How is Christmas like a day at the job? Give up? You get to do all the work; and the big guy in the suit gets all the credit. Pause for laugh. [Note: if I have to explain the joke, it is not funny.] ‘Tis the season – to be materialistic and buy and spend. I am exhausted just thinking about it. Therefore, the recommendation?
Give empathy for the holidays. You never need an excuse to be empathic; but during the holidays it just might make sense to slow down and expand one’s listening even more diligently. My approach to this top ten list count down? I am taking off the list material things; but allowing spending [some] money on activities that are empathic or are direct enablers of empathy.
The idea? Give an experience – one worth receiving – whatever that would look like. This is a count-down. For example:
(10) Do not give a food processor; rather make the other person a gourmet meal. Do not give a vacuum cleaner [that would be a disaster]; take over doing a set of chores that need doing for week (or other defined time frame). It makes sense to document this by means of a certificate or diploma, as they say, suitable for framing.
(9) I saw a Restaurant with a sign: “No Wi-Fi – Talk to One another”. That is the right idea. If you like the menu, make the reservation and go there. They do not have a sign? Make your own sign and bring it along, even if the restaurant does have wi-fi.
(8) Sign up the receiver as a member at the local Art Institute and go as a guest with the recipient of the gift. Art is a significant enabler of empathy. But do not take my word for it – according to the celebrated enlightenment philosopher, Immanuel Kant, one of the main moments of the experience of beauty is the communicability of feeling – stage one of empathy.
(7) Sessions in yoga, meditation, Tai Chi, or other spiritual exercises – where you get to do something
(6) Same idea as above, but with a conventional focus – two tickets to the theatre, opera, or dance with time scheduled for conversation both before and after to discuss the experience
(5) A massage or time in a sensory deprivation tank where one is able to relax or expand one’s introspection (a significant enabler of empathy). Caution: This is “product placement” – actually a service – see ChicagoFlotation.com. It’s a trip.
(4) Every MacBook Pro has the technology to make a movie. Make a movie in which you acknowledge and recognize the other person – your partner, boss, employee, colleague, peer, friend, enemy, cousin, grandmother, etc. If you have talent as an aspiring stand up comedian, now is the time. Comedy is closely related to empathy – in both cases a boundary is traversed. In one case, comedy with aggressive or sexual overtones; in the other case, empathy, the focus is on recognition of one’s shared humanity. Remember, you have to create a context in which empathy is made present.
(4a) Same idea as above only … Write a poem or short story in which you are self-expressed about the relationship, what is means to you, how it works, and what it means as a possibility.
(3) If the relationship is an intimate one, then it makes sense to provide an intimate experience. Depending on trends and tastes (and I acknowledge that I need to get out more), this may be easier for her than him. Still, he may usefully concentrate on things she values, already mentioned throughout this post, for example, fixing dinner, time for conversation, demonstrated affection and affinity, and if such has been in short supply for any reason, family time including the children.
(2) There are a set of attitudes and behaviors for which empathy is an enabler, though they are distinct from empathy (this is the opposite of things that enable empathy such as art and relaxation). The consequences of our actions escape us and while stupidity is not a crime, sometimes maybe it ought to be. Therefore, forgiveness was invented. Empathy create a learning for many things – including prosocial behavior. Make a donation in your friend’s name to Doctors Without Borders, Amnesty International, or donate blood to the American Red Cross.
Other things in the same ballpark as forgiveness include compassion and make-a-wish. In surveys on prosocial behaviors, compassion is the phenomena most often mistaken for empathy. Heavens knows, the world needs expanded compassion – and expanded empathy. If you can make someone’s wish come true – and that looks like a puppy – then it is an option, too. Include a pet care service, obedience lessons (for the owner!), or complimentary dog walking.
And the number one gift of empathy for the holidays is
(1) Turn off your smart phone [no texting!], and talk – have a conversation – with the other person.
And a happy holiday to one and all!
(c) Lou Agosta, PhD and the Chicago Empathy Project
People treat empathy as if it were an “on-off” switch.
Turn it “on” for friends and family; turn it “off” for the “bad guys”. Turn empathy “on” for coworkers, customers, and insiders; turn empathy “off” for competitors, for compliance, and for efficiency and speed. Turn empathy on for the hometown baseball team, the Cubs or Sox, if you are from Chicago like I am or turn it off for
the competition, especially New York teams such as the Mets or Yankees! If you have encountered die-hard fans, then you know that I am only partially joking. However, in business today—as in sports and as in dating with prospective romantic partners—you are competing in the morning and cooperating in the afternoon. Unfortunately, the switch tends to get stuck in the off position.
The guidance? Empathy is a tuner or dial, not an “on-off” switch. Engaging with the issues and sufferings with which people are struggling can leave the would-be empathizer (“empath”) vulnerable and exposed to burnout and “compassion fatigue.” As noted, the risk of compassion fatigue is a clue that empathy is distinct from compassion, and if one is suffering from compassion fatigue, then one’s would-be practice of empathy is off the rails, in breakdown.
Instead of practicing empathy, maybe you are being too compassionate. If you are flooded, maybe—just maybe—you are doing it wrong. In empathy, the listener gets a vicarious experience of the other’s issue or experience, including their suffering. The listener suffers vicariously, but without being flooded and overwhelmed by the other’s experience.
This is not to say that some accounts of trauma would not overwhelm and flood anyone. They would. They do. However, we are here engaging with the example of a committed listener who spends his or her day listening to a series of depressed, anxious, or otherwise upset people.
Empathy is like a dial, lever, or tuner—turn it up or turn it down. If one is overwhelmed by suffering as one listens to the other person’s struggles, one is doing it—practicing empathy—incorrectly, clumsily, and one needs expanded skill training in empathy.
The whole point of a vicarious experience—as distinct from merger or over-identification—is to get a sample or trace of the other’s experience without being inundated by it. Key term: sample the other’s experience. One needs to increase the granularity of one’s empathic receptivity to reduce the emotional or experiential “load.”
Another way of saying the same thing? Empathy is a filter—decrease the granularity and get more of the other’s experience or increase the granularity (i.e., close the pores) and get less.
The empathic professional can expect to have a vicarious experience of the other person’s experience. If the other person is suffering, then he will have a vicarious experience of suffering. He will have a sample of the other person’s suffering. He will have a trace affect of the sadness or grief or anger or fear (and so on) of whatever is a burden to the other person. It will be a toe or an ankle in the water instead of being up to the neck in it. The experience will just be a taste of brine rather than drowning.
The power in distinguishing between empathic receptivity and empathic understanding, empathic interpretation, and empathic responsiveness, is precisely so you can divide and conquer the practice and performance of empathy.
If your “empathic distress” indicates too much openness, do not be “closed off,” but tactically reduce the openness. Increasing the granularity of your empathic receptivity reduces the empathic receptivity and reduces your empathy as a whole. If you are experiencing compassion fatigue, then you need to tune down your compassion and expand your empathy. If you are experiencing burnout, then it is likely that emotional contagion is leading to empathic distress. In this case, you need to tune down one’s empathy.
Interested in more best practices in empathy? Order your copy of Empathy Lessons, the book. Click here.
(c) Lou Agosta PhD and the Chicago Empathy Project