebook. “Facts are overrated.” Yet a rigorous and critical empathy knows that it can be wrong so it is committed to distinguishing facts from fictions. Empathy was never particularly concerned with the reasons why you are in pain, but how to relieve that pain. The corporation Meta (owner of Facebook (FB)) decides to end fact checking regarding posts on its social networking site (https://www.nytimes.com/live/2025/01/07/business/meta-fact-checking). It is hard not to be cynical at this moment.
Many people know “empathy for everyone” is a pipe dream; yet there is no other way to bring it into the world than to work to make it real. The human imagination is a possibility engine, and it is the source of what is possible in the human relations defined by empathy. If the “crazy ideas” on Facebook (and elsewhere) were just that, crazy idea, they might actually be useful in terms of “brain storming.”. However, when non facts such as immigrants are stealing and eating your pets are represented as occurring events in the world, the damage to the community is significant.
This is when radical empathy as “Red Team! Red Team!” comes in (see the references Zenko 2015). Think like the opponent. Take the opponent’s point of view, not to agree or disagree with him; but to get one’s power back over delusional thinking. Prejudice against individuals and groups has many sources – largely projection of one’s own fears and blind spots onto the devalued Other. However, ultimately prejudice is a form of mental illness – delusional thinking – at the community level. From an empathic perspective, FB becomes a site of delusional thinking, noting that even a broken clock gives the correct time twice a day. By the way, the original Pizza-Gate conspirator, who, living in a persistent altered state of consciousness, claimed a popular local pizza parlor was really a nest of satanic pedophilia, was shot and killed by police on January 4, 2025 when he raised a gun during a police traffic stop. https://www.washingtonpost.com/dc-md-va/2025/01/09/edgar-maddison-welch-pizzagate-killed/ Case closed. He was the father of two daughters. Tragically misinformed. Unnecessary. Fact checking saves lives!
5. Help for the unworthy poor. Empathy says the worthy poor need help; but radical empathy asserts that the unworthy poor need even more help(and who is deciding who is “worthy” anyway? See above under “no human being is illegal”).
In a highly entertaining, albeit sexist retelling of the myth of Pygmalion, My Fair Lady – the alcoholic, unemployed father (Alfred) of Liza Doolittle confronts Professor Higgins with a request for money for his permission to subject his daughter to the enculturing “make over” of improving her language that is the main project of the plot. In a comic yet thought-provoking scene, the father notes that many people of means are making financial contributions to help the struggling, worthy impoverished (“the poor”); but who is helping the unworthy poor?! “I don’t deserve the handout. I am lazy and a drunk (in so many words); but give me ten pounds sterling anyway.” An admirably direct argument and not without a certain integrity. Yet if one grew up in poverty and even if the parent was not “whuppin’” everyone in sight or engaging with substances of abuse and neglecting basic education, then high probability one will satisfy the definition of “unworthy poor” – no (limited) motivation to pull oneself up by one’s bootstraps. Yes, by all means, government needs to expand its efficiency and effectiveness, but this might not be an efficient process. Line up and with help from a bureaucrat (which used to mean simply “helpful office holder,” not “unempathic jerk”) fill out the forms. However, one cannot give people money; or rather the risk of doing so is that it is not going to make a difference. Educational vouchers? Financial skills training? Parental training? Food vouchers? Rental vouchers? Food, rent, and education.
Guilt trip, anyone? The rich get richer; the poor get – older. The devil’s advocate says the poor should work harder to pull themselves up by their bootstraps. Empathy says that the devil already has too many advocates. A tax on billionaires’ net worth would generate enough funds in five years to reduce the number of people living in poverty (estimated to be some 37 million as of 2023) by 80%. Radical empathy is required!
6. Empathy is part of the mission of health insurance, not more monopoly rents to insurance corporations. The economics of health insurance are compelling – get everyone into the insurance pool and spread the risk. Risk that is spread is risk contained, managed, and conquered. It is a pathology of capitalism that competition does not function as designed in the matter of such common goods as clean water, clean air, and conditions necessary to health and well-being such as access to medical treatments Healthcare corporations are incented by competition to get rid of sick people (do not do business with them) since sick people reduce profits, even though sickness is why the insurance came into existence. This is madness! And this is why intervention of the federal authorities (and legislation) was needed to prevent corporations from excluding the pre-existing conditions (illnesses). Therefore, the trend is to make empathy a part of the mission of insuring healthcare.
For example, there is an innovative medicine to treat schizophrenia that does not have as many of the undesired, troubling, painful side effects such as tardive dyskinesis of current medicines. However, out of the gate, it costs $1800 a month, and for pharmaceutical companies properly to recoup the staggering costs of development – what are the chances that insurance companies will cover it? Don’t hold your breath. According to the FDA News release about 1% of Americans have this illness and it is responsible for some 20% of disability claims. Think of the benefits for suffering, struggling survivors of this disease. Think of the cost reducing impact of an effective treatment on the federal budget. (For further background see:
7. Radical empathy contradicts the delusional belief that people committed to a suicide mission are going to yield to threats of violence. This theme, which is ongoing from last year, is yet another case for “Red Team! Red Team!” Think like the opponent – which may include thinking like the enemy. This grim empathy lesson was expressed by Fionnuala D. Ní Aoláin (Oct 13, 2023) during Q&A in her talk, “The Triumph of Counter-Terrorism and the Despair of Human Rights” at the University of Chicago Law School. Professor Aoláin draws on the example of the sectarian violence in Northern Ireland, The Troubles, between 1960 and 1998’s Good Friday Agreement. On background, this had all the characteristics of intractable hatred, perpetrations and human rights violations, the British government making every imaginable mistake, the Jan 30, 1972 shooting of 26 unarmed civilians by elite British soldiers, internment without trail, members of the Royal Family (Louis Mountbatten, the Last Viceroy of India, and his teenage grandson (27 Aug 1979)) blown up by an IRA bomb, the IRA (Irish Republican Army) launching a mortar at 10 Downing Street (no politicians were hurt, only innocent by-standers), and many tit-for-tat acts of revenge killing of innocent civilians. It is hard, if not impossible, to generalize as every intractable conflict is its own version of hell—no one listens to the suffering humanity—but what was called The Peace Process got traction as all sides in the conflict became exhausted by the killing and committed to moving forward with negotiations in spite of interruptions of the pauses in fighting in order to attain a sustainable cease fire.
The relevance to ongoing events in the Middle East will be obvious. An organization widely designated in the West as “terrorist” changes the course of history in the Middle East. Hearts are hardened by the boundary violations, atrocities, and killings. The perpetrators lead their people off a cliff into the abyss, and the survivors of the attack defend themselves vigorously and properly, and then, under one plausible redescription, themselves become perpetrators, launching themselves off the cliff, following the perpetrators into the abyss, the bottom of which is not yet in sight. Survivors and perpetrators one and all call for and call forth radical empathy. Negotiate with the people who have killed your family. Empathize with that.
The response requires radical empathy: to empathize in the face of empathic distress, exhausted by all the killing. Though neither the didactic trial in Jerusalem (1961) of Holocaust architect Adolph Eichmann nor the South African Truth and Reconciliation Commission (1995) lived up to their full potentials, they formed parts of processes that presented alternatives to violence and extra judicial revenge killings. In this frame, the survivor is willing to judge if the perpetrator is speaking the truth and expressing what, if any, forgiveness is possible. The radical empathy that empathizes in the face of empathic distress acknowledges that moral trauma includes survivors who are also perpetrators (and vice versa). (See Tutu 1997 in the References for further details.) In a masterpiece of studied ambiguity, radical empathy teaches that two wrongs never make a right; they make at least twice the wrong; and one who sews the wind reaps the whirlwind.
8. Empathy and climate change: you better start swimming or you’ll sink like a stone. Scientists describe global warming as a “wicked problem,” in the sense that so many variables are changing across so many scenarios that it is wicked hard—if not impossible—to conduct a controlled experiment. The readers of this article “know” the planet is warming. This is not just information, but heatstroke, a hurricane blowing the roof off of one’s house, catastrophic fires encroaching on cities, and disastrous flooding. Parts of the planet are becoming uninhabitable by humans because of extreme heat, hurricanes, and rising seas, which are indeed data, but not merely data as these events are lethal to human life. If wetlands, reservoirs, agricultural lands, landfill, tundra, are releasing methane (one of the major “greenhouse gases” contributing to global warming) in rapidly accelerating volumes, faster than ever, one may argue, an even greater effort should be exerted to curb methane from the sources humans can control, like cows, agriculture and fossil fuels (Osaka 2024). Yet what seems obvious in New York City or Chicago does not even get a listening in the mountains of Idaho much less the overcrowded cities of China, India, or Russia. The probable almost certain future comes into view, and there is about as much chance of this trend spontaneously reversing itself as that the San-Ti are going to arrive at light speed from Alpha Centauri and tell earth people how to fix it. What is amazing is that Bob Dylan’s example of rhetorical empathy has been available in his poetry and song since 1965 when, coincidently and on background, President Lyndon Johnson signed the Voting Rights Act, Medicare, Medicaid, into law, and “surged” half a million US soldiers into DaNang, Vietnam. Transformation is at hand, though it requires further parsing. Thus, Dylan’s proposed rhetorical empathy (1965: 81):
Come gather ‘round people / Wherever you roam / And admit that the waters / Around you have grown / And accept it that soon / You’ll be drenched to the bone / If your time to you is worth savin’ / Then you better start swimmin’ or you’ll sink like a stone / For the times they are a-changin’
The relevance of empathy should never be underestimated, and empathy as such is not going to staunch this flood. Nor is empathy going to solve “highly polarized social and political world,” unless citizens of plural persuasions, parties, and global geographies, who have stopped listening to opposing points of view, are willing to start listening to one another again. Key term: willingness. Everyone can think of a person (in-person or on TV) whose opinions—whether cultural, political, or cinematic—really drives one to distraction? That’s the person one should be asking out for a cup of coffee—not to try to persuade her or him, but to listen. The situation is so bad, that most people no longer associate with people with whom they disagree, so they can’t follow this simple recommendation. How then, in the face of such, obstacles is one going to use empathic practices to move the dial (so to speak) in the direction of such reduced polarization and expanded community? This leads to the next trend.
9. Rhetorical empathy is trending: the relationship between empathy and rhetoric has not been much appreciated or discussed – until now! Empathy and rhetoric seem to be at cross purposes. With empathy one’s commitment is to listen to the other individual in a space of acceptance and tolerance to create a clearing for possibilities of overcoming and flourishing. With rhetoric, the approach is to bring forth a persuasive discourse in the interest of enabling the Other to see a possibility for the individual or the community. At the risk of over- simplification, empathy is supposed to be about listening, receiving the inbound message; whereas rhetoric is usually regarded as being about speaking, bringing forth, expressing, and communicating the outbound message. Once again, in the case of empathy, the initial direction of the communication is inbound, in the case of rhetoric, outbound. Yet the practices of empathy and rhetoric are not as far apart as may at first seem to be the case, and it would not be surprising if the apparent contrary directionality turned out to be a loop, in which the arts of empathy and rhetoric reciprocally enabled different aspects of authentic relatedness, community building, and empowering communications.
In rhetorical empathy, the speaker’s words address the listening of the audience in such a way as to leave the audience with the experience of having been heard. As noted, this must seem counter-intuitive since it is the audience that is doing the listening. The hidden variable is that the speaker knows the audience in the sense that she or he has walked a mile in their shoes (after having taken off her/his own), knows where the shoes pinch (so to speak), and can articulate the experience the audience is implicitly harboring in their hearts yet have been unable to express. The paradox is resolved as the distinction between the self and Other, the speaker and the listener, is bridged and a way of speaking that incorporates the Other’s listening into one’s speaking is brought forth and expressed. Rhetorical empathy is a way of speaking that incorporates the Other’s listening into one’s speaking in such a way that the Other is able to hear what is being said. (For further reading see Blankenship 2019; Agosta 2024b.)
10. Empathy becomes [already is] an essential aspect of critical thinking. Teach critical thinking. Critical thinking includes putting oneself in the place of one’s opponent—not necessarily to agree with the other individual—but to consider what advantages and disadvantages are included in the opponent’s position. Taking a walk in the Other’s shoes after having taken off one’s own (to avoid the risk of projection) shows one where the shoe pinches. This “pinching” —to stay with the metaphor—is not mere knowledge but a basic inquiry into what the other person considers possible based on how the other’s world is disclosed experientially. This points to critical thinking as an inquiry into possibility—possible for the individual, the Other, and the community. Critical thinking is a possibility pump designed to get people to start again listening to one another, allowing the empathic receptivity (listening) to come forth.
In our day and age of fake news, deep fake identity theft, not to mention common political propaganda, one arguably needs a course in critical thinking (e.g., Mill 1859; Haber 2020) to distinguish fact and fiction. Nevertheless, I boldly assert that most people, who are not suffering from delusional disorder or political pathologies of being The True Believer (Hoffer 1953)), are generally able to make this distinction. A rigorous and critical empathy creates a safe zone of acceptance and tolerance within which people can inquire into what is possible—debate and listen to a wide spectrum of ideas, positions, feelings, and expressions out of which new possibilities can come forth.
For example, empathy and critical thinking support maintaining firm boundaries and limits against actors who would misuse social media to amplify and distort communications. Much of what Jürgen Habermas (1984) says about the communicative distortions in mass media, television, and film applies with a multiplicative effect to the problematic, if not toxic, politics occurring on the Internet and social networking. The extension to issues of climate change follows immediately. Insofar as individuals skeptical of empathy are trying to force a decision between critical thinking and empathy, the choice must be declined. Both empathy and critical thinking are needed; hence, a rigorous and critical empathy is included in the definition of enlarged, critical thinking (and vice versa). (Note that “critical thinking” can mean a lot of things. Here key references include John Stuart Mill 1859; Haber 2020; “enlarged thinking” in Kant 1791/93 (AA 159); Arendt 1968: 9; Habermas 1984; Agosta 2024.)
In particular, critical thinking encompasses what the poet John Keats (1817) called “Negative Capability.” It enables one to dance in the chaos of the dynamic stresses, struggles, and successes one encounters: “I mean [. . .] when a man [person] is capable of being in uncertainties, mysteries, doubts, without any irritable reaching after fact and reason.” Such Negative Capability is a synonym of and a bridge to empathizing in the broad sense. Giving up certainty enables empathy and critical thinking to establish and maintain a safe zone of acceptance and tolerance for conversation, debate, self-expression. The sinking or swimming that the other poet, Dylan, proposes points to many things (including getting involved), yet it is most of all critical thinking. This is the space of inquiry—of asking what is possible—brainstorming—and calling forth projects and action. This results in a rigorous and critical empathy, nor going forward should any committed empathy advocate refer to empathy in any other way. (For further reading on Rhetorical Empathy see the article listed in the endnotes “Rhetorical empathy in the context of ontology.”)
The poet gets the last example of rhetorical empathy. One has to push off the shore of certainty and venture forth into the unknown possibilities of radical empathy. Bob Dylan (1965: 185) interrupted his climate change advocacy to become an empathy enthusiast. Dylan gets the last word: “I wish that for just one time / You could stand inside my shoes / And just for that one moment / I could be you” [.]
References
Agosta, Lou. (2024). Empathy Lessons. 2nd Edition. Chicago: Two Pears Press.
Arendt, Hannah. (1952/1958). The Origins of Totalitarianism, 2nd Edition. Cleveland and New York: Meridian (World) Publishing, 1958.
__________. (2024b) “Rhetorical empathy in the context of ontology,” Turning Toward Being: The Journal of Ontological Inquiry in Education: Vol. 2: Issue 1, Article 5.
Available at: https://rdw.rowan.edu/joie/vol2/iss1/5
__________. (due out May 2025). Radical Empathy in the Context of Literature. New York: Palgrave Publishing. https://books.google.com/books/about/Radical_Empathy_in_the_Context_of_Litera.html?id=qdDk0AEACAAJ The book does not merely tell the reader about radical empathy in the context of the literary art work; it delivers an experience of radical empathy in context in empathy’s receptivity, understanding, interpretation and responsiveness.
Arendt, Hannah. (1952/1958). The Origins of Totalitarianism, 2nd Edition. Cleveland and New York: Meridian (World) Publishing, 1958.
________________. (1968). Men in Dark Times. New York: Harvest Book (Harcourt Brace).
Blankenship, Lisa. (2019). Changing the Subject: A Theory of Rhetorical Empathy. Logan UT: Utah State University Press.
Dylan, Bob. (1965). Bob Dylan: The Lyrics: 1961–2012. New York: Simon and Schuster.
Haber, Jonathan. (2020). Critical Thinking. Cambridge, MA: The MIT Press.
Habermas, Jürgen. (1984). The Theory of Communicative Action, Vol 1, Thomas McCarthy (tr.). Boston: Beacon Press.
Kant, Immanuel. (1791/93). Critique of the Power of Judgment, Paul Guyer and Eric Matthews (trs.). Cambridge: Cambridge UP, 2013.
Keats, John. (1817). Letter to brothers of December 21, 1817: https://mason.gmu.edu/~rnanian/Keats-NegativeCapability.html [checked on 10/15/2024].
Mill, John Stuart. (1978: 1859). On Liberty, Indianapolis: Hackett Publishing.
Desmond, Tutu. (1997). No Future Without Forgiveness. New York: Random House.
Zenko, Micah. (2015). Red Team: How to Succeed by Thinking Like the Enemy. New York: Basic Books.
© Lou Agosta, PhD and the Chicago Empathy Project
Rhetorical empathy in the context of ontology
The relationship between empathy and rhetoric (the art of speaking well) has not been much appreciated or discussed – until now! Empathy and rhetoric seem to be at cross purposes. With empathy one’s commitment is to listen to the other individual in a space of acceptance and tolerance to create a clearing for possibilities of overcoming and flourishing. With rhetoric, the approach is to bring forth a persuasive discourse in the interest of enabling the Other to see a possibility for the individual or the community. At the risk of over- simplification, empathy is supposed to be about listening, receiving the inbound message; whereas rhetoric is usually regarded as being about speaking, bringing forth, expressing, and communicating the outbound message. Once again, in the case of empathy, the initial direction of the communication is inbound, in the case of rhetoric, outbound. Yet the practices of empathy and rhetoric are not as far apart as may at first seem to be the case, and it would not be surprising if the apparent contrary directionality turned out to be a loop, in which the arts of empathy and rhetoric reciprocally enabled different aspects of authentic relatedness, community building, and empowering communications.
In rhetorical empathy, the speaker’s words address the listening of the audience in such a way as to leave the audience with the experience of having been heard. As noted, this must seem counter-intuitive since it is the audience that is doing the listening. The hidden variable is that the speaker knows the audience in the sense that she or he has walked a mile in their shoes (after having taken off her/his own), knows where the shoes pinch (so to speak), and can articulate the experience the audience is implicitly harboring in their hearts yet have been unable to express. The paradox is resolved as the distinction between the self and Other, the speaker and the listener, is bridged and a way of speaking that incorporates the Other’s listening into one’s speaking is brought forth and expressed. Rhetorical empathy is a way of speaking that incorporates the Other’s listening into one’s speaking in such a way that the Other is able to hear what is being said.
For the complete article (no fee) see: Available at: https://rdw.rowan.edu/joie/vol2/iss1/5
Abstract
This article aspires to elaborate the intersection of empathy and rhetoric with particular reference to empathic responsiveness. The argument regarding rhetorical empathy in the context of ontology proceeds through three phases. First, empathy is distinguished ontologically from a psychological mechanism. Second, the different aspects of empathy are exemplified. What brings forth empathy and makes it present? Heidegger’s hermeneutic phenomenology is usefully appropriated for an ontological account of empathy. The elaboration of the intersection of empathy and rhetoric goes beyond Heidegger; and the argument is made that empathy is incomplete without an empathic response. This empathic response is the opening in which rhetorical empathy comes forth. “Empathic response” is synonymous with “rhetorical empathy.” A rigorous and critical empathy knows that it can be wrong. Finally, diverse examples of rhetorical empathy are provided.
If one defines empathy ontologically, empathy shows up as being fully present with the Other, available to the Other, without anything else such as judgment, prejudice, assessment, or evaluation added. Of course, one can’t completely or perfectly do it—be present with the Other without judgment—because the understanding of who the Other is as a possibility inevitably brings along judgments and prejudices. However, in so far as these judgments are pre-judgments (Gadamer 1998) about the Other that can be made explicit and compartmentalized, one is already not alone, and one is being potentially empathic in relation to and with the Other.
Empathy is an authentic way of being with the other individual after all the inauthentic ways of being have been overcome or at least set aside and quarantined. A reversal takes place, and the empathic way of being is the foundation for the psychological mechanisms. Projection, projective identification, and transient identification are valid and important, but not fundamental. What is fundamental is empathic relatedness, being present with the other person.
One appreciates this “being present with,” which is not about knowledge but about “being with,” most impactfully when one loses the Other through departure or death.
The loss of the Other is experienced by one as the loss of emotionally sustaining relatedness, the loss of one’s humanity. The one who loses (or does not receive) empathy is left lacking in vitality, strength, energy, aliveness—in short, is left depressed. One loses the possibility of relatedness, which possibility enables so many other possibilities. One loses the possibility of possibility (Ratcliffe 2015). It is the Other’s empathizing that gives one one’s humanness, from which, in turn, one takes a sense of vitality and aliveness to get into action and life.
Whenever one encounters the Other, empathizing is also present, even if the empathy occurs as a breakdown in empathy. Quiet and dramatic breakdowns of empathy point to missed opportunities for relatedness. Breakdowns in empathy include emotional contagion, conformity, projection, and communications lost in translations. These are the breakdowns in empathy that, if engaged with rigorous and critical care, point to breakthroughs in empathy. The aspects of empathic responsiveness, embodiment, acknowledgement, recognition, possibility, and validation of the Other’s experience form and inform the listener’s (and reader’s) response to the Other. Amidst the emotional contagion, projection, forcing of conformity with the crowd, and messages lost in translation, the empathy is conspicuous by its absence. What then will make empathy present?
For the detailed answer to that question see: https://rdw.rowan.edu/joie/vol2/iss1/5
Recommended Citation
Agosta, Lou PhD (2024) “Rhetorical empathy in the context of ontology,” Turning Toward Being: The Journal of Ontological Inquiry in Education: Vol. 2: Iss. 1, Article 5.
Available at: https://rdw.rowan.edu/joie/vol2/iss1/5
(c) Lou Agosta, PhD and the Chicago Empathy Project
Juneteenth: Beloved in the Context of Radical Empathy
For those who may require background on this new federal holiday, June 19th – Juneteenth – it was the date in 1865 that US Major General Gordon Granger proclaimed freedom for enslaved people in Texas some two and a half years after Lincoln’s Emancipation Proclamation. Later, the Thirteenth Amendment to the US Constitution definitively established this enshrining of freedom as the law of the land and, in addition, the 14th Amendment extended human rights to all people, especially formerly enslaved ones. This blog post is not so much a book review of Beloved as a further inquiry into the themes of survival, transformation, liberty, trauma – and empathy. (By is a slightly updated version of an article that was published on June 27, 2023.)
“Beloved” is the name of a person. Toni Morrison builds on the true story of Margaret Garner, an enslaved person, who escaped with her two children even while pregnant with a third, succeeding in reaching freedom across the Ohio River in 1854. However, shortly thereafter, slave catchers (“bounty hunters”) arrived with the local sheriff under the so-called fugitive slave act to return Margaret and her children to slavery. Rather than submit to re-enslavement, Margaret tried to kill the children, also planning then to kill herself. She succeeded in killing one, before being overpowered. The historical Margaret received support from the abolitionist movement, even becoming a cause celebre. The historical Margaret is named Sethe in the novel. The story grabs the reader by the throat – at first relatively gently but with steadily increasing compression – and then rips the reader’s guts out. The story is complex, powerful, and not for the faint of heart.
The risks to the reader’s emotional equilibrium of engaging with such a text should not be underestimated. G. H. Hartman is not intentionally describing the challenge encountered by the reader of Beloved in his widely-noted “Traumatic Knowledge and Literary Studies,” but he might have been:
“The more we try to animate books, the more they reveal their resemblance to the dead who are made to address us in epitaphs or whom we address in thought or dream. Every time we read we are in danger of waking the dead, whose return can be ghoulish as well as comforting. It is, in any case, always the reader who is alive and the book that is dead, and must be resurrected by the reader” (Hartman 1995: 548).
Waking the dead indeed! Though technically Morrison’s work has a gothic aspect – it is a ghost story – yet it is neither ghoulish nor sensational, and treats supernatural events rather the way Gabriel Garcia Marquez does – as a magical or miraculous realism. Credible deniability or redescription of the returned ghost as a slave who escaped from years-long sexual incarceration is maintained for a hundred pages (though ultimately just allowed to fade away). Morrison takes Margaret/Sethe’s narrative in a different direction than the historical facts, though the infanticide remains a central issue along with how to recover the self after searing trauma and supernatural events beyond trauma. The murdered infant had the single word “Beloved” chiseled on her tombstone, and even then the mother had to compensate the stone mason with non-consensual sex. An explanation will be both too much and too little; but the minimal empathic response is to try to say something that will advance the conversation in the direction of closure, the integration of unclaimed experience (to use Cathy Carruth’s incisive phrase), and recovery from trauma. Let us take a step back.
Morrison is a master of conversational implicature. What is that? “Conversational implicature” is an indirect speech act that suggests an idea or thought, even though the thought is not literally expressed. Conversational implicature lets the empathy in – and out – to be expressed. Such implicature expands the power and provocation of communication precisely by not saying something explicitly but hinting at what happened. The information is incomplete and the reader is challenged to feel her/his way forward using the available micro-expressions, clues, and hints. Instead of saying “she was raped and the house was haunted by a ghost,” one must gather the implications. One reads: “Not only did she have to live out her years in a house palsied by the baby’s fury at having its throat cut, but those ten minutes she spent pressed up against dawn-colored stone studded with star chips, her knees wide open as the grave, were longer than life, more alive, more pulsating than the baby blood that soaked her fingers like oil” (Morrison 1987: 5–6). Note the advice above about “not for the faint of heart.”
The reader does a double-take. What just happened? Then a causal conversation resumes in the story about getting a different house as the reader tries to integrate what just happened into a semi-coherent narrative. Yet why should a narrative of incomprehensibly inhumane events make more sense than the events themselves? No good reason – except that humans inevitably try to make sense of the incomprehensible.“Not a house in the country ain’t packed to its rafters with some dead Negro’s grief” (1987: 6). One of the effects is to get the reader to think about the network of implications in which are expressed the puzzles and provocations of what really matters at a fundamental level. (For more on conversational implicature see Levinson 1983: 9 –165.)
In a bold statement of the obvious, this reviewer agrees with the Nobel Committee, who awarded Morrison the Novel Prize in 1988 for this work. This review accepts the high literary qualities of the work and proposes to look at three things. These include: (1) how the traumatic violence, pain, suffering, inhumanity, drama, heroics, and compassion of the of the events depicted (consider this all one set), interact with trauma and are transformed into moral trauma; (2) how the text itself exemplifies empathy between the characters, bringing empathy forth and making it present for the reader’s apprehension; (3) the encounter of the reader with the trauma of the text transform and/or limit the practice of empathizing itself from standard empathy to radical empathy.
So far as I know, no one has brought Morrison’s work into connection with the action of the Jewish Zealots at Masada (73 CE). The latter, it may be recalled, committed what was in effect mass suicide rather than be sold into slavery after being militarily defeated and about-to-be-taken-prisoner by the Roman army. The 960 Zealots drew lots to kill one another and their wives and children, since suicide technically was against the Jewish religion.
On further background, after the fall of Jerusalem as the Emperor Titus put down the Jewish rebellion against Rome in 73 CE, a group of Jewish Zealots escaped to a nearly impregnable fortress at Masada on the top of a steep mountain. (Note Masada was a television miniseries starring Peter O’Toole (Sagal 1981).) Nevertheless, Roman engineers built a ramp and siege tower and eventually succeeding in breaching the walls. The next day the Roman soldiers entered the citadel and found the defenders and their wives and children all dead at their own hands. Josephus, the Jewish historian, reported that he received a detailed account of the siege from two Jewish women who survived by hiding in the vast drain/cistern – in effect, tunnels – that served as the fortress’ source of water.
The example of the Jewish resistance at Masada provides a template for those facing enslavement, but it does not solve the dilemma that killing one’s family and then committing suicide is a leap into the abyss at the bottom of which may lie oblivion or the molten center of the earth’s core, a version of Dante’s Inferno. So all the necessary disclaimers apply. This reviewer does not claim to second guess the tough, indeed impossible, decisions that those in extreme situations have to make. One is up against all the debates and the arguments about suicide.
Here is the casuistical consideration – when life is reduced from being a human being to being a slave who is treated as a beast of burden and whose orifices are routinely penetrated for the homo- and heteroerotic pleasure of the master, then one is faced with tough choices. No one is saying what the Zealots did was right – and two wrongs do not make a right – but it is also not obvious that what they did was wrong in the way killing an innocent person is wrong, who might otherwise have a life going about their business gardening, baking bread, or fishing. This is the rock and the hard place, the devil and deep blue sea, the frying pan or the fire, the Trolley Car dilemma (see https://en.wikipedia.org/wiki/Trolley_problem). This is Field Marshal Erwin Rommel, the Desert Fox, who after the unsuccessful attempt in June 1944 to assassinate Hitler (of which Rommel apparently had knowledge but took no action), was allowed by the Nazi authorities to take the cyanide pill. This is Colonel George Armstrong Custer with one bullet left surrounded by angry Dakota warriors who would like to slow cook him over hot coals. Nor as far as I know is the bloody case of Margaret Garner ever in the vast body of criticism brought into connection with the suicides of Cicero and Seneca (and other Roman Stoics) in the face of mad perpetrations of the psychopathic Emperor Nero. This is a decision that no one should have to make; a decision that no one can make; and yet a decision that the individual in the dilemma has to make, for doing nothing is also a decision. In short, this is moral trauma.
A short Ted Talk on trauma theory is appropriate. Beloved is so dense with trauma that a sharp critical knife is needed to cut through it. In addition to standard trauma and complex trauma, Beloved points to a special kind of trauma, namely, moral trauma or as it sometimes also called moral injury, that has not been much recognized (though it is receiving increasing attention in the context of war veterans (e.g. Shay 2014)). “Moral trauma (injury)” is not in the Diagnostic and Statistical Manual (DSM), any edition, of the American Psychiatric Association, nor is it even clear that it belongs there, since the DSM is not a moral treatise. Without pretending to do justice to the vast details and research, “trauma” is variously conceived as an event that threatens the person’s life and limb, making the individual feel he or she is going to die or be gravely injured (which would include rape). The blue roadside signs here in the USA that guide the ambulance to the “Trauma Center” (emergency department that has staff on call at all times), suggest an urgent emergency, in this case usually but not always, a physical injury.
Cathy Caruth (1996) concisely defines trauma in terms of an experience that is registered but not experienced, a truth or reality that is not available to the survivor as a standard experience, “unclaimed experience.”The person (for example) was factually, objectively present when the head on collision occurred, but, even if the person has memories, and would acknowledge the event, paradoxically, the person does not experience it as something the person experienced. The survivor experiences dissociated, repetitive nightmares, flashbacks, and depersonalization. At the risk of oversimplification, Caruth’s work aligns with that of Bessel van der Kolk (2014). Van der Kolk emphasizes an account that redescribes in neuro-cognitive terms a traumatic event that gets registered in the body – burned into the neurons, so to speak, but remains sequestered – split off or quarantined – from the person’s everyday going on being and ordinary sense of self. For both Caruth and van der Kolk, the survivor is suffering from an unintegrated experience of self-annihilating magnitude for which the treatment – whether working through, witnessing, or (note well) artistic expression – consists in reintegrating that which was split off because it was simply too much to bear.
For Dominick LaCapra (1999), the historian, “trauma” means the Holocaust or Apartheid (add: enslavement to the list). LaCapra engages with how to express in writing such confronting events that the words of historical writing and literature become inadequate. The words breakdown, fail, seem fake no matter how authentic. And yet the necessity of engaging with the events, inadequately described as “traumatic,” is compelling and unavoidable. Thus, LaCapra (1999: 700) notes: “Something of the past always remains, if only as a haunting presence or revenant.” Without intending to do so, this describes Beloved, where the infant of the infanticide is literally reincarnated, reborn, in the person named “Beloved.” For LaCapra, working through such traumatic events is necessary for the survivors (and the entire community) in order to get their power back over their lives and open up the possibility of a future of flourishing. This “working through” is key for it excludes denial, repression, suppression, and, in contrast, advocates for positive inquiry into the possibility of transformation in the service of life. Yet the attempt at working through of the experiences, memories, nightmares, and consequences of such traumatic events often result in repetition, acting out, and “empathic unsettlement.” Key term: empathic unsettlement. From a place of safety and security, the survivor has to do precisely that which she or he is least inclined to do – engage with the trauma, talk about it, try to integrate and overcome it. Such unsettlement is also a challenge and an obstacle for the witness, therapist, or friend providing a gracious and generous listening.
LaCapra points to a challenging result. The empathic unsettlement points to the possibility that the vicarious experience of the trauma on the part of the witness leaves the witness unwilling to complete the working through, lest it “betray” the survivor, invalidate the survivor’s suffering or accomplishment in surviving. “Those traumatized by extreme events as well as those empathizing with them, may resist working through because of what might almost be termed a fidelity to trauma, a feeling that one must somehow keep faith with it” (DeCapra 2001: 22). This “unsettlement” is a way that empathy may breakdown, misfire, go off the rails. It points to the need for standard empathy to become radical empathy in the face of extreme situations of trauma, granted what that all means requires further clarification.
For Ruth Leys (2000) the distinction “trauma” itself is inherently unstable oscillating between historical trauma – what really happened, which, however, is hard if not impossible to access accurately – and, paradoxically, historical and literary language bearing witness by a failure of witnessing. The trauma events are “performed” in being written up as history or made the subject of an literary artwork. But the words, however authentic, true, or artistic, often seem inadequate, even fake. The “trauma” as brought forth as a distinction in language is ultimately inadequate to the pain and suffering that the survivor has endured, which “pain and suffering” (as Kant might say) are honored with the title of “the real.” Yet the literary or historical work is a performance that may give the survivor access to their experience.
The traumatic experience is transformed – even “transfigured” – without necessarily being made intelligible or sensible by reenacting the experience in words that are historical writing or drawing a picture (visual art) or dancing or writing a poem or bringing forth a literary masterpiece such as Beloved. The representational gesture – whether a history or a true story or fiction – starts the process of working through the trauma, enabling the survivor to reintegrate the trauma into life, getting power back over it, at least to the extent that s/he can go on being and becoming. In successful instances of working through, the reintegrated trauma becomes a resource to the survivor rather than a burden or (one might dare say) a cross to bear. To stay with the metaphor, the cross becomes an ornament hanging from a light chain of silver metal on one’s neck rather than the site of one’s ongoing torture and execution. Much work and working through is required to arrive at such an outcome.
Though Beloved has generated a vast amount of critical discussion, it has been little noted that the events in Belovedrapidly put the reader in the presence of moral trauma (also called “moral injury”). Though allusion was made above to the DSM, the devil is in the details. Two levels of trauma (and the resulting post-traumatic stress disorder (PTSD)) are concisely distinguished (for example by the Diagnostic and Statistical Manual(5th edition) of the American Psychiatric Association (2013). There is standard trauma – one survives a life changing railroad or auto accident and has nightmares and flashbacks (and a checklist of other symptoms of post-traumatic stress disorder (PTSD)). There is repeated trauma, trauma embedded in trauma, double-bind embedded in double bind. One is abused – and it happens multiple times over a course of months or years and, especially, it may happen before one has an abiding structure for cognition such as a stable acquisition of language (say to a two-year-old) or happens in such a way or such a degree that words are not available as the victim is blamed while being abused – resulting in complex trauma and the corresponding complex PTSD.
But this distinction, standard versus complex trauma (and the correlated PTSD), is inadequate in the case of moral trauma, where the person is both a survivor and a perpetrator.
Thus, an escaped slave makes it to freedom. One Margaret Garner is pursued and about to be apprehended under the Fugitive Slave Act. She tries to kill herself and her children rather than be returned to slavey. She succeeds in killing one of the girls. Now this soldier’s choice is completely different than the choice faced by Margaret/Sethe, and rather like the inverse of it, dependent on not enough information rather than a first-hand, all-too-knowledgeable acquaintance with the evils of enslavement from having survived it (so far). Yet the structural similarities are striking. Morrison says of Sethe/Margarent might also said of the soldier, “[…][S]he could do and survive things they believed she should neither do nor survive […]” (Morrison 1987: 67). Yet one significant difference between the soldier and Sethe (and the Jewish Zealots) is their answer to the question when human life ceases to be human. A casuistical clarification is in order. If human life is an unconditional good, then, when confronted with an irreversible loss of the humanness, life itself may not be an unconditional good. Life versus human life. The distinction dear to Stoic philosophy, that worse things exist than death, gets traction – worse things such as slavery, cowardice in the face of death, betraying one’s core integrity. The solder is no stoic; Sethe is. Yet both are suffering humanity.
However, one may object, even if one’s own human life may be put into play, it is a flat-out contradiction to improve the humanity of one’s children by ending their humanity. The events are so beyond making sense, yet one cannot stop oneself from trying to make sense of them. So far, we are engaged with the initial triggering event, the infanticide. No doubt a traumatic event; and arguably calling forth moral trauma. But what about trauma that is so traumatic, so pervasive, that it is the very form defining the person’s experiences. Trauma that it is not merely “unclaimed, split off” experience (as Caruth says). For example, the person who grows up in slavery – as did Sethe – has never known any other form of experience – this is just the way things are – things have always been that way – and one cannot imagine anything else (though some inevitably will and do). This is soul murder. So we have moral trauma in a context of soul murder. Soul murder is defined by Shengold (1989) as loss of the ability to love, though the individuals in Beloved retain that ability, however fragmented and imperfect it may be. Rather the proposal here is to expand the definition of soul murder to include the loss of the power spontaneously to begin something new – the loss of the possibility of possibility of the self, leaving the self without boundaries and without aliveness, vitality, an emotional and practical Zombie. In addition, as a medical professional, Shengold (1989) makes an important note: “Soul murder is a crime, not a diagnosis.” Though Morrison does not say so, and though she might or might not agree, enslavement is soul murder.
Beloved contains actual murders. Once again this is not for the fainto of heart. For example, Sethe’s friend and slave Sixo from the time of their mutual enslavement is about to be burned alive by the local vigilantes, and he gets the perpetrators to shoot him (and kill him) by singing in a loud, happy, annoying voice. He fakes “not givin’ a damn,” taking away the perpetrators’ enjoyment of his misery. It works well enough in the moment. His last. Nor is it like one murder is better (or worse) than another. However, in a pervasive context of soul murder, Sethe’s infanticide is an action taken by a person whose ability to choose -sometime called “agency” – is compromised by extreme powerlessness. Yet in that moment of decision her power is uncompromised by all the compromising circumstances and momentarily retored – whether for the better is that about which we are debating, bodly assuming the matter is debateable. One continues to try and justify and/or make sense out of what cannot have any sense. Sethe is presented with a choice (read it again – and again) that no one should have to make – that no one can make (even though the person makes the choice because doing nothing is also a choice). This is the same situation that the characters in classic Greek tragedy face, though a combination of information asymmetries, personal failings, and double-binds. Above all – double-binds. This is why tragedy was invented (which deserves further exploration, not engaged here).
Now bring empathy to moral trauma in the context of soul murder. Anyone out there in the reading audience experiencing “empathic unsettlement” (as LaCapra incisively put it)? Anyone experiencing empathic distress? If the reader is not, then that itself is concerning. “Empathic unsettlement” is made present in the reader’s experience by the powerful artistry deployed by Beloved. Yet this may be an instance in which empathy is best described, not as an on-off switch, but as a dial that one can dial up or down in the face of one’s own limitations and humanness. This is tough stuff, which deserves to be read and discussed. If one is starting to break out in a sweat, if one’s mouth is getting dry, if the pump in one’s chest is starting to accelerate its pumping, and one is thinking about putting the book down, rather than become hard-hearted, the coaching is temporarily to dial down one’s practice of empathy. While one is going to experience suffering and pain in reading about the suffering and pain of another, it will inevitably and by definition be a vicarious experience – a sample – a representation – a trace affect – not the overwhelming annihilation that would make one a survivor. Dial the empathy down in so far as a person can do that; don’t turn it off. Admittedly, this is easier said than done, but with practice, the practitioner gets expanded power over the practice of empathizing.
As noted, Morrison is a master of conversational implicature. Conversational implicature allows the empathy to get in – become present in the text and become present for the reader engaging with the text. The conversational implicature expresses and brings to presence the infanticide without describing the act itself by which the baby is killed. Less is more, though the matter is handled graphically enough. The results of the bloody deed are described – “a “woman holding a blood soaked child to her chest with one hand” (Morrison 1987: 124) – but not the bloody action of inflicting the fatal wound itself. “Writing the wound” sometimes dances artistically around expressing the wound, sometimes, not.
Returning to the story itself, Morrison describes the moment at which the authorities arrive to attempt to enforce the fugitive slave act: “When the four horsemen came – schoolteacher, one nephew, one slave catcher and a sheriff – the house on Bluestone Road was so quiet they thought they were too late” (Morrison 1987: 124). Conversational implicature meets intertextuality in the Book of Revelation of the New Testament. The four horsemen of the apocalypse herald the end of the world as we know it and the end of the world is what comes down on Sethe at this point. Perhaps not unlike the Zealots at Masada, she makes a fatal decision. Literally. As Hannah Arendt (1970) pointed out in a different political context, power and force (violence) stand in an inverse relation: when power is reduced to zero, then force – violence – comes forth. The slaves power is zero, if not a negative number. Though Sethe tries to kill all the children, she succeeds only in one instance. In the fictional account, the boys recover from their injuries and, in the case of Denver (Sethe’s daughter named after Amy Denver, the white girl who helped Sethe), Sethe’s hand is stayed at the last moment.
Beloved is a text rich in empathy. This includes exemplifications of empathy in the text, which in turn call forth empathy in the reader. The following discussion now joins the standard four aspects of standard empathy – empathic receptivity, empathic understanding, empathic interpretation, and empathic responsiveness. The challenge to the practice of empathy is that with a text and topic such as this one, does the practice of standard empathy need to be expanded, modified, or transformed from standard to radical empathy? What would that even mean? Empathy is empathy. A short definition of radical empathy is proposed: Empathy is committed to empathizing in the face of empathic distress, even if the latter is incurred, and empathy, even in breakdown, acknowledges the commitment to expanding empathy in the individual and the community.
We start with a straightforward example of empathic receptivity – affect matching. No radical empathy is required here. An example of standard empathic receptivity is provided in the text, and the dance between Denver and Beloved is performed (1987: 87 – 88):
“Beloved took Denver’s hand and place another on Denver’s shoulder. They danced then. Round and round the tiny room and it may have been dizziness, or feeling light and icy at once, that made Denver laugh so hard. A catching laugh that Beloved caught. The two of them, merry as kittens, swung to and fro, to and fro, until exhausted they sat on the floor. “
The contagious laughter is entry level empathic receptivity. Empathy degree zero, so to speak. This opening between the two leads to further intimate engagement with empathic possibility. But the possibility is blocked of further empathizing in the moment is blocked by a surprising discovery. At this point, Denver “gets it” – that Beloved is from the other side – she has died and come back – and Denver asks her, “What’s it like over there, where you were before?” But since she was killed as a baby, the answer is not very informative: “I’m small in that place. I’m like this here.” (1987: 88) Beloved, the person who returns to haunt the family, is the age she would have been had she lived.
The narrative skips in no particular order from empathic receptivity to empathic understanding. “Understanding” is used in the extended sense of understanding of possibilities for being in the world (e.g., Heidegger 1927: 188 (H148); 192 (H151)): “In the projecting of the understanding, beings [such as human beings] are disclosed in their possibility.” Empathic understanding is the understanding of possibility. What does the reader’s empathy make present as possible for the person in her or his life and circumstance? What is possible in slavery is being a beast of burden, pain, suffering, and early death – the possibility of no possibility of human flourishing. In contrast, when Paul D (a former slave who knew Sethe in enslavement) makes his way to the house of Sethe and Denver (and, unknown to him, the ghost of the baby), the possibility of family comes forth. In the story, there’s a carnival in town and Paul D, who knew Sethe before both managed to escape from the plantation (“Sweet Home”), takes her and Denver to the carnival. “Having a life” means many things. One of them is family. The possibility of family is made present in the text and the reader. That is the moment of empathic understanding of possibility:
“They were not holding hands, but their shadows were. Sethe looked to her left and all three of them were gliding over the dust hold hands. Maybe he [Paul D] was right. A life. Watching their hand-holding shadows [. . . ] because she could do and survive things they believed she should neither do nor survive [. . . .] [A]ll the time the three shadows that shot out of their feet to the left held hands. Nobody noticed but Sethe and she stopped looking after she decided that it was a good sign. A life. Could be.” (Morrison 1987: 67)
Within the story, Sethe has her own justification for her bloody deed. She is rendering her children safe and sending them on ahead to “the other side” where she will soon join them. “I took and put my babies where they’d be safe” (Morrison 1987: 193). The only problem with this argument, if there is a problem with it, is that it makes sense out of what she did. Most readers are likely to align with Paul D (a key character in the story and a “romantic” interest of Sethe’s), who at first does not know about the infanticide. Paul D learns the details of Sethe’s act from Stamp Paid, the person who is the former underground rail road coordinator, who knows just about everything that goes on, because he was a hub for the exchange of all-manner of information in helping run-away and would-be run-away slaves to survive.
Stamp feels that Paul D ought to know, though he later regrets his decision. Stamp tells Paul D about the infanticide – showing him the newspaper clipping as evidence and explaining the words that Paul D (who is illiterate) cannot read. Paul D is overwhelmed. He cannot handle it. He denies that the sketch (or photo) is Sethe, saying it does not look like her – the mouth does not match. Stamp tries to convince Paul D: “She ain’t crazy. She love those children. She was trying to out hurt the hurter” (1987: 276). Paul D asks Sethe about the infanticide reported in the news clipping, and she provides her justification (see above). Paul D is finally convinced that she did what she did, yet unconvinced it was the thing to do and a thunderhead of judgment issues the verdict: “You got two feet, Sethe, not four […] and right then a forest sprung up between them trackless and quiet” (1987: 194).[1] Paul D experiences something he cannot handle.
Standard empathy misfires as empathic distress. Standard empathy chokes on moral judgment. Paul D moves out of the house where he is living with Sethe, Denver, and Beloved. Standard empathy does not stretch into radical empathy. In a breakdown of empathic receptivity, Paul D takes on Sethe’s shame, and instead of a decision to talk about the matter with her, perhaps agreeing to exit the relationship for cause, Paul D runs away from both Sethe and his own emotional and moral conflicts, making an escape. Stamp blames himself for driving Paul D away by disclosing the infanticide to him (of which he had been unaware), and tries to go to explain it to Sethe. Seeking the honey of self-knowledge results in the stings of enraged distortion and disguise. Paul D finds the door is closed and locked against him. Relationships are in breakdown.
At this point the isolation of the women – Sethe, Denver, Beloved – inspires a kind of “mad scene” – or at least a carnival of emotion. Empathic interpretation occurs as dynamic and shifting points of view. The rapid-fire changing of perspectives occurs in the three sections beginning, “Beloved, she my daughter”; “Beloved is my sister”; “I am Beloved and she is mine” (Morrison 1987: 236; 242; 248). These express the hunger for relatedness, healing, and family that each of the women experience. For this reader, encountering the voices has the rhythmic effect of Virginia Woolf’s The Waves. The voices are disembodied, though they address one another rather than the reader (as was also the case in Woolf). The first-person reflections slip and slide into a free verse poem of call and response. The rapid-fire, dynamic changing of perspectives results in the merger of the selves, which, strictly speaking, is a breakdown of empathic boundaries. There is no punctuation in the text of Beloved’s contribution to the back-and-forth, because Beloved is a phantom, albeit an embodied one, without the standard limits of boundaries in space/time such as are provided by standard punctuation.
This analysis has provided examples of empathic receptivity, understanding, and interpretation. One aspect of the process of empathy remains. In a flashback of empathic responsiveness: Sethe is on the run, having escaped enslavement at Sweet Home Plantation. She is far along in her pregnancy, alone, on foot, barefoot, and is nearly incapacitated by labor pains. A white girl comes along and they challenge one another. The white girl is named Amy Denver, though the reader does not learn that at first, and she is going to Boston (which becomes a running joke). What is not a joke is that Sethe and Amy Denver are two lost souls on the road of life if there ever were any. Amy is barely more safe or secure than Amy, though she has the distinct advantage that men with guns and dogs are not in hot pursuit of her. Sethe dissembles about her own name, telling Amy it is “Lu.” It is as if the Good Samaritan – in this case, Amy – had also been waylaid by robbers, only not beaten as badly as the man going up to Jerusalem, who is rescored by the Samaritan. Amy is good with sick people, as she notes, and practices her arts on Sethe/Lu. Sethe/Lu is flat on her back and in attempt to help her stand up, Amy massages her feet. But Sethe/Lu’s back hurts. In a moment of empathic responsiveness, Amy describes to Sethe/Lu the state of her (Sethe’s) back, which has endured a whipping with a raw hide whip shortly before the plan to escape was executed. Amy tells her:
“It’s a tree, Lu. A chokecherry tree. See, here’s the trunk – it’s red and spit wide open, full of sap, and this here’s the parting for the branches. You got a mighty lot of branches. Leaves, too, look like, and dern if these ain’t blossoms. Tiny little cherry blossoms, just as white. Your back got a whole tree on it. In bloom. What god have in mind I wonder, I had me some whippings, but I don’t remember nothing like this” (1987: 93).
This satisfies the definition of empathic responsiveness – in Amy’s description to Lu of what Amy sees on Lu’s back, Amy gives to Lu her (Amy’s) experience of the state of Lu’s back. Amy’s response to her (Lu) allows / causes Lu to “get” that Amy has experienced what her (Lu’s) experience is. Lu (Sethe) of course cannot see her own back and the result of the rawhide whipping which is being described to her. On background, early in the story, Sethe tells Paul D: “Them boys found out I told on em. Schoolteacher [actually a teacher, but mostly a Simon Legree type slave owner, and the brother of Mrs Garner’s late husband] made one open up my back, and when it closed it made a tree. It grows there still” (1987:20). The reader wonders, What is she talking about? “Made a tree”? The conversational implicature – clear to the participants in the story, but less so to the reader – lets the suspense – and the empathy – come out. The “tree” finally becomes clear in the above-cited passage. One has to address whether this attempt succeeds artistically to transform the trauma of the whipping into an artistic integration and transfiguration of pain and suffering. Nothing is lacking from Morrison’s artistry, yet the description gave this reader a vicarious experience of nausea, empathic receptivity, especially with the white puss. Once again, not for the faint of heart. This a “transfiguring” of the traumatic.
A further reflection on “transfiguring” is required. If one takes the term literally – transforming the figure into another form without making it more or less meaningful, sensible, or significant, then one has a chance of escaping the aporias and paradoxes into a state of masterful and resonant ambiguity. For example, in another context, when the painter Caravaggio (1571–1610) makes two rondos of Medusa, the Gorgon with snakes for hair, whose sight turns the viewer to stone, was he not transfiguring something horrid and ugly into a work or art? The debate is joined. The inaccessible trauma – what happened cannot be accurately remembered, though it keeps appearing in nightmares and flashback – is the inaccessible real, like Kant’s thing in itself. The performing of the trauma, the work of art – Caravaggio’s self-portrait as the Medusa[2] or the encounter of Amy and Sethe/Lu or Morrison’s Beloved in its entirety – renders the trauma accessible, expressible, and so able to be worked through, integrated, and transformed into a resource that at least allows one to keep going on being and possibly succeed in recovery and flourishing. Once again, the intention is a transfiguring of the traumatic. However, the myth of the Medusa itself suggests a solution, albeit a figurative one. In the face of soul murder embedded within moral trauma, the challenge to standard empathy is to expand, unfold, develop, into radical empathy. That does not add another feature to empathy in addition to receptivity, understanding, interpretation, and responsiveness, but it raises the bar (so to speak) on the practice of all of these. Radical empathy is committed to the practice of empathizing in the face of empathic distress. What does empathic distress look like? It looks like the reaction to the traumatic vision of the snake-haired Gorgon that turns to stone the people who encounter it. It looks like the tree on Sethe/Lu’s back, the decision that Sethe/Margarent should not have to make, but that she nevertheless makes, staring into her image of the Medusa, who show up as the four horsemen. This is to chase the trauma upstream in the opposite direction from the would-be artistic transfiguration. A
This points immediately to Nietzsche’s answer to Plato’s banning of tragic poetry from the just city (the Republic), namely, that humans cannot bear so much truth (1883: §39):
“Indeed, it might be a basic characteristic of existence, that those who would know it completely would perish, in which case the strength of a person’s spirit would then be measured by how much ‘truth’ he could barely still endure, or to put it more clearly, to what degree one would require it to be thinned down, shrouded, sweetened, blunted, falsified.“
And again, with admirable conciseness, Nietzsche (1888/1901: Aphorism 822): “We have art, lest we perish of the truth.” Here “truth” is not a semantic definition such as Davidson’s (1973, 1974) use of Tarksi (loosely a correspondence between language and world), but the truth that life is filled with struggle and effort—not fair—that not only are people who arrive early and work hard all day in the vineyard paid a full day’s wages, but so are people who arrive late and barely work also get paid a full day’s wages; that, according to the Buddha, pain is an illusion, but when one is sitting in the dentist chair, the pain is a very compelling illusion; not only old people get sick and die, but so do children. While the universe may indeed be a well-ordered cosmos, according to the available empirical evidence, the planet Earth seems to be in a local whorl in its galaxy where chaos predominates; power corrupts and might makes right; good guys do not always finish last, but they rarely finish first, based alone on goodness.
On background, the reader may recall that the hero Perseus succeeded in defeating this Medusa without looking at her. Anyone who sees the Medusa straight on is turned to stone. Perseus would have been traumatized by the traumatic image and rendered an emotional zombie – lacking in aliveness, energy, strength, or vitality – turned to stone. Beyond empathic unsettlement and empathic distress, moral trauma (moral injury) and soul murder stop one dead – not necessarily literally but emotionally, cognitively and practically. That is the challenge of the paradox and seeming contradiction: how to continue empathizing in the face of empathic distress. Is there a method of continuing to practice empathizing in the face of such distressing unsettlement? At least initially, the solution is a narrative proposal. Recall that Perseus used a shield, which was also a magic reflective mirror, indirectly to see the Medusa as a reflection without being turned to stone and, thus seeing her, being able to fight and defeat her. The shield acted as a defense against the trauma represented by the Medusa, enabling Perseus to get up close and personal without succumbing to the toxic affects and effects. There is no other way to put it – the artistic treatment of trauma is the shield of Perseus. It both provides access to the trauma and defends against the most negative consequences of engaging with it. The shield does not necessarily render the trauma sensible or meaningful in a way of words, yet the shield takes away the power of the Gorgon/trauma, rending it unable to turn one to stone. In the real-world practice of trauma therapy, this means rendering the trauma less powerful. The real world does not have the niceness of the narrative, where the Gorgon is decapitated – one and done! One gradually – by repeated working through – gets one’s power back as the trauma shrinks, gets smaller, without, however, completely disappearing. The trauma no longer controls the survivor’s life.
The question for this inquiry into Beloved is what happens when one brings literary language, refined language, artistic language, beautiful language, to painful events, appalling events, ugly events, dehumanizing events, traumatic events? The literary language has to dance around the traumatic event, which is made precisely present with expanded power by avoiding being named, leaving an absence. The traumatic events that happened were such that the language of witnessing includes the breakdown of the language of witnessing. As Hartman notes in his widely quoted study:
It is interesting that in neoclassical aesthetic theory what Aristotle called the scene of pathos (a potentially traumatizing scene showing extreme suffering) was not allowed to be represented on stage. It could be introduced only through narration (as in the famous recits [narrative] of Racinian tragedy) (Hartman 1995: 560 ftnt 30).
The messenger arrives and narrates the awful event, which today in a streaming series would be depicted in graphic detail using special effects and enhanced color pallet. One might say that Sophocles lacked special effects, but it is that he really “got it” – less is more. The absence of the most violent defining moment increases its impact. Note this does not mean – avoid talking about it (the trauma). It means the engagement is not going to be a head on encounter and attack, but a flanking movement. In the context of narrative, this does not prevent the reader from engaging with the infanticide. On the contrary, it creates a suspense that hooks the reader like a fish with the rest of the narrative reeling in the reader. The absence makes the engagement a challenge, mobilizing the reader’s imagination to fill in the blank in such a way that it recreates the event as a palpable vicarious event. It is necessary to raise the ghost prior to exorcising it, and the absentee implication does just that.
If this artistic engagement with trauma is not “writing trauma” in LaCapra’s sense, then I would not know it:
“Trauma indicates a shattering break or caesura in experience which has belated effects. Writing trauma would be one of those telling after-effects in what I termed traumatic and post-traumatic writing (or signifying practice in general). It involves processes of acting out, working over, and to some extent working through in analyzing and ‘giving voice’ to [it] [. . . ] – processes of coming to terms with traumatic ‘experiences,’ limit events, and their symptomatic effects that achieve articulation in different combinations and hybridized forms. Writing trauma is often seen in terms of enacting it, which may at times be equated with acting (or playing) it out in performative discourse or artistic practice” (LaCapra 2001: 186–187).
If the writing (and reading) of the traumatic events is a part of working through the pain and suffering of the survivors (and acknowledging the memory of the victims), then the result for the individual and the community is expanded well-being, expanded possibilities for aliveness, vitality, relatedness, and living a life of satisfaction and fulfillment. Instead of being ruled by intrusive flashbacks and nightmares, the survivor expands her/his power over the events that were survived. This especially includes the readers engaging with the text who are survivors of other related traumatic events, dealing with their own personal issues, which may be indistinguishable from those of fellow-travelers in trauma. That is the situation at the end of Beloved when Paul D returns to Sethe and Denver (Sethe’s daughter) after the community has exorcised the ghost of Beloved. It takes a village – a community – to bring up a child; it also takes a village to exorcise the ghost of one.
References
Anonymous. (2012). Trolley problem (The trolley dilemma). Wikipedia: https://en.wikipedia.org/wiki/Trolley_problem [checked on 2023-06-25]
Hannah Arendt. (1970). On Violence. New York: Harcourt, Brace, Jovanovich.
Caty Caruth. (1996). Unclaimed Experience: Trauma, Narrative, and History. Baltimore: John Hopkins University Press.
Donald Davidson. (1974). On the very idea of a conceptual scheme. In Inquiries into Truth and Interpretation. Oxford: The Clarendon Press, 2001: 183–198.
Geoffrey H Hartman. (1995). On Traumatic Knowledge and Literary Studies New Literary History , Summer, 1995, Vol. 26, No. 3, Higher Education (Summer, 1995): 537 – 563 .
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Albert R. Jonsen and Stephen Toulmin. (1988). The Abuse of Casuistry. Berkeley: University of California Press.
Dominick LaCapra. (1999). Trauma, absence, loss. Critical Inquiry, Summer, 1999, Vol. 25, No. 4 (Summer, 1999): 696–727
Dominick LaCapra. (2001). Writing History, Writing Trauma. Baltimore, John Hopkins Unviersity Press.
Stephen Levinson. (1983). Pragmatics. Cambridge: Cambridge University Press.
Toni Morrison. (1987). Beloved. New York: Vintage Int.
Friedrich Nietzsche. (1883). Thus Spoke Zarathustra, R. J. Hollingdale (tr.). Baltimore: Penguin Press, 1961.
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Ruth Leys. (2000). Trauma: A Genealogy. Chicago: The University of Chicago Press.
Boris Sagal, Director. (1981). Masade. https://en.wikipedia.org/wiki/Masada_(miniseries) [checked on 2023-06-25).
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Leonard Shengold. (1989). Soul Murder Revisited: Thoughts About Therapy, Hate, Love, and Memory. Hartford: Yale University Press.
Bessel van der Kolk. (2014). The Body Keeps the Score. New York: Penguin.
[1] For those readers wondering how Sethe regained her freedom after being arrested for murder (infanticide), Beloved provides no information as to the sequence. During the historical trial an argument was made that as a free woman, Margaret Garner should be tried and convicted of murder, so that the Abolitionist governor of Ohio could then pardon her, returning here to freedom. Something like that needs to be understood in the story, though it is a fiction. It is a fiction, since in real life, Garner and her children were indeed returned to slavery under the Fugitive Slave Act. Moral trauma within soul murder indeed.
[2] Caravaggio was a good looking fellow, and he uses himself as a model for the face of the Medusa. This does not decide anything. Arguably, Caravaggio was arguably memorializing – transfiguring – his own life traumas, which were many and often self-inflicted as befits a notorious manic-depressive.
© Lou Agosta, PhD and the Chicago Empathy Project
Paul Ricoeur, Philosopher of Empathy
This article on Paul Ricoeur, empathy, and the hermeneutics of suspicion in literature will be engaging to students of Ricoeur and empathy alike. One can download the PDF directly from the journal Etudes Ricœeurienne / Ricoeur Studies website: http://ricoeur.pitt.edu/ojs/ricoeur/article/view/628
The article is in English and an abstract is cited below at the bottom. If the above link does not work for any reason, then scroll to the bottom, where one can download the PDF within this blog post.
Meanwhile, I offer a recollection of my personal encounter with Professor Ricœur starting when I was a third year undergraduate at the UChicago. (This is an excerpt from a pending manuscript on empathy in the context of literature.)
By the time I was an undergraduate in my junior year in college, Paul Ricoeur had just arrived at the University of Chicago. Professor Ricoeur had attempted to play a conciliatory role in listening to and addressing student grievances in the face of entrenched method of lecturing by ex cathedra by mandarin professors at the Sorbonne, Paris, France, and related schools in the system. Though Ricoeur did not use the word “empathy” in his role as administrator at the University of Nanterre, he was attempting to play a role in conflict mediation, during the strike of student and workers in Paris in May 1968, a role in which empathy is famously on the critical path.

[Photo: Paul Ricoeur, circa 1970 upon his arrival at the University of Chicago, looking for all the world like the Hollywood icon, James Dean. University of Chicago News office: Detailed photo credit below.]
Ricœur’s intervention in the dynamics of academic politics and expanding the community of scholars the way he had done in setting up a kind of philosophy university in the German prisoner of war camp for his fellow French prisoners in 1941 did not work as well as he had hoped. Though it would not be fair to anyone (or to be taken out of context), the Germans (at that moment) were less violent than the striking French students and Peugeot workers in 1968. The French students threw tomatoes at Ricœur and called him a “old clown”; whereas the University of Chicago “threw” at him a prestigious named professorship. He liked the latter better. Ricœur’s courses were open to undergraduates who got permission, too, so I signed up for two of them – Hermeneutics and The Religious Philosophies of Kant / Hegel. Insert here a mind-bending blur of hundreds of pages of reading interspersed with dynamic and engaging presentations of the material. After the somewhat softball oral exams, for which he charitably gave me a pass, my head was spinning, and I needed to take a year off from school to regroup. I am not making this up. I worked as a parking lot attendant selling parking passes, which was an ideal job, since I could read a lot—you know, German-English facing pagination of two separate philosophical texts. This interruption also gave me time to go out for theatre to work on overcoming my painful social awkwardness and try and get a date with a girl. This “therapy” worked well enough, though, like most socially inept undergraduates, I had no skill at small talk and tended to utter what I had to say out of the blue and without creating any context. When I returned to school the next year to finish up, I proposed doing a bachelor’s thesis on Kant’s Refutation of Idealism, and I went into Professor Ricoeur’s office to make my proposal. Ricoeur was team teaching “Myth and Symbolism” with Mircea Eliade, and the “Imagination and Kant’s Third Critique” with Ted Cohen. Without any introductory remarks—I don’t think I even said my name—I presented the idea for my bachelor’s thesis. Without further chit-chit, raising one finger in the air for emphasis and smiling broadly, the first thing he said to me was: “An internal temporal flux implies an external spatial permanence.” With the benefit of 20-20 hindsight, I consider this a suitably empathic response, albeit an unconventional one. My paper eventually got published in the proceedings of the Acts of the 5th International Kant Congress. Fast forward a couple of years, comprehensive written exams in philosophy, and I proposed to write a PhD dissertation in philosophy on empathy [Einfühlung] and interpretation. Max Scheler’s Essence and Forms of Feelings of Sympathy [Wesen und Formen der Sympathiegefühl] contains significant material on empathy, and is (arguably) an early version of C. Daniel Batson’s collection of empathically-related phenomena. I was reading it with Professor Ricœur. Meanwhile, a psychoanalysis named Heinz Kohut, MD, like so many, a refugee from the Nazis, was innovating in empathy in the context of what was to become Self Psychology. I told one of the faculty at the Chicago Institute for Psychoanalysis who was a mentor to me (and a colleague of Kohut), Arnold Goldberg, MD, about Ricœur’s Freud and Philosophy. Whether at my instigation or on Dr Goldberg’s own initiative (Ricoeur really needed no introduction from me), Dr Goldberg introduced Professor Ricoeur to the editors at the Journal of the American Psychoanalytic Association (JAPA) and the result was Ricœur’s publication “The Question of Proof In Freud’s Psychoanalytic Writings” in JAPA August 1977 [Volume 25, Issue 4 6517702500404]. Using graduate students as a good occasion for a conversation to build relationships, we all then had dinner at the Casbah, a middle eastern restaurant on Diversey near Seminary Avenues in Chicago’s Old Town.
It always seemed to me that Professor Ricoeur was a teacher of incomparable empathy, though he rarely used the word, at least until I started working on my dissertation on the subject of empathy and interpretation. I am pleased, indeed honored, to be able to elaborate the case here, while also defending Ricœur’s hermeneutics of suspicion from a misunderstanding that has shadowed the term since Toril Moi’s discussion (2017) of it at the University of Chicago colloquium on the topic shortly before the pandemic, the details of which are recounted in the article.
ricouerempathyinthecontextofsuspicionDownload
ABSTRACT: This essay defends Paul Ricoeur’s hermeneutics of suspicion against Toril Moi’s debunking of it as a misguided interpretation of the practice of critical inquiry, and we relate the practice of a rigorous and critical empathy to the hermeneutics of suspicion. For Ricoeur, empathy would not be a mere psychological mechanism by which one subject transiently identifies with another, but the ontological presence of the self with the Other as a way of being —listening as a human action that is a fundamental way of being with the Other in which “hermeneutics can stand on the authority of the resources of past ontologies.” In a rational reconstruction of what a Ricoeur-friendly approach to empathy would entail, a logical space can be made for empathy to avoid the epistemological paradoxes of Husserl and the ethical enthusiasms of Levinas. How this reconstruction of empathy would apply to empathic understanding, empathic responsiveness, empathic interpretation, and empathic receptivity is elaborated from a Ricoeurian perspective.
Photo credit: University of Chicago Photographic Archive, [apf digital item number, e.g., apf12345], Hanna Holborn Gray Special Collections Research Center, University of Chicago Library.
This blog post and web site (c) Lou Agosta, PhD and the Chicago Empathy Project


