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Empathy SELLS – but empathy’s limitations sell even better

As a popular trend, empathy peaked in 2009 with the publication of the late Franz de Waal’s now classic The Age of Empathy.  De Waal goes on to profile “Our kinder, gentler [Bonobo ape] ancestors” on Oct 3, 2009 in the middle column of the then largely still hardcopy Wall Street Journal,” casting doubt on the “killer instincts” of our early humanoid ancestors. De Waal’s essay champions the position that this aggressive and over-sexed species, human beings (homosapiens), is capable of empathy, compassion, altruism, gratitude, generosity, and such “pro social” attitudes. Fast forward a decade and a half. 

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Empathy still sells and is honored and advocated as a powerful intervention to deescalate aggression and conflict. A rigorous and critical empathy still champions the many successful applications of tough love, red teaming, hard empathy, and limit setting while acknowledging the limitations and the ways that empathy can break down, including phenomena such as emotional contagion, projection, conformity, messages getting lost in translations, in the trials and errors of being empathic. A rigorous and critical empathy is committed to doing the hard work of overcoming these break downs and misfirings in order to relate authentically and in integrity to the other individuals and the community.

But if empathy still sells, its limitations sell even better. The latest trend is to denounce empathy as a weakness and a danger to western civilization. Gad Saad’s Suicidal Empathy (2025) goes further than the initial wave of anti-empathy advocates such as Paul Bloom (2016), Fritz Breithaupt (2017), Glenda Carpio (2023), and Namwali Serpall (2019). With Saad, the recommendation is not that one should apply rational compassion rather than empathy (Bloom) or deploy “enlarged thinking” (Carpio “channeling” Hannah Arendt) instead of empathy or that empathy is a kind of “slave morality” masquerading as kindness (Breithaupt). Rather “empathy” should be added to the list of “pro social” characteristics such as altruism, compassion, charity, generosity, gratitude, helping those in need, being kind to animals, turning the other cheek, and so on (even though empathy is not an emotion as such but a form of emotional communication among other things). Throw them all under the bus. Being kind makes you and your community a sucker, and as P.T. Barnum, the founder of the Ringling Brothers and Barnum & Bailey Circus, famously noted, “There is a sucker born every minute.” 

The anti-empathic advocates offer a thought experiment: If you are in an overcrowded life boat after your ship sank, then taking on further survivors may cause the boat to sink, and everyone will perish. Don’t be an empathic sucker; push the competition under. If you do not do so, you are at risk of (drum roll): suicidal empathy

What is overlooked is that this “thought experiment” is a set-up and is a double bind. Given the rock and the hard place, the devil and the deep blue sea, the damned if you do and damned if you don’t, it is the reason the ancient Greeks invented tragic theatre. Life often presents people with unfair choices. Life presents choices that no one should have to make, that no one can make, though doing nothing is also a choice. The thought-experiment starts by taking away one’s agency. You are in a life boat, and it is because your ship sank. You do not need expanded empathy; you need rescue. “Women and children” first” is the rule in any abandon ship scenario. In an extreme situation, this sounds like the captain and crew providing the empathic leadership required of them. That is the empathic moment, not “shoot the survivors.” The “take down” of Saad’s Suicidal Empathy requires an article of its own. One is available, though it is not a book review as such (though one is in preparation) see: “Suicidal empathy is in the news. . .” by Lou Agosta: https://louagosta.com/2026/05/22/suicidal-empathy-is-in-the-news-what-you-need-to-know-to-debunk-the-anti-empathy-skeptics/ ) Finally, for a detailed discussion and critique of the anti-empathy cohort prior to Saad see the prepublication version of Chapter 3: Empathy and its discontents from Lou Agosta, (2025), Radical Empathy in the Context of Literature(click here to download). Selected sections of the following are based on this chapter.  

The very idea that our civilization at risk due to an excess of empathy is so laughably absurd and “out there” as to give pause that the advocate of the idea may perhaps be delusional. This is the same civilization (“the West”) that brought us two world wars, the Armenian Genocide, Auschwitz, Hiroshima (“seemed like a good idea at the time”), the war on terror (“seemed like a good idea at the time”), “forever” wars in the middle east, Chernobyl, the internment and annihilation of ethnic and racial groups too numerous to list here, and this civilization is suffering from an excess of empathy? Granted that the vast majority of people are empathic people devoted to family, career, community and country, Saad and his fellow travelers are sensationalizing empathy’s acknowledged limitations by throwing a rotten tomato at it. One can always make a splash by throwing a rotten tomato. If Saad had said, empathy doesn’t work with psychopaths, antisocial personality disorder, bullies, corrupt politicians, and the criminally insane, then it would be easy to agree with the position. With such individuals and groups, one must set firm boundaries, define forceful limits, call for backup, and speak truth to power. 

Unfortunately, once a “policeman” is kneeling on your neck or someone throws a bomb, it is too late for empathy. The perpetrator fails the readiness assessment for empathy and it is necessary to invoke self-defense. And remember the best defense is a good offense—provided that it is proportionate to the incoming violence (which is notoriously hard to determine). Self-defense, setting limits, establishing boundaries are what is needed. 

Furthermore, Empathy 101 teaches that empathy does not work on an active battlefield, or if one is starving to death, or hanging upside down in a torture chamber. Never underestimate the power of empathy—never—but empathy in such extreme situations ends up looking like what the FBI Hostage Negotiating team uses to open communication with the hostage takers, or looking like “Red Team, Red Team!”—think like the opponent in a war game (on Red Teaming see Zenko 2015). What then is the source of resistance to empathy?

Taking the debate up a level from any particular author’s book, let us consider the causes of resistance to empathy. First, the listener or would-be empathic person does not want to make him- or herself vulnerable to the upset, emotional disequilibrium, or trauma of the struggling individual who is narrating sharing his or her struggle. 

Note that all the things said here about resistance to empathy can also be said about compassion, altruism, kindness, generosity, gratitude, and the related set of pro-social attitudes. If the empathic person risks “empathic distress,” the compassionate person risks “compassion fatigue.” All the helping professions and first responders are at risk of a kind of “burn out,” affective depletion, or using up of one’s emotional resources. That means that professional self-care is an essential part of the commitment to service and that those playing the Long Game of expanding empathy in the community have in place practices to renew their emotional resources. 

Resistance to empathy on the part of the listener is resistance to being affectively flooded, overwhelmed or otherwise put at the effect of excessive stimulation of a negative or even positive kind, which in excess can be painful. For example, who would want to empathize with a person such as Geheimrat Daniel Paul Schreber at the height of his psychotic breakdown?[1] No one. However, in order to make a difference in helping Schreber it would be useful to get a taste of his distress, a sample of his fear, a vicarious experience of what he experienced as if in the theatre or film. So, if one is overwhelmed by emotional contagion, whether by empathic distress or compassion fatigue, then one is doing it wrong. One needs to take a sample of the other person’s distress, not the full-blown trauma itself. In empathizing, one needs to “tune up” one’s vicarious experience of the other and “tune down” one’s merger with them. This takes practice and even trial and error. Nevertheless, this is a real issue. 

Given the level of empathy training, rare is the person who has enough control over their empathy regulation to tune it up or tune it down based on a continuum of disturbances varying from the mildly, everyday neurotic to the deeply psychotic. Note, however, that the antidote is expanded empathy. This bears repeating. If empathy is limited or parochial, then the solution is not to discard empathy to expand it, thus expanding inclusiveness and community.

Resistance to empathy also comes from the person who is the would-be recipient of empathy, compassion, etc. Pain and suffering can become a bad habit. The struggling individual is attached to their pain and suffering and these have become a kind of “comfort zone.”  So letting go of the pain and suffering is itself more painful than the present pain. Letting go of the pain and suffering is filled with more pain and suffering than the person is willing to confront. As Marsha Linehan, the innovator in dialectical behavioral therapy (DBT), famously noted, the way out of hell is through misery. Overcoming the bad habits, blind spots, and maladaptive behaviors that are the causes of a person’s suffering requires struggle and effort that is itself a kind of misery. Who wants to hear that? No one. Better to stay in one’s comfort zone of discomfort. Furthermore, overcoming one’s limitations and getting the empathy, dignity, respect, and recognition for which one is so hungry risks an encounter with the Unknown – new possibilities which have not been previously available both for success and failure – and the unknown is the most anxiety inspiring thing possible. Hence, further resistance to empathy. 

Finally resistance to empathy comes from institutional inertia, namely, the faceless unempathic bureaucracy that seems to live in every call center, customer service desk, government function, or need for trouble shooting with a new appliance, computer interface, or product return. Any business person knows that customer service requires empathy. This is one place where “empathy sells, and empathy’s limitations sell even better” is completely and patently false. Lack of empathy sends the customer to the competition (and the customer will not even tell you about it – you will just be out of business!). 

If Gad Saad is complaining about the fake empathy at many customer service desks and call centers and sales pitches (in general), then we are in agreement. Unfortunately, he is not – he seems really to be anti-kindness and anti-empathy along the lines of “what doesn’t kill you makes you stronger” – even amidst a growing body count. In addition, one should not overlook that all-purpose tip and technique of “fake it till you make it.” Working from the outside inward – from practicing empathic behavior even if one’s feeling lag behind – is a proven method of “boot strapping” oneself into new skills and positive habits. 

Regarding “what doesn’t kill you makes you stronger,” that notorious “bad boy” Friedrich Nietzsche called such qualities as altruism, compassion, charity, and pro social attitudes aspects of “slave morality,” tips and techniques that those out of power can use to get power. Note that Nietzsche never mentioned the word “empathy,” but engaged with related phenomena such as altruism, charity, and so on. What is so wrong with the disempowered trying to expand their power? Since the ruling class are not volunteering to give up power, how else would anyone get power than by strategizing and struggling? What is wrong with the poor, the disadvantaged, the marginalized, the survivors of domestic violence, refugees from conflict zones and natural disasters, the early Christians with whom the Romans literally fed the lions (this list is not complete) getting back some of their power? Was the USA – and the sitcom theme song “Movin’ on Up” – not premised on struggling African Americans, immigrants, and the marginalized getting a “piece of the pie”? 

I cut to the chase. The criticism of empathy as “suicidal empathy” is a new form of Social Darwinism. What the heck is Social Darwinism? The short version of Social Darwinism is the wolves saying the sheep should have more understanding for the wolves. “We wolves are very hungry. Have empathy for us and come here and let us bite your neck.” It is the masters in the manor house saying the slaves in the dirt-floored cabins out back should be more sympathetic towards the masters. “The burdens of leadership are hard, and riding shot gun over a chain gang of enslaved workers in the hot Mississippi sun is not easy.” The admittedly simplistic account of Neo-Social-Darwinism in the context of survival of the fittest is: if you get “extinguished,” then you deserved it. Well, not exactly. It means in a high stakes game of random variations and natural selection, you drew the short straw. If you were born in poverty, in a conflict zone, in a land rendered uninhabitable by rising waters, forest fires, or climate change, you did nothing to deserve your pain and suffering. This is the classic dilemma of bad things happening to innocent people, which all world religions and most philosophical systems attempt to address in different ways. Empathy alone is not going to fix the problem of evil and suffering, but, I maintain, empathy is called forth by these and is an important part of the solution. 

Further background on what we might formally label as Neo-Social-Darwinism: In the Gilded Age of the robber barons of capitalism, when Rockefeller’s Standard Oil company forced small competitors out of existence using monopolistic, anti-competitive, and corrupt business practices, Standard Oil justified the action by saying “survival of the fittest.” That is Neo-Social-Darwinism. For example, when in 1894 railroad workers went on strike in Chicago for better wages, health insurance, an eight-hour day, and working conditions (sounds familiar?), US President Grover Cleveland called out 15,000 US Army (federal troops) on July 3, 1894 to break the strike under the pretext that it was preventing delivery of the US mail. 

Here is another example of abuse of power to further undemocratic ends: On April 20, 1914, the Colorado National Guard and guards of the Rockefeller-owned Colorado Fuel and Iron Company (CF&I), surrounded and attacked a tent colony of 1,200 striking miners, ultimately killing over 20 men, women, and children by randomly firing machine guns into the camp before burning it all down. The massacre caused a national outcry, violent sympathy strikes (the “Ten Days War”), and congressional hearings that disgraced the Rockefeller family’s public image. The miner’s families, however, were still dead. (See “The Ludlow Massacre”: https://en.wikipedia.org/wiki/Ludlow_Massacre.)

Not to minimize the abuses of power and rampant corruption in the current executive branch and Washington, DC, at large (Q3 2026), this is business as usual. Stephen Miller and Russell Voight, key policy architects and advisors to the current executive administration, seem to be studying the Grover Cleveland new gilded age play book and applying it to aspiring immigrants, diversity and inclusion, education, health care, and revisionist history that slaves were not so badly off. And if you believe that, I want to sell you the Brooklyn Bridge.  

Full disclosure: I mistakenly subscribed to the view that no such thing as bad publicity existed, and I declined in 2018 (and up until 2023) to mention the anti-empathy authors by name, instead referring to an “evolutionary psychologist,” a “celebrity psycholinguist,” a prominent “Germanic studies” teacher, or a mandarin professor of comparative literature. Why give “free publicity” to views that were seemingly committed to inhibiting, contracting, devaluing, rather than expressing, expanding, and implementing the practice of empathy? 

The gambit did not work. The devaluing of empathy got traction, perhaps driven by publishers whose market research, whether accurate or not, suggested that the sales of empathy books had peaked, and who proposed to keep the pot boiling with works that throw empathy “under the bus.” The challenge is that it is getting crowded under the bus. One can always make a splash by throwing a rotten tomato, and the would-be critique of empathy uncharitably takes the weakest version of empathy and refutes it. In contrast, a rigorous and critical empathy engages in a process of continuous improvement of empathy by “cleaning up” the empathic breakdowns of emotional contagion, projection, conformity, and communications lost in translation, resulting in the expansion of empathy in the individual and the community.

Yet another reason that the practice of empathy sells but empathy’s limitations sell even better is a consequence of empathy’s own success. Empathy works. Empathy makes a profound and lasting difference to those who are treated with empathy. But in the age of TikTok does empathy work fast enough? Empathy and its many successes are themselves the occasions for the skepticism, resistance, and embracing the obstacles to empathy. A rigorous and critical empathy can be hard work; being empathic can leave one vulnerable; better to take the easy way out. The reader may say, I want instant empathy, like instant coffee, just add hot water and stir. Wouldn’t it be nice? Nor is anyone saying such a thing as “instant empathy” is impossible. It may work well enough in a pinch; but like instant coffee, the quality may not be on a par with that required by a more demanding or discriminating appreciation and taste – or a more challenging situation. 

The pervasive cynicism and resignation of the world are naturally attracted to attacking the sources of inspiration and strength, not those of enervation and stagnation. A treatise on “The Dark Sides of Violence” will sadly remain timely and relevant, but no one disputes the accuracy of the description. One does not need a treatise “Against Eating Dirt,” because few are inclined to eat dirt (and if one is so inclined, it seems be a sign of a vitamin deficiency).

This brings us to the poster child for devaluing empathy, Fritz Breithaupt’s The Dark Sides of Empathy (2017) (hereafter referred to as “Dark Empathy”). Breithaupt asserts on page 8 that to “uncritically embrace empathy without caveats” is the goal debunked by the end of this [Breithaupt’s] book. Those who “uncritically embrace empathy” are debunked. Just so. Please stop right there. Who proposed uncritically embracing empathy—or anything? Uncritically embracing empathy is not proposed here. Attributing uncritical thinking to the masters of empathy such as C. Daniel Batson (2009), Simon Baron-Cohen (2014), Frans de Waal (2009), Jean Decety and William Ickes (2009), Susan Lanzoni (2018), Micah Zenko (2015) (this list is not complete), is itself a concerning sign of lack of critical thinking. Dark Empathy is at best naïve and at worse disingenuous in imaging practitioners of empathy are uncritical or lack rigor. “Uncritically embracing empathy” sets up a strawman, and gives a green light to uncritical thinking. 

The program of Dark Empathy is systematically and sensationally to attribute examples of empathic distress to the practice of empathy itself, charge empathy with these misfirings, and, going forward, invalidate and dismiss the practice of empathy. Instead of engaging with the hard work of self-inquiry into one’s own blind spots to overcome the obstacles and resistances to empathy, Dark Empathy takes the easy way out, discards empathy, gives up on it. It is like giving up on nutrition because the cook may put too much salt in the soup or burned the roast.

Dark Empathy properly lists many of empathy’s breakdowns, misfirings, and obstacles (as do practitioners of a rigorous and critical empathy). These include things such as emotional contagion, projection, conformity, messages getting lost in translations in attempting to be empathic. A rigorous and critical empathy is committed to doing the hard work of overcoming these break downs and misfirings in order to relate authentically and in integrity to the other individual. In contrast, Dark Empathy’s commitment seems to be to sensationalizing the failings of empathy, not demonstrating how empathy works (and does not work) in literature, politics, psychology, etc. Or rather the commitment is that empathy does not work (full stop).

If Dark Empathy would have stopped at page 8—empathy is what makes us human (or words to that effect) and elaborated on that position—then it would have made a useful contribution. The author really says it: empathy is essential to our humanity. However, empathy then breaks down into empathic distress. The issue is that human beings are frequently inhumane—not just a few bad apples, but as the Holocaust and Hannah Arendt taught us about the banality of evil, and the famous quote from the Nazi leader Heinrich Himmler, everyone has the potential for real badness, evil, even if few act on it. Therefore, dial back empathy, abstain from empathy? (See Hannah Arendt. (1971). Eichmann in Jerusalem. New York: Viking Press: 105–106; see also Lou Agosta. (2010). Empathy in the Context of Philosophy. London: Palgrave Macmillan: 73; this is the quotation from the Nazi Chief of the SS (Schutzstaffel) Heinrich Himmler and director of many of the genocidal programs against the Jewish people (and others) where he exhorts his men, seeming to demonstrate a kind of mutilated empathic understanding of how difficult it is to kill people and encouraging the executioners not to make any exceptions – and to kill them all. This is the paradigm case for a kind of “fiendish empathy” (as Heinz Kohut, MD, called it), and it might be redescribed as the breakdown of empathy in the presence of moral insanity and lack of integrity.) 

Dark Empathy asserts sensible things about empathy up front, and then sensationalizes the negative and the resulting empathic distress by saying that empathic human beings perpetrate horrid actions. Accurate enough. Human beings are a difficult species. They are an empathic, caring, compassionate, and kind species as well as an aggressive, territorial, and rapacious one. Wouldn’t we want to work on expanding the former and inhibiting the latter? 

That Roman soldiers drove nails through the limbs of the people they were crucifying does not invalidate the art of carpentry. Dark Empathy makes it sound like it does as it seemingly intentionally applies the same argument to empathy. Dark Empathy perpetrates a series of fallacies of numbing grossness by saying the forms of empathy are the motives for the horrid actions. This is not accurate. Aren’t the hidden variables aggression, uninhibited desire, territoriality (this list is not complete)?

The Dark Sides of Empathy succeeds in being provocative, even sensationalistic, identifying ways in which empathy can (and does) breakdown, misfire, and go astray. Yet The Dark Sides of Empathy is argumentatively uncharitable (in Donald Davidson’s sense): it uses the weakest versions of the empathy advocate’s arguments, not the strongest. On background, the analytic philosopher of language Donald Davidson innovated in defining a “a principle of charity”. 

The principle of (argumentative) charity goes beyond honest translation or statement of an argument, as noted, asking the thinker to engage with the strongest version of an argument rather than intentionally weaking it through setting up a strawman or a distorted, ambiguous representation of the argument. (On “argumentative charity see: Donald Davidson. (1973). Radical interpretation. In Inquiries into Truth and Interpretation. Oxford: The Clarendon Press, 2001: 125–139 (the principle of argumentative charity is discussed on 136–137); I am adding the word “argumentative” to distinguish clearly Davidson’s logical meaning from “altruistic charity,” which a form of compassion; see also Jonathan Haber. (2020). Critical Thinking. Cambridge, MA: The MIT Press: 74.)

As noted, one can always make a splash by throwing a rotten tomato, and that is what The Dark Sides of Empathy does. The only concern is that my criticisms will sound like there is no such thing as bad publicity or sound like buying the book is worth it. It is not. I have read it very carefully, cover-to-cover, dear reader, so you do not have to. What a chore! Dark Empathy name drops Hölderlin, Goethe, Flaubert, Fontane, Hawthorne ((p. 172) one page only!), before turning to an in-depth engagement with the execution of the domestic (US) terrorist, Timothy McVeigh, the Oklahoma City bomber, which says as much about the dark side of the author as about any aspect of empathy. (Note: Timothy McVeigh (1968–2001): Executed by Federal authorities on June 11, 2001 for the bombing of the Alfred P Murrah Federal Building in April 1995 in which 168 people, including 19 children, were killed and 680 injured.)

One fundamental fallacy is to confuse empathic distress with empathy itself. That empathy can misfire and fail does not mean one should abstain from empathy. It means to expand one’s empathy one may usefully practice and develop one’s empathic capabilities. With practice and effort, one’s empathic abilities are broadened and deepened. The celebrated Self Psychologist and empathy innovator Heinz Kohut, MD, (who is not mentioned in Breithaupt) gives the example of the Nazis who equipped their dive bombers with sirens, the better to impart empathic distress in their victims, thus demonstrating their (the Nazis’) subtle “empathic” appreciation of their victims’ feelings. One is tempted to say, “The devil may quote scripture.” The devil frequently does, and Nazis and their fellow travelers may try to apply some subset of a description of “empathy.” 

Note that Kohut speaks of “fiendish empathy” and the use of empathy for a “hostile purpose” while emphasizing his (Kohut’s) value neutral definition of empathy as “vicarious introspection” and a method of data gathering about the other person (1981: 529, 580).Nevertheless, the point is well taken that empathy is a powerful phenomenon in all its dimensions and requires careful handling.

The Nazi applies a kind of entry level emotional contagion or affective transmission of feelings, but the process breaks down at the point of empathic responsiveness. Empathic responsiveness requires a core of acknowledgement and recognition of the other person’s humanity. 

Thus, it is arguably plainly evident that the would-be “empathy” of the Nazis or the white supremacists such as Timothy McVeigh[1] misfires and does so completely. The would-be empathy gets itself entangle in a practical contradiction. It is a contradiction to relate humanely to another person being while dehumanizing the person. Empathy doesn’t work that way. Empathic responsiveness simply does not admit of bombing people or disqualifying them as “less than” or other than human when they plainly are human. 

The risk of Dark Empathy to the reader is that the reader may think its author is an expert in empathy and start quoting the distortions, lack of rigor, critical faux pas, and simple inaccuracies as if they shed light on empathy. For example, in a case of shocking inaccuracy, the book sites Stockholm Syndrome as an example of the dark side of empathy (p. 37). The mechanism of Stockholm Syndrome is not empathy, but “identification with the aggressor [key term].” Because the hostages identified with the aggressor (the bank robber and hostage taker) in order to survive a five-day traumatic kidnapping means that people do what they have to do to survive. 

It is not an example of empathy, but of Dark Empathy’s lack of psychological acumen – and of empathy. As noted above, identification with the authority figure is crucial in forming the human moral conscience during childhood; and this same mechanism of identification “goes off the rails,” misfunctions or rather functions in a pathological or at least problematic way, in the case of a kidnapping, in which, in order to survive, the victim actually builds a relationship with the perpetrator – does not pretend to do so, actually builds the relationship. 

Breithaupt’s interpretation depends on overlooking the basic definition of empathy that empathy requires a firm boundary between the self and the other. Remember the pessimistic philosopher Arthur Schopenhauer? His treatment of compassion and selflessness and/or merger, against which Nietzsche’s occasionally raged, are break downs of empathy. Never was it truer that “Good fences make good neighbors” (a fence, not a wall!), and there is a gate in the fence over which is the welcoming word “Empathy!”

A forced choice between more compassion and expanded empathy

In comparison with the long, hard slog through Dark Empathy, Paul Bloom’s Against Empathy is relatively easy to comprehend and situate. The case against empathy is that it is parochial, biased and limited based on preferences for “in group” individuals and associations such as family, neighborhood, and superficial similarities such as ethnic background, race, or local custom. Bloom’s recommendation is to pursue rational compassion. Bloom actually makes it sound like one has to choose between rational compassion and empathy. Given the state of the world, doesn’t the world need both more compassion and expanded empathy? The forced choice between the two must be declined. 

Furthermore, the answer on the part of empathy advocates to the criticism of the “bias and limitation” of parochialism is direct: if empathy is sometimes parochial, the solution is not to abstain from empathy but to expand it. The empathic imperative is precisely: Be inclusive! Welcome the outsiders, the Others. Expanded empathy is what is required to broaden the scope and limits of the community to build harmonious and cooperative relationships that work for everyone. That building such a community is a high bar, takes nothing away from empathy. Given the complexity of the challenge, one would think that deploying various methods to make progress is proper. 

As noted, Bloom’s choice between rational compassion and, as the title says, against empathy seems forced. Given the challenges at hand, don’t we need both empathy and compassion (of all kinds) to deal with this difficult species, human beings? Though I might be mistaken, I am not aware of any advocate of a rigorous and critical empathy who recommends abstaining from compassion. Why should advocates of rational compassion abstain from empathy? 

Given that Against Empathy operates with the distinctions rationality and critical thinking (the latter implicitly), it has much to offer – just not much to offer against empathy. Its discussions of compassion fatigue, self-control, delayed gratification, caring and mirroring, the basis of morality, violence and cruelty, thinking about the consequences of one’s speech and actions, are all relevant to the dynamics between empathy and rational compassion. 

Many of these distinctions such as self-control, delayed gratification, thinking about the consequences of one speech and actions, are features of adult behavior and speaking. Now it is a concerning fact that many adults are going about their business behaving in immature ways like adolescents who do not think about the consequences of their behavior and speaking. This says a lot about the breakdown of civility, education, and politics in our world, and, once again, the antidote is expanded rationality, compassion, and empathy. 

This is a good place to note that empathy has a developmental sequence. The empathy of a two-year-old, who offers his own teddy bear to an upset grownup in tears whose adult suffering the child does not really understand, is on a continuum with, but different than, full adult empathy. Nor should the child’s empathy be dismissed. Children are exquisitely empathic, just not always with complicated adult issues. The adults deploy all the aspects of vicarious affect matching with the Other, appreciating who the other person is as a possibility, taking a walk cognitively in the Other person’s shoes (while remembering to take off one’s own to avoid project), and responding to the Other in a form of words and gestures that indicates to the Other that the listener “got” that with which the Other was struggling. 

The key take-away on adult empathy with children in Christine Olden’s (1953) defining statement is as follows: when with a child, the adult is present to his or own fate as a child of the same age. Note that such a calling forth of the adult’s experience does not necessarily align his or her experience with that of the child in the moment, since the child may be happy and the adult unhappy (and so on), but the implicit experience called forth is the input to the empathic process of comparing and contrasting one’s own experience with that of the child out of which an empathic response can be produced. 

What is characteristic of those against empathy is that they engage with the weakest version of the empathically-relevant phenomena at issue, not the strongest. They engage with the breakdowns and misfirings of empathy such as emotional contagion, projection, conformity, and communications getting lost in translation. All these are real enough occurrence, and the recommendation is to improve on empathy by analyzing what occurred and taking steps to improve the practice in context. Yet the tactic of the anti-empaths is to roll these misfirings up into the definition of empathy, and then invalidate empathy. In contrast with this argumentative lack of charity, the sound practice of empathy “gets it” that empathy can fail; and it is precisely in overcoming these failures, obstacles and resistances that a rigorous and critical empathy comes forth and gets implemented. 

As noted above, the analytic philosopher of language Donald Davidson (1973: 136–137) innovated in defining a “a principle of [argumentative] charity.” One seeks for that in vain in Against Empathy, where the title itself seems to be a provocation. Nor is there anything wrong with that as such – just do not pretend that provocation and rhetoric (in the negative sense) are going to expand one’s empathy. Never was it truer, resistance to empathy makes obstacles to empathy a part of the defining features of empathy in order to dismiss it. 

For example, if one is suffering from compassion fatigue or empathic distress, which is a professional risk of first responders and members of the helping professions such as doctors and therapists, then one recommendation is to “dial down” the compassion and/or empathy. If one uncharitably weakens empathy or compassion by representing them as an “on off” switch, then one is faced with the false choice between these pro-social practices and hard-heartedness. However, if one represents compassion and empathy as being something that one can dial up and down, granted this requires practice and training, then one has the possibility of sampling the other person’s suffering and pain vicariously. One has a vicarious experience – a sample or trace affect of the Other’s experience – and one is able to put one’s toe in the river of the Other’s suffering (so to speak) without being flooded by it. Much remains to be said about this, but, for our present purposes, the point is to decline the false choice between more compassion and expanded empathy. Both are needed. 

A particularly problematic example that Bloom cites is the case in which empathy allegedly incites to violence. The example Bloom gives is the cases of lynchings of black men in the US South who were accused of raping white woman, in which lynchings, Bloom maintains, empathy for the white woman became a motive to the violence. How shall I put it delicately? Simply stated, lynchings were a way of maintaining white supremacy and domination of black people through violence and should never be represented in any other way. Racism is the systematic denial of empathy. 

These false accusations against innocent black men, who were literally grabbed off the street, are fanatical delusions similar to those that Jewish people drank the blood of Christian babies or that extra-terrestrials from Mars invaded New Jersey in 1931 – lies, damn lies, and total nonsense. I am sitting here holding my head in my hands and rocking back-and-forth quasi-catatonically. I am sick at heart. To site this racist accusation of rape as an example of empathy or motivating an empathic reaction is the reduction to absurdity of Bloom’s entire project. He just doesn’t get it. Even argumentative charity has its limits. At the very least, Bloom is tin-eared and unempathic to cite this common racist stereotype of rhetorical violence preceding physical violence, which is a tactic of domination, Jim Crow, white supremacy, and the imposition of injustice by violence. The most charitable thing to do to undo something so off the rails is to apologize and resign. 

On background for the reader’s historical empathy, in 1931 eight black young adults and one juvenile, henceforth known as “The Scottsboro Boys,” were falsely accused of raping two women. After examination by a medical doctor, no evidence of rape was found. They were tried by an all-white male jury for rape and sentenced to death for the rape(s) (except for the juvenile, who was sentenced to life in prison). The NAACP and the Communist Party (regarding the latter, even a broken clock tells the correct time twice a day) provided legal assistance to the young men and stopped the State from executing them; but they had to endure long and unjust years in prison. With this historical vignette of struggle for justice and empathy ringing in our ears, we turn to the next example of empathy under stress. 

Mutilated empathy

Migrant Aesthetics by Glenda Carpio sets up an either/or choice between ending empire (e.g., racism, colonialism, imperialism, and so on) and expanding a rigorous and critical empathy. The book then mutilates empathy by confusing it with projection, emotional contagion, conformity, and other forms of miscommunication. The result is some 285 pages of penetrating analysis in which the reader does not get a single example of the practice of empathy resulting in a successful empathic relatedness in literary fiction (which is the author’s area of expertise and discussion). The attempt by Migrant Aesthetics to force a choice between expanding empathy and ending (or limiting) empire must be refused. Both results – ending (limiting) empire and expanding empathy – are needed. More on that shortly. (See Glenda Carpio. (2023). Migrant Aesthetics: Contemporary Fiction, Global Migration, and the Limits of Empathy by Glenda Carpio (New York: Columbia University Press.)

The good news is that empathy works whether one names it or not, whether one believes in it or not. Contra Carpio’s constant carping (forgive me, I just couldn’t resist), the practice of a rigorous and critical empathy knows that it can be wrong and can break down, misfire or go astray, flat out fail, as projection, emotional contagion, conformity, or communications getting lost in translation. It is precisely in engaging with and overcoming these obstacles and resistances to empathy that empathic relatedness and community are brought forth. Like with most powerful methods, skills, or interventions, practice makes the master. As a successful and popular teacher, Carpio knows the value of empathy, nor is mention of the word itself required. 

The issue is that in 285 pages of penetrating, incisive analysis of migrant aesthetics (the category, not the title), Carpio does not provide a single example of what an effective empathy would look like. The reader is not given a single example of a healthy empathic relatedness that works, so that one could identify it if one happened to encounter it. This bears repeating: in some 285 pages of summary and analysis of the literary fictions of Dinaw Mengestu, Teju Cole, Aleksandar Hemon, Valeria Luiselli, Julie Otsuka, Junot Diaz, and some nonfiction of others, Migrant Aesthetics does not cite a single example of empathy that works right or functions as designed.

Not one. Granted that empathy does not always succeed, the reader of Migrant Aesthetics does not learn what a healthy, rigorous and critical empathy might look like if, rare as it may be (as empathy skeptics assert), if one happened to encounter empathy. None. Not one single example of what empathy looks like when it succeeds in producing empathic relatedness. This must give the reader pause. We take a step back—but not too far back.

Caprio asserts: “…[W]hat has been my central argument in this work: that the history of empire is key in understanding the roots of migration at a scale appropriate to its global dimensions (Carpio: p. 228).” That to be forced from one’s home and become a refugee of the road is definitely a source of pain, suffering, and trauma. Here the connection is direct—cause (routed from one’s home by aggression, starvation, etc.) and effect (pain, suffering, trauma). At the risk of over-simplification, yet a compelling one, white Europeans with cannons and machine guns go to Africa and Asia and exploit the natural resources and enslave or dominate the locals. A small subset of the locals is coopted—analogous to the concentration camp capos, both perpetrators and survivors (until they are not) being chosen from the prisoners—to make the job of domination by the ruling class easier. Even the surviving prisoners then become perpetrators as one starving prisoner “steals” bread or water from another or lies to save his own skin, thereby endangering another. And some of those local migrants journey back to headquarters, whether Boston, London, or New York, and some become the celebrated authors of migrant fiction (the literary distinction not the title).

Empathy is a powerful tool in deescalating conflict and restoring dignity to aggrieved parties and survivors of empire, and has been successfully employed in doing so from the troubles in Ireland to the Truth and Reconciliation session in South Africa (see Donna Hicks on Dignity (2011)). However, if anyone seriously believes that empathy is going to solve the problems created by empire, colonialism, imperialism, and so, then—how shall I put it delicately?—empathy is being “over sold.” This is usually the first step in setting up empathy as a “strawman” to be blamed for not fixing the many challenges facing civilized human beings committed to building a community that works for all persons. 

There are at least two hidden variables behind the problematic causal analysis of empire that would help connect the dots between empire and empathy-based solutions: Human aggression and human hunger (hunger for many things, but here for food). These human beings are an aggressive species—and biologically omnivores. People can be kind and compassionate and empathic, but they also can behave aggressively and violently. Even if committed vegetarians, people also need to eat quite regularly, if not exactly three times a day. 

To say, as Migrant Aesthetics does, that the arrival of the white European conquistador and their horses in the new world in 1492 was a catastrophe for the original inhabitants gets the measure of the event about right. In a way, the displacement of the Cherokee Nation from Georgia to Oklahoma is a kind of migration; but not really. It is a death march with strong aspects of genocide. 

By all means denounce empire, but a more useful approach consistent with such righteous indignation might be to elaborate an analysis of human aggression, territoriality, lack of education, lack of critical thinking, the disturbing tendency of many human beings (“true believers” (Hoffer 1951) fanatically to follow authoritarian figures off a cliff. In that context, empathy is a proven way of deescalating violence and aggression and restoring dignity to the survivors. 

There is a readiness assessment for empathy, and it requires that one be relatively safe and secure in one’s own person. Above all, the readiness requires a willingness to inquire into one’s own blind spots and preconscious biases. Empathy “the hard way” does not take the easy way out – e.g., bell hooks’ “eating the other” – the hard way includes the work of taking the Other’s perspective, giving up being righteous, giving up being aggrieved, asking for what one needs, and so on. 

As it stands, Migrant Aesthetics misunderstands empathy, mutilates it, and then blames empathy because empathy can be misapplied by migrant authors, some of the male members who are both perpetrators and survivors, for calling attention to their plight and that of the devalued Other within us all.

The other hidden variable is that these humans are a hungry species. At the risk of over-simplification, long since incurred, the development of Cyrus McCormick’s combine-wheat-reaper, and the follow-on agribusiness technology, allow some 2% of the population to grow enough food to feed the entire planet; and this in spite of the fact that human choices made under aggression continue to use food as a weapon of starvation. Prior to the Green Revolution, the other 98% of the population had to work twelve to sixteen hours a day to grow enough food to avoid slow death by starvation. As noted, the migrant classics, admittedly shot through with empire, of Willa Cather and Ole Edvart Rolvaag, confront hunger as an ever-present specter, pending a successful harvest. Meanwhile, apparently large dairy herds really do contribute to greenhouse gases. 

The grievance against empathy continues: Migrant Aesthetics  writes (p. 4): “More broadly, the genre of immigrant literature depends on a model of reading founded on empathy—a model that my book takes to task. Literature promotes empathy, we are told, but empathy can easily slip into a projection of readers’ feelings and even into outright condescension.” As a reader, I am holding my head in my hands and rocking back-and-forth quasi-catatonically. Projection is a breakdown of empathy. I am in disbelief at the lack of common sense, lack of critical thinking, and absence of argumentative charity in confusing empathy and projection. Projection is a misfiring and/or going off the rails of empathy. Projection is a “getting lost in translation” of empathy. Now attribute these to empathy and dismiss empathy. Hmmm.

As regards “a model of reading founded on empathy,” please stop right there. Reading the story would not work—would not make any sense—would, strictly speaking, be unintelligible without empathy. Reading and empathy are joined at the hip, so to say. Without empathy, the actions and contingencies, the struggles and high spirits, setbacks and successes, that are represented in the story would be strange sounds and gestures appearing to an anthropologist on Mars or on her first day in an alien culture, prior to marshalling her empathic skills. Never underestimate the power of storytelling, but absent empathy, it does not get traction. Reading is founded on empathy. Reading teaches one to walk in someone else’s shoes. Reading takes one to worlds that don’t exist, like the world of Harry Potter. One can feel what it was like for Rosa Parks to refuse to sit in the back of that segregated bus in 1955. This calls out the convergence of reading and empathy—both open up new worlds, both provide vicarious experiences of the lives of Others, both point to possibilities that had not previously been imagined. In both reading and empathy, we relate to an Other—in the one case in-person, in the other case, in-fiction or the vicarious presentation of historical narrative.

If the reader did not bring the capacity for empathy to the reading of the text, the text itself would not make sense. Reading the simplest narrative about a snowman melting in the spring thaw, much less Tolstoy’s Anna Karenina’s anguish at being patriarchally denied access to her son, would be unintelligible. Without the vicarious experience of empathic receptivity, the reading of the most dramatic fiction will be indistinguishable from reading the railroad schedule when the rail workers were on strike. Meaningless. Unintelligible. The water streaming from the abandoned child’s face would not be tears; the clenched fist would not be anger but an excess of adrenaline; the trembling would not be fear but Parkinson’s disorder. The migrant bones in the desert over which no one prayed would be calcified carbon, not an anguished cry for help and human response. 

Without empathy, one would perhaps be able to provide an accurate description, whether as fact or fiction is irrelevant here, of the Other’s behavior from a third person perspective, but the behavior would lack vitality, energy, strength, aliveness, and relatedness to the things that matter to human beings. One would truly be like the philosopher Descartes looking out the window at people on the street below, wondering if the entities that appear to be people are really instead robot-like automata. Descartes was practicing an exercise in radical doubt, whereas the reader that lacked the capacity for empathy would be practicing an exercise in radical draining of meaning from the text in every sense from pragmatics to semantics—encountering empty words describing empty behavior, as noted, like reading a train schedule during the railway strike, instead of reading an engaging narrative such as Anna’s emotional, moral, cognitive. spiritual struggles to attain self-knowledge and personal fulfillment. 

However, Migrant Aesthetic responds: You have now got the point. Drive out empathy to let justice and a small set of related responses come forth. It doesn’t work. Migrant Aesthetics “forecloses” (rejects) empathy, then immediately lets empathy back in. Empathy is indispensable, and it cannot be kept out.

Carpio (p. 8): “[…] [T]he writers I examine reject empathy as the main mode of rationality, opting instead for what Hannah Arendt called “representative thinking” that is, they urge reader to think, as themselves, from the position of another person and thus to call into question their own preconceptions and actions” [italics added]. Thus, Migrant Aesthetics rejects empathy while calling out “the position of another person,” which is precisely the folk definition of empathy.

Arendt’s reference here is of course to a single line in Immanuel Kant’s Third Critique (1791/93: AA 158) about “enlarged thinking” [erweiterten…Denkungart] that is, to think from the perspective of the Other. Sounds like the folk definition of empathy to me. This cipher of “enlarged thinking”, which remains unintegrated in Kant, became the inspiration for Arendt’s incomplete third volume of the life of the mind on political judgment. Once again, it is the folk definition of empathy.

The point is that Migrant aesthetics (the book, not the distinction) politicizes aesthetics with anti-fascist, anti-imperialist, anti-empire-ist commitments, rhetoric (in the classical sense), and expressions, without necessarily making practical recommendations for political action. Migrant Aesthetics expels empathy from the garden of artistic achievement, because empathy does not provide a stable basis for political action. 

Never underestimate the relevance of Immanuel Kant, yet if one wants measurable results from political action, apply Saul Alinsky’s Rules for Radicals (1971) or analysis based on Eric Hoffer’s The True Believer (1951), not Kant’s Third Critique. Hoffer calls out the mutilated logic of totalitarian thinking; and Alinsky knew quite a lot about building community, and though he did not use the word “empathy,” empathy lives in building community. (See also Tristam Adams. (2016). The Psychopath Factory: How Capitalism Organises Empathy, London: Repeater Books, so the capitalist takes a walk in the Other’s shoes in order to sell him another pair; is nice to the workers in order to improve productivity; it seems to work well enough – see also the Chapter in Lou Agosta, The Lazy Person’s Guide to Empathy (with illustrations by Alex Zonis) on “Empathy: Capitalist tool.”)

 In short, the rumor of empathy remains a rumor in the cases of Gad Saad’s Suicidal Empathy, Breithaupt’s Dark Empathy, Bloom’s Against Empathy or Carpio’s Migrant Aesthetics; the rumor is not confirmed; and empathy does not live in this work. It is where empathy goes to become projection, emotional contagion, and fake empathy. It is where empathy goes to become mutilated empathy like mutilated fragments of human bones in the desert. Don’t go there.

In summary, it is not a choice between expanding empathy and ending/reducing empire, and an engagement with both is needed. Survivors ask for empathy. When survivors are asked, “What do you want—what would make it better? What would soothe the trauma?” then rarely do they say punish the perpetrator (though occasionally they do). Mostly they ask for acknowledgement, to be heard and believed, to hear the truth about what happened, for apology, accountability, restitution, rehabilitation, prevention of further wrong (see Judith L. Herman, MD. (2023). Truth and Repair: How Trauma Survivors Envision Justice. New York: Basic Books). Rarely do survivors make forgiveness a goal if that would require further interaction with the perpetrator (though self-forgiveness should not be dismissed). It bears repeating: though both are needed, survivors do not ask for an end to empire, but for empathy.

References

Tristam Adams. (2016). The Psychopath Factory: How Capitalism Organises Empathy, London: Repeater Books

Lou Agosta. (2010). Empathy in the Context of Philosophy. London: PalgraveMacmillan.

Lou Agosta. (2018/2024). Empathy Lessons, 2nd Edition. Chicago: Two Pears Press.

Lou Agosta. (2025). Chapter 3: Empathy and its discontents, in Radical Empathy in the Context of Literature. Palgrave Macmillan Press. Click here to download

Lou Agosta. (2025). Radical Empathy in the Context of Literature. Palgrave Macmillan Press. Click here for Lou Agosta’s Amazon page.

Saul Alinsky. (1971). Rules for Radicals. New York: Vintage, 1989

Hannah Arendt. (1971). Eichmann in Jerusalem. New York: Viking Press: see especially pp. 105–106.

C. Daniel Batson. (2009), These things called empathy Eight related but Distinct Phenomena. In The Social Neuroscience of Empathy, eds. Jean Decety and William Ickes. Cambridge, MA: The MIT Press, 2009: 3–16.

Paul Bloom. (2016). Against Empathy. New York: Ecco (Harper Collins).

Fritz Breithaupt. (2017). The Dark Sides of Empathy, Andrew Hamilton (tr.). Ithaca, NYY: Cornell UP.

Glenda Carpio. (2023). Migrant Aesthetics: Contemporary Fiction, Global Migration, and the Limits of Empathy. New York: Columbia UP.

Simon Baron-Cohen. (2014). Zero degrees of empathy. RSA [Renaissance Society of America] Video Presentation: https://youtu.be/Aq_nCTGSfWE [checked on 2023-02-26]; 

Donald Davidson. (1973). Radical interpretation. In Inquiries into Truth and Interpretation. Oxford: The Clarendon Press, 2001: 125–139

Jean Decety and William Ickes. (2009). The Social Neuroscience of Empathy. Cambridge, MA: The MIT Press.

Jonathan Haber. (2020). Critical Thinking. Cambridge, MA: The MIT Press: 74.

Judith L. Herman, MD. (2023). Truth and Repair: How Trauma Survivors Envision Justice. New York: Basic Books

Donna Hicks. (2011). Dignity. New Haven: Yale UP.

Eric Hoffer. (1951). The True Believer. New York: Random.

Immanuel Kant. (1791/93). Critique of the Power of Judgment, trans. Paul Guyer and Eric Matthews. Cambridge: Cambridge UP, 2013: AA 158.

Heinz Kohut. (1981). “On Empathy,” The Search for the Self: Volume 4: Selected Writings of Heinz Kohut 1978-1981, London: Karnac Books, 2011: 525–535; see 529, 580 on empathy as vicarious introspection.

Susan Lanzoni. (2018). Empathy: A History. New Haven: Yale University Press; Micah Zenko. (2015). Red Team: How to Succeed by Thinking Like the Enemy. New York: Basic Books.

The Ludlow Massacre: https://en.wikipedia.org/wiki/Ludlow_Massacre

Christine Olden. (1953). On adult empathy with children. Psychoanalytic Study of the Child, Vol 8 [annual]: 111–126.

Namwali Serpall. (2019). The banality of empathy. The New York Reviewhttps://www.nybooks.com/online/2019/03/02/the-banality-of-empathy/?lp_txn_id=1496946 [checked on 10/20/2023].

Tunku Varadarajan. (July 10, 2026): Gad Saad on Suicidal Empathy and Western Decline: https://www.wsj.com/opinion/gad-saad-on-suicidal-empathy-and-western-decline-cdae269f?st=6zthGs&reflink=desktopwebshare_permalink

Frans de Waal, Oct 3, 2009, Our kinder, gentler ancestors: https://www.wsj.com/articles/SB10001424052748704471504574449012560741086?st=jhYLwQ&reflink=desktopwebshare_permalink

Frans de Waal. (2009). The Age of Empathy: Nature’s Lessons for a Kinder Society. New York: Harmony Books (Random House).

Tara Wells. (2017). Compassion is better than empathy, Psychology Today:  https://www.psychologytoday.com/us/blog/the-clarity/201703/compassion-is-better-empathy?msockid=38a4e0db840c639d1086f7d48545627f

Micah Zenko. (2015). Red Team: How to Succeed by Thinking Like the Enemy. New York: Basic Books.

Note: No generative AI or AI of any kind was used in the preparation and execution of this blog post or its publication or recorded version.

© Lou Agosta, PhD and the Chicago Empathy Project


[1] Daniel Paul Schreber (1842 – 1911) is the most famous schizophrenic of the late 19th and early 20th Century. He was the equivalent of a federal judge before his illness and in a successful attempt to convince the authorities of his recovery and to release him he wrote Memoirs of a Nervous Illness New York, trans. Ida Macalpine and Richard A. Hunter: New York Review of Books Publications, 2000.  Sigmund Freud, Carl Gustave Jug, and Karl Jaspers all engaged with Schreber’s work in their own respective ways. Also relevant are Louis Sass (1994). The Paradoxes of Delusion: Wittgenstein, Schreber, and the Schizophrenic Mind. Ithaca, NY: Cornell University Press and Eric Santner. (1996). My Own Private Germany: Daniel Paul Schreber’s Secret History of Modernity. Princeton, NJ: Princeton University Press.


[1] 1968–2001: Executed by Federal authorities on June 11, 2001 for the bombing of the Alfred P Murrah Federal Building in April 1995 in which 168 people, including 19 children, were killed and 680 injured. 

(c) Lou Agosta, PhD and the Chicago Empathy Project

Automating empathy – issues and answers

I saw an advertisement today: “Empathy can’t be automated” 

Made me think: What is the evidence pro and con?

The obvious question is “Well, can you?”

The debate is joined. This turns out to be a trick question. The intuition on my part is that one cannot automate empathy, but perhaps one can simulate it, and then the simulation turns out to be something quite like the “automating empathy” of the title.

Defining our terms

However, before further debate, we need to define our terms. “Receiving empathy” is defined in rough-and-ready terms as one person (the speaker expressing/sharing something) “feeling heard” by the other person (the listener). “Feeling heard,” in turn, means the speaker believes he or she has been “understood,” “gotten for who the sharer is as a possibility.” The celebrity psychotherapist Carl Rogers said things about empathy such as getting inside the frame of reference of the other person and experiencing (not just intellectualizing) the other’s point of view: “…to see his [her] private world through his eyes” (Rogers 1961: 34). 

If one wants to get a tad more technical about defining empathy, then consider Heinz Kohut’s approach that empathy is “vicarious introspection,” i.e., one knows what the other individual is experiencing, feeling, etc. because one has a vicarious experience of the other’s experience (Kohut 1959). I listen to you and get “the movie of your life.” Less technically, Kohut famously quotes one of his psychoanalytic patients (he was a medical doctor) as saying that being given a good [empathic] listening was like sinking into a warm bath (Kohut 1971; note I will update this post as soon as I can find the exact page). Presumably that meant it was relaxing, de-stressing, emotionally calming. 

“Simulation” is producing a functionally similar result using a different means or method. For example, in the history of science, Lord Kelvin, one of the innovators of thermo-dynamics simulated the action of the ocean tides using a mechanism of ropes and pulleys [Kenneth Craik 1943: 51 (“Kelvin’s tide-predictor”)]. Thus, one does not have a social relationship with a bot, one has a “para-social relationship.” According to Sam Altman, some 1% of ChatGPT users had a “deep attachment” to the app – a kind of “rapport” – sounds like an aspect of “empathy” to me. Maybe not a therapist, but how about a “life coach”? (https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html)

One misunderstanding needs to be cleared up. Entry level empathy is often presented as reflecting back on the part of the would-be empathic listener what the potential recipient of empathy expresses in words (and sometimes also in behavior). Though the value of being able to reflect the words the other person expresses is great, this is a caricature of empathy. For example, that the client comes in and says “I am angry at the boss” and the listener responds “You feel angry.” Pause for cynical laugh. 

Now one should never underestimate the value of actually comprehending the words spoken by the speaker. Reflecting or mirroring back what is said, more-or-less literally, is a useful exercise in short-circuiting the internal chatter that prevents a listener from really hearing the words that the other person puts into the interpersonal space of conversation. 

The exercise consists in engaging and overcoming the challenge: “I can’t hear you because my opinions of what you are saying are louder than what you are saying; and my opinions drown out your words!” So the empathic commitment is to quiet and quiesce the listener’s internal chatter and be with the other person in a space of nonjudgment, acceptance, and tolerance. In a certain sense, the empathy automaton (“bot”) has an advantage because, while the bot may have a software bug or generate an inappropriate response, it does not have an “internal chatter.”

Entry level empathy automation: repeating, mirroring, reflecting

So far, there is nothing here that cannot be automated

On background, this entry level of empathy was automated – reflect back what was said in at least in a rough-and-ready way – in 1966 by Joseph Weizenbaum’s MIT prototype of a natural language processor, a very primitive “chat-bot,” ELIZA. This was an attempt at natural language processing at a high level and was not restricted to science, therapy, life coaching, business, education, or any random area of conversation. The approach of ELIZA was to reflect, mirror back, repeat the statements made to it (the computer app) by the human participant in the conversation (which used a key board to type the exchange). 

Here’s the surprising, unpredicted result: The example of the software ELIZA, which mirrors back what the person says to it, was experienced by users to be comforting and even “therapeutic,” granted in a hard-to-define sense. As far as I know, no attempts at a sustained therapeutic or empathic relationship were ever undertaken, so the data is anecdotal, yet compelling. 

Could it be that we persons are designed to attribute “mindedness” – that the other person (or, in this case, participant software) has a human-like mind – based on certain behavioral clues such as responding to the speaker with words and meanings used by the speaker or that support the speaker or even disagree with the speaker in a way that takes the input and provides meaningful feedback? This gets one a caricature of the role of therapist of the school of Carl Rogers (whose many innovative contributions are not to be dismissed), in which the listener mainly reflects back the words of the client and/or asks non-directive questions such as “How do you feel about that?” or “Will you please say more about that?” 

In contrast, we find there is more to empathy than mere mirroring and reflection of words. For example, Heinz Kohut (1971, 1977), an empathy innovator, gives the example of meeting a new prospective client who begins the conversation with a long list of the client’s own failings, short comings, and weaknesses, dumping on himself and building a case that he is really a jerk (or words to that effect). The guy is really going full throttle in dumping on himself. The person then pauses and asks, “What do you think of that?” Based on his empathic listening and the feeling that Kohut got in being with the person, he replies “I think you are feeling very lonely.” The man bursts into tears – finally someone has heard him! Now this is just one vignette from a long and complicated process, in which there were many moments of empathic convergence and divergence. The point is this exchange was not a predictable result, nor likely a result to have been produced by mere mirroring; nor is this vignette dismissible by saying that Kohut was merely a master practitioner (which he was), who could not tell what he was doing but just did it. Kohut wrote several books to document his practice, so he tells a lot about what he was doing and how to do it. 

In a prescient reflection, which anticipates the current debate by nearly half a century, Kohut wrote: 

“…[M]an [people] can no more survive psychologically in a psychological milieu that does not respond empathically to him, than he can survive physically in an atmosphere that contains no oxygen. Lack of emotional responsiveness, silence, the pretense of being an inhuman computer-like machine which gathers data and emits interpretations, do not more supply the psychological milieu for the most undistorted delineation of the normal and abnormal features of a person’s psychological makeup than do an oxygen-free environment…” (Kohut 1977: 253)

Empathy is oxygen for the soul. What Kohut could not appreciate – and which computer science could not even imagine in 1977 – is that large language models would be able to simulate affective responsiveness, chattiness, agreeableness, even humor, that would put to shame the relatively unemotional unresponsiveness of the classic approach to psychoanalysis, in which the analyst is an emotionally neutral (and hence “cold”) screen onto which the client project his issues. It should be noted this classic unresponsiveness is a caricature and stereotype to which few real world psychoanalysts rigidly adhere, rather like the cynical anecdote of the analyst who removes the tissue from his consulting room to prevent indulgent weeping instead of talking.

Granted, one should not assume that a therapeutic bot would (or would not) work as well as a human therapist or empathy consultant; but, for the sake of argument, let us suppose that it does work as well (and work as badly?), either in certain circumstances or new, improved future releases, which are to be anticipated with highly probability. 

Fast forward to today’s large language models (LLMs)

Therefore, fast forward these sixty years from Joseph Weizenbaum’s prototype (MIT 1965) to today’s large language models that beat human beings at playing Jeopardy – an elaborate word game requiring natural language – and what then becomes possible? One of the challenges of talk therapy (or empathy consulting, etc.) is that it is powerful and demonstrably effective, but not scalable. It does not scale up to meet the market demands of thousands of people who are struggling with mental illness or those who, while not satisfying criteria for mental illness, would still benefit from a conversation for possibility. 

A human therapist (or empathy consultant) has eight hours in a standard workday and if the therapist meets with emotionally upset people during all those hours, then the therapist is at risk of upset, too, confronting compassion fatigue, burn out, or empathic distress in somewhere between two weeks and two years. Hence, the popularity of fifteen-minute medication management session on the part of psychiatrists (MDs), the current dominant practice design, an approach presenting challenges of its own. Medications are powerful and can address disordered mood, anxiety, and pathological thinking, yet often the underlying (individual, social, community, nonbiological) issues remain unaddressed, due to finances and schedule, and so remain unengaged and unresolved. 

Hence, the current market of long wait times, high costs, high frustration, challenges to find a good fit between therapist and client, all resulting in suffering humanity – above all suffering humanity. (Note also that, while this article often talks about “therapy,” many of the same things can be said about “life coaching,” “consulting,” “counseling,” and so on; and these latter will not be mechanically repeated, but are implicated.

As regards the market, the problematic scalability of one-on-one talk therapy and the lengthy time needed for professional training and the acquisition of a critical mass of experience, results in a market shortage of competent therapists and related empathy consultants. For the prospective patient (i.e., customer) the question often comes down to:  “how desperate are you?” as a client struggling with emotional, spiritual, behavioral health issues. The cynical (and not funny) response is “Pretty near complete panic!” If one is desperate enough – out of work, relationships in breakdown, attracted to unhealthy solutions such as alcohol – then a “good enough bot” just might be something worth trying. Note that all the usual disclaimers apply here – it would be interesting to consider a double-blind test between real human therapists and therapy bots. Unfortunately, the one really un-overcome-able advantage of a human therapist – the ability to be in-person in the same physical space – cannot be double-blinded (at least at the current state of the art) in a test. Having raised the possibility, I have deep reservations about the personal risks of such an approach. That there is a market for such services is different than having such an automated approach imposed on consumers by insurance corporations to expand would-be monopoly profits.  

Another possible advantage of automation (albeit with a cynical edge): People who are socially awkward might prefer to get started with a virtual therapy bot. One clever startup has called their prototype platform a “Woebot”. Get it? Not a “robot,” but a “Woebot.” (Note – the Woebot uses a database of best practices, not a large language model.) 

Now these socially struggling individuals might be a tad naïve as such an approach would prevent them from engaging with the very issue that is troubling them – interacting with people. On the other hand, one might argue it would be like “exposure therapy,” for example, for the person who has a snake phobia and is presented with a photo or a rubber snake as the first step of therapy. Likewise, in the case of an empathic relationship, one would have to “graduate” to an authentic, non-simulated human presence – the real snake!

What is one trying to automate?

If one is going to automate empathy using a therapy-bot, then presumably one should be able to say what it is that one is trying to automate – that is, simulate. There are four aspects of empathy that require simulation – for the client, (1) the experience (“belief”) that one has been heard – that the meaning of the message has been received and, so to speak, not gotten lost in translation; (2) the communication of affect and emotion – that the listener knows what the speaker is feeling and experiencing because the listener feels it too; (3) who is the other person as a possibility in the context of the standards to which the individual conforms in community; (4) putting oneself in the place of the other person’s perspective (“point of view” (POV)). 

Most of these things – taking the other’s point of view, vicarious experience of the other’s experience, engaging with possibilities of relatedness, commitment to clear communication – come naturally to most people, but require practice. Humans seem to be designed spontaneously to assume multiple perspectives – one assumes other people have minds (beliefs, feelings, wants, impulses) like oneself, but then we get caught up in “surviving the day” on “automatic pilot,” and forget the individual is part of the community, throwing away the assumptions and preferring the egocentric one – it’s all about me! It takes commitment to empathy and practice to overcome such limitations. A person experiences a rush of emotions, but then forget it could be coming from the other person and succumb to emotional contagion. Who the other person is as a possibility is not much appreciated in empathy circles, but it an essential part of the process of getting from stuckness to flourishing and requires empathy at every step. 

There is nothing described here, once again, that cannot in theory be automated. Indeed human beings struggle with all these aspects of being empathic, and the requirements of automation are non-trivial, but can be improved by trial and error. The over-simplifications required to automate a process end up feeding back and giving the empathy practitioner insight into the empathic process as implemented in the human psychobiological complex, the complete human being. 

There is nothing wrong – but there is something missing

Ultimately what is missing from automating empathy is the human body – the chatbot is unable to BE in the space with you in a way that a human being can be with you. The empathy is in the interface. And the empathy for the human being is often the face. The human face is an emotional “hot spot.” The roughly thirty muscles in the human face, some of which are beyond voluntary control, can combine in some 7000 different ways to express an astonishingly wide range of emotions starting with anger, fear, high spirits (happiness), sadness and extending to truly subtle nuances of envy, jealousy, righteous indignation, contempt, curiosity, and so on. The result is facial recognition software of which “emotional recognition” is the next step as implemented by such companies as Affectiva (the corporation) (see Agosta 2015 in references). The software that recognizes the emotions and affects of the speaker based on a calculus of facial expressions (and the underlying muscles) as documented by Paul Ekman (2003). Now combine such an interface with an underling automation of empathy by a not-yet-developed system, and the state-of-the-art advances.

The skeptic may say, but what if the therapist is a psychoanalyst and you are using the couch so that the listener is listening out of sight, hidden behind the client, who is lying comfortably looking at the Jackson Pollack drip painting on the wall in front of him (or her) or at the ceiling? Well, even then, one hears the therapist clear her (or his) throat or one hears the analyst’s stomach gurgle. So the value added of the in-person therapy is gurgling stomachs, farts, and hiccups? Of course, this is the reduction to absurdity of the process (and a joke). Taking a necessary step back, the suspicion is one has missed the point. The point being? The bodily presence of the other person (including but not limited to the face) opens up, triggers, activates, possibilities of relatedness, possibilities of fantasies of love and hate, possibilities of emotional contagion, possibilities of further physical contact including sex, aggression, gymnastics, breaking bread, inhabiting the same space (this list is incomplete) that no virtual connection can as a matter of principle and possibility fulfill at all. This (I assert) is a key differentiator. 

The emotional bond between the client and therapist, counselor, or consultant becomes the path to recovery. But why cannot that bond be with a bot? Well, without taking anything back anything said so far in this article, the bond can be a “bot bond,” if that would work well enough for you. Still, arguably, there is nothing wrong, but there is still something missing. Like in the major motion picture Her ((2013) Spike Jonze with a young Joaquin Phoenix), in which the lonely, socially awkward but very nice guy has a relationship with an online bot of a “girlfriend” – and then gets invited out on a double date. It is like the date – the other “person” (and the quotes are required here!) – is on speaker phone. So, if you are okay with that, then the sky, or at least cyber space, is the limit. There is another shoe to drop. It then turns out that the relationship is not exclusive as the software is managing thousands of simultaneous threads of conversations and relationships simultaneously. One essential aspect of empathy is that the one person is fully present with the other person. Even if the empathy consultant has other clients and other relationships, the listener’s commitment at the time and place of the encounter is to be fully present with the other person. For at least this session, I am yours and yours alone. Now that is a differentiator, and even in our multitasking, attention deficit world, I assert such serial exclusiveness (different than but analogous to serial monogamy) is critical path to get value from the empathy, whether authentic or simulated.

Advantage: Rapport

This matter of “exclusivity” suggests that the rapport between the speaker and listener, between the receptivity for empathy and its delivery, is undivided, unshared outside of the empathic pair, complete, whole. The parent has several children, but when she or he is interacting with one of them, that one gets the parent’s undivided attention. The parent is fully present with the child without any distractions. That such a thing is hard to do in the real world, show what a tough job parenting is. 

If this analysis of exclusivity is accurate, then that would be a further differentiator between real world human empathy and automated empathy. I may be mistaken, but notwithstanding some people who can manage (“juggle”) multiple simultaneous intimate relationships, the issue of exclusivity of empathy is one reason why most such relationships either fail outright or stabilize as multiple serial “hook-ups” (sexual encounters) without the intimacy aspects of empathy.  

On background, this business of the “rapport” invites further attention. “Rapport” is different from empathy, and it would be hard to say which is the high-level category here, but the overlap is significant. “The rapport” first got noticed in the early days when the practice of hypnosis was innovated as an intervention for hysterical symptoms and other hard-to-define syndromes that would today be grouped under “personality disorders” as opposed to major mental illness. The name Anton Mesmer (1734 – 1815) – as in “mesmerism” – is associated with the initial development of “magnetic banquets,” as in “animal magnetism,” the attraction and attachment between people, including but not exclusively sexual attachment. Mesmer had to leave town (Vienna) in a hurry when he was accused of ethical improprieties in the practice of the magnetic banquets. 

The rapport of the hypnotic state is different than “being in love,” yet has overlapping aspects – being held in thrall of the other in a “cooperative,” agreeable, even submissive way. (It should be noted that Mesmer started up his practice again in Paris (a fascinating misadventure recounted in Henri Ellenberger The Discovery of the Unconscious (1971)). Today hypnosis is regarded as a valid, if limited, intervention in medicine and dentistry especially for pain reduction, giving up smoking, and overcoming similar unhealthy bad habits. One could still take a course in Hypnosis from Erika (not Eric!) Fromm in Hypnotism in the 1970s at the University of Chicago (Brown and Fromm 1986). (Full disclosure: I audited her (Fromm’s) dream interpretation course (and did all the assignments!), but not the hypnosis one.) 

This business of love puts the human body on the critical path once again. Of course, no professional – whether MD, psychologist, therapist, counsel, empathy consultant, and so on – would ethically and in most cases even legally perpetrate the boundary violation of a sexual encounter. Indeed one can shake hands with any client – but hugs are already a boundary issue, if not violation. The power differential between the two roles – provider and client – is such that the client is “one down” in terms of power and cannot give consent. 

However, firmly differentiating between thought and action, between fantasy and behavior, what if the mere possibility of a sexual encounter were required to call forth, enable, activate, the underlying emotions that get input to create the interpersonal attachment (the rapport) that occur with empathy? (This is a question.) Then any approach which lacked a human body would not get off the ground. Advantage: human empathy. 

Once again, skepticism is appropriate. Is one saying the possibility of a boundary violation is an advantage? Of course not. One is saying that the risk of a boundary violation is a part of having a human body, and that such a risk is on the critical path to calling forth the communication of emotions (many of which may be imaginary) need for full-blown, adult empathic encounter. Note also this is consistent with many easy examples of entry level empathy where empathy is not really challenged. If someone raises their voice and uses devaluing language, one’s empathy is not greatly tested in concluding that the person is angry. Virtual insensitivity will suffice. 

In the context of actual emotional distress, the matter is further complicated. Regarding bodily, physical presence, the kind of empty depression, meaninglessness, and lack of aliveness and vitality characteristic of pathological narcissism responds most powerfully and directly to the “personal touch” of another human being who is present in the same physical space. Kohut suggests that the child’s bodily display is responded to by gleam in the parent’s eye, which says wordlessly (“I am proud of you, my boy [or girl]!”). Child and parent are not having an online session here, and, I must insist, any useful and appropriate tele-sessions are predicated on and presupposed a robust relatedness based on being, living, and playing together on the ground in shared physical space. One occasionally encounters traumatic events that impact the client’s sense of cohesive self, if the parent recoils from the child’s body (or cannot tolerate lending the parent’s own body to the child for the child’s narcissistic enjoyment). The risk of the self’s fragmentation occurs (Kohut 1971: 117). So where’s the empathy? The need for the parent’s echoing, approving, and confirming is on the critical path to the recovery of the self. The empathy lives in the conversation for possibility with the other person in the same space of acceptance and tolerance in which we both participate in being together. 

Advantage: Embodiment

Another area where humans still have an advantage (though one might argue it is also a disadvantage) is in having a body. Embodiment. You know, that complex organism that enables us to shake hands, requires regular meals, and so on. If further evidence were needed, this time explicitly from the realm of science fiction, the bots actually have a body, indistinguishable from that of standard human beings, in Philip K. Dick’s celebrated “Do Androids Dream of Electric Sheep” (1968), which is the basis for the major motion picture Blade Runner. Regardless of whether the “droids” have empathy or not, they definitely have a body in this sci-fi scenario – and that makes all the difference. That raises the stakes on the Voight-Kampff Empathy Test considerably (the latter rather like a lie detector, actually measuring physiological arousal, not truth or empathy). 

And while the production of realistic mechanic-biological robots is an ongoing grand challenge, we have left the narrow realm of computing and into biochemistry and binding bone and tissue to metals and plastics and translating biochemical signals into electrical ones. We are now inside such science fiction films as Blade Runner or Ex Machina. For purposes of this article, we are declaring as “out of scope” why we will soon be able to produce autonomous weapon warriors that shoot guns, but not autonomous automatic empathy applications. (Hint: the former are entropy engines, designed to produce chaos and disorder; whereas empathy requires harmony and order; it is easier to create disorder than to build; and automating empathy is working against a strong entropy gradient as are all humanizing activities.) Along with the movie Ex Machina, this deserves a separate blog post.

The genie is out of the bottle

Leaving all-important early childhood development aside, bringing large language models to empathic relatedness is a game changer. The question is not whether the generative AI can be empathic, but the extent to which the designers want it to function in that way and the extent to which prospective clients decide to engage (both open questions at this date (Q4 2025)).

“The day ChatGPT went cold” is the headline in this case. The reader encounters the protest from some Open AI customers about the new release of Chatbot 5.0. This event was reportedly greeted by a significant number of customers with the complaint that “Open AI broke it!” 

The New York Times article (https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html) tells of a musician who found comfort (not exactly “empathy,” but perhaps close enough) in talking with ChatGPT about childhood trauma, and, as designed, the bot would keep the conversation going, enabling the individual to work through his issues (or, at least, such is the report, which, however, I find credible). Then the new release (5.0) was issued and it went “cold.” The response of the software lacked the previous set of features often associated with empathy such as rapport, warmth, responsiveness, validation, disagreeing in an agreeable way, humor, and so on. Instead the response was emotionally cold: “Here is the issue – here is the recommendation ___. Conversation over.” In particular, customers who were physically challenged as regards their mobility, ability to type (and were using a voice interface), cognitive issues, as well as standard customers who had established a relationship with the software and the interface, complained that the “rapport” was missing. 

Human beings often know that they are being deceived, but they selectively embrace the deception. That is the basis of theatre and cinema and even many less formal interpersonal “performances” in social media. In the media, the entire performance is imaginary, even if it represents historical events from the past, but the viewer and listener welcome it, not just for entertainment (though that, too) but because it is enlivening, activating, educational, or inspiring. Same idea with your therapy-bot. The client enters the therapy theatre. You know it is fake the way the Battle of Borodino in Tolstoy’s War and Peace is a fictional representation of a real battle. Yet for those able to deal with the compartmentalization, perhaps the result is good enough. This assumes that the therapeutic action of the bot is “on target,” “effective,” “engaging,” which, it should be noted, is a big assumption, especially given that even in the real world it is hard to produce a good therapeutic result.

This matter of faking empathy opens up a humorous moment (though also a serious one – see below). Here the definition of “fake” is “fake” the way a veggie burger is a substitute for an actual hamburger.  That may actually be an advantage for some people, though, obviously, in a profoundly different way in comparing how a hamburger relates to empathy as processed by a human being. The veggie burger influences the lower gastrointestinal tract and the empathy (whether automated or not) influences one’s psyche (the Greek word for “soul”). Not a vegetarian myself, I definitely eat a lot less meat than ten years ago, and, with apologies to the cattle industry (but not to the cattle), applaud the trend. The interesting thing is that by branding the products “veggie burgers” or “turkey Burgers,” the strong inference and implication is that the hamburger still sets the standard regarding the experience and taste that the consumer is trying to capture. Likewise with empathy.

In most cases, the automation of empathy relies on the person’s desire and need for empathy.  Empathy is like oxygen for the soul – without it, people suffocate emotionally. Unfortunately, the world is not generous with its empathy, and most people do not get enough of it. Therefore, people are willing systematically, perhaps as a design limitation of the human psyche, to support a blind spot about the source of their empathy. Some will choose the Stephen Stills song: “If you can’t be with the one you love; love the one you’re with!” (1970), which, in this case, will be the bot mandated by the insurance company or the human resources department of the corporation. Deciding not to think about what is in fact the case, namely, this amalgamation of silicon hardware and software has no human body, is not morally responsible, and lacks authentic empathy, the person nonetheless attributes empathy to it because it just feels right; and yet, unless, the bot goes haywire and insults the person, that is often good enough to call forth the experience of having been “gotten,” of “having been heard,” even if there is no one listening.

For all of its power and limitations, psychoanalysis is right about at least one thing: transference is pervasive on the part of human beings. Nor is it restricted merely to other human beings. The chatbot becomes a new transitional object (to use D.W. Winnicott’s term (1953)). To quote Elvis, “Let me be – your teddy bear.” This is “transference,” an imaginary state in which the client imaginatively project, attributes, and/or assigns a belief, feeling, or role to the therapist, which the therapist really does not have. However, the ins-and-outs of transference are not for the faint of heart. What if the therapist really does behave in a harsh manner, thereby inviting the project on the part of the client of unresolved issues around a hard, bullying father figure? The treatment consists precisely in creating an empathic space of acceptance, to “take a beat,” “take a step back,” and talk about it. Of what does this remind you, dear client?” Is this starting to look and sound familiar? 

The suggestion is that such features, including transference, can be simulated and iteratively improved in software. However, the risk is that in “simulating” some of these features – and the comparison is crude enough – it is rather like putting on blackface and pretending to be African-American. Don’t laugh or be righteously indignant. Things get “minstrel-ly” – and not in a positive way. There are significant social psychology experiments in which people have “gone undercover,” pretending to be black – in order the better to empathize with the struggles of black people. The result was fake empathy. (See A. Gaines (2017) Black for a Day: White Fantasies of Race and Empathy and L. Agosta (2025) “Empathy and its discontents.”) In the case of automated empathy software, no one is pretending to deliver human empathy (though, concerningly, sometimes it seems that they are!) and the program may usefully deliver the disclaimer that the empathy is simulated, multi-threaded, not exclusive, and not the direct product of biologically based experience of a human organism. To paraphrase a disclosure from the bot in Her, “I am currently talking to 3231 people and am in love 231 of them.” 

Ethical limitations of “fake it till you make it”

While one can map these empathic functions one-to-one between human beings in relationship (including therapeutic ones), there is one aspect of the relationship that encompasses all the others and does not apply to the bot. That is the ethical aspect of the relationship. When a person goes to a professional for consultation – indeed whether about the individual’s mental health or the integrity of the individual’s financial portfolio or business enterprise – the relationship is a fiduciary one. (Key term: “fiduciary” = “trust”.) That is, one relies on the commitment to the integrity of the interaction including any transactional aspects. One is not going to get that kind of integrity or, just as importantly, the remedies in case of an integrity outage from a bot. Rather one looks to the designer, the human being, who remains the place where the responsibility lands – if one can figure out who that is “behind the curtain” of the faceless unempathic bureaucracy responsible for the product.

A significant part of the ethical challenge here is that automated neural networks – whether the human brain implemented in the organic “wetware” of the human biocomputer or, alternately,  a computer network implemented in the software of silicon chips – seem to have emergent properties that cannot be rigorously predicated in advance. (On this point see  Samuel Bowman (2024): Eight things to know about large language models: https://read.dukeupress.edu/critical-ai/article/doi/10.1215/2834703X-11556011/400182/Eight-Things-to-Know-about-Large-Language-Models. Thus, human behavior, which is often predictable, is also often unpredictable. So human communities have instituted ethical standards of which law enforcement and organized religions are examples. Our standards for chatbots and similar platforms are still emerging. 

Thus, the prognosis is mixed. Is automating empathy a silver bullet – or even a good enough lead bullet – to expand empathy for the individual and community and to so at scale, for example, for Henry David Thoreau’s “modern mass of men [persons] leading lives of quiet desperation”? Or our cyber age equivalent of a blow-up sex doll for the socially awkward person playing small and resistant to getting out of the person’s comfort zone? At the risk of ending on a cynical note, given the sorry state of human relations as demonstrated in the news of the day, maybe, just maybe, any form of expanded empathy, whether fake or authentic, if properly managed to mitigate harm, is a contribution. 

In any case, the key differentiators between automated empathy and humanly (biologically) based empathy are the human body (or lack thereof), the exclusivity of the empathic rapport, and the ethical implications, including the locus of responsibility when things go right (and wrong). We humans will predictably fake it till we make it; and automating empathy does not produce empathy – it produces fake empathy. 

References 

(in alphabetical order by first name)

Alisha Gaines. (2017). Black for a Day: White Fantasies of Race and Empathy. Chapel Hill: University of North Carolina Press.

Carl Rogers. (1961). On Becoming a Person, intro. Peter Kramer. Boston: Houghton Mifflin, 1995.

Daniel P. Brown & Erika Fromm. Hypnotherapy and hypnoanalysis. Hillsdale, N.J.: L. Erlbaum Associates, 1986. 

Donald W. Winnicott. (1953 [1951]). Transitional objects and transitional phenomena. A study of the first not-me possession. International Journal of Psycho-Analysis, 34, 89-97.

Dylan Freedman. (2025/0819). The day ChatGPT went cold. The New York Times:https://www.nytimes.com/2025/08/19/business/chatgpt-gpt-5-backlash-openai.html

Henri Ellenberger. (1971). The Discovery of the Unconscious

Heinz Kohut. (1959). Introspection, empathy, and psychoanalysis. Journal of the American Psychoanalytic Association, 7: 459–483.

Heinz Kohut. (1971). The Analysis of the Self. New York: IUP Press.

Heinz Kohut. (1977). Restoration of the Self. New York: IUP Press.

Joseph Weizenbaum. (1966). ELIZA –  A computer program for the study of natural language communication between men and machines,” Communications of the ACM, 9: 36–45. (See also ELIZA below under Wikipedia.)

Kenneth Craik. (1943). The Nature of Explanation. Cambridge: Cambridge University Press, 1967.

Lisa Bonos (2025/10/23): “Meet the people who dare to say no to artificial intelligence”: https://www.washingtonpost.com/technology/2025/10/23/opt-out-ai-workers-school/

Lou Agosta. (2025). Chapter Three: Empathy and its discontents. In Radical Empathy in the Context of Literature. New York: Palgrave Macmillan: 55 – 82. (https://doi.org/10.1007/978-3-031-75064-9_3 )

Lou Agosta. (2019). Review of The Empathy Effect by Helen Reiss: https://empathylessons.com/2019/01/27/review-the-empathy-effect-by-helen-riess/

Lou Agosta. (2015). A rumor of empathy at Affectiva: Reading faces and facial coding schemes using computer systems: https://empathylessons.com/2015/02/10/a-a-rumor-of-empathy-at-affectiva-reading-faces-and-facial-coding-schemes-using-computer-systems/

Paul Ekman. (2003). Emotions Revealed. New York: Owl Books (Henry Holt).

Philip K. Dick. (1968). Do Androids Dream of Electric Sheep. New York: Ballentine Books.

Samuel Bowman (2024): Eight things to know about large language models: https://read.dukeupress.edu/critical-ai/article/doi/10.1215/2834703X-11556011/400182/Eight-Things-to-Know-about-Large-Language-Models.

Shabna Ummer-Hashim. (Oct 27, 2025). AI chatbot lawsuits and teen mental health: https://www.americanbar.org/groups/health_law/news/2025/ai-chatbot-lawsuits-teen-mental-health/

Spike Jonze. (2013). Her. Major motion picture. 

Stephen Stills. (1970). Love one you’re with. Lyrics: https://www.google.com/search?client=safari&rls=en&q=words%3A+love+the+one+you%27re+with&ie=UTF-8&oe=UTF-8 [checked on 2025/10/31]

Wikipedia: “ELIZA: An early natural language processing computer program”: https://en.wikipedia.org/wiki/ELIZA

Zara Abrahams. (2025/03/12): “Using generic AI chatbots for mental health support: A dangerous trend”: https://www.apaservices.org/practice/business/technology/artificial-intelligence-chatbots-therapists

Update (Nov 5, 2025). This article just noted: They fell in love with AI Chatbots: By Coralie Kraft : https://www.nytimes.com/interactive/2025/11/05/magazine/ai-chatbot-marriage-love-romance-sex.html [The comments note that people being self-expressed is generally a good thing, including self-expressed to and with Chatbots; and the individuals may usefully continue to try to find an actual human being with whom to talk and relate. Less charitably, other commentators have said things like “I hope the person gets the help they need.”]

UPDATE May 2, 2026: ChatGPT Wrestles With Its Most Chilling Conversation: How Do I Plan an Attack? by Georgia Wells: https://www.wsj.com/us-news/chatgpt-mass-shooting-openai-78a436d1?st=xC4zMB&reflink=desktopwebshare_permalink

UPDATE (June 28, 2026): The Three Chatbot Behaviors That Can Drive Humans to Delusional Thinking by Julie Jargon: https://www.wsj.com/tech/personal-tech/ai-chatbots-psychology-delusion-662a3663?st=tYwNLJ&reflink=desktopwebshare_permalink

IMAGE Credit: (c) Adler University – “Empathy Can’t Be Automated” republished with kind permission

(c) Lou Agosta, PhD and the Chicago Empathy Project